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Global Account Administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

Global Account Administrator

Responsibilities:

  • Administer Active Directory, MS Exchange, Office 365 and other globally deployed business applications.
  • Support the provisioning and de - provisioning process of company employees and business partners. Support and troubleshoot existing user accounts and groups for 6000+ objects globally.
  • Manage system security and ensure the confidentiality, integrity and availability of information pertaining to user accounts and network resources.
  • Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ServiceNow.
  • Manage the Active Directory and Exchange enterprise environment using Quest Active Roles Server (ARS).
  • Support the development, organization, and management of standard account administration procedures
  • Develop and maintain documentation for the Knowledge Base.
  • Utilize PowerShell Cmdlets in the MS Exchange Management Shell to manage Active Directory objects, mailbox access and configuration

Confidential

Lotus Notes Administrator

Responsibilities:

  • Maintain and support the administration of corporate email and Domino applications environment, which consists of clustered Domino servers in an AIX and Windows servers.
  • Lead messaging projects, software upgrades, architecture changes and implementation of new components within the environment.
  • Performing routine server maintenance tasks such as maintaining AdminP database, synchronizing users’ mail file and databases on clustered servers, etc.
  • Troubleshooting Domino Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
  • Responsible for the administration, maintenance and support for the Blackberry Enterprise Server, IBM Sametime, Cisco IronPort Gateways and MailXTender/Source One (email archiving)
  • Create and maintain daily/weekly/monthly operational checklists and operational reports

Confidential

Senior Lotus Notes Administrator

Responsibilities:

  • Designed and administered, and maintained Lotus Notes and Domino on multiple platforms including VMware
  • Worked with the development team to install and configure WebSphere Application Server (WAS)
  • Administered LDAP directory services and authentication management
  • Configured and supported IBM products such as BlackBerry Enterprise Server, Lotus Quickr, IBM Sametime and Lotus Traveler
  • Managed Barracuda email content and spam filtering system
  • Analyzed and evaluated database capacity requirements focusing on data integrity and system performance
  • Developed system security audits, contingency plans and disaster recovery procedures
  • Monitored, configured and troubleshoot the functionality and security of Domino internet services
  • Provided enterprise architecture guidance, support and coordination to customers and IT project teams

Confidential

Program Manager/Entrepreneur

Responsibilities:

  • Managed up to 10 restoration technicians at multiple sites providing technical aid to homeowners experiencing considerable damage from natural and man-made disasters
  • Identified requirements and began designing automation tools to define business processes, return on investment and customer feedback
  • Created and distributed multi-media presentations using customized management software
  • Implemented a photo barcode tracking technology software (iCAT Restoration Contents Software) using tracking and logistics tools leveraging the available features from quality control, customer service, field service management and subcontractor management
  • Registered domain names and planned the development of the company’s website

Confidential

Global Systems Administrator

Responsibilities:

  • Led a team of 5 System Administrators for the department
  • Performed advanced Notes/Domino administration in a multi-site, multi-server environment with approximately 5000 users
  • Troubleshoot Notes/Domino enterprise messaging infrastructure components; mail messaging routers and database management; SMTP email
  • Managed the Domino Address Book, monitored data security and certification for uniform enforcement of security policies
  • Configured and maintained Lotus Notes Domino replication schemas, remote management, server configuration, server performance, server tuning, including multi-domain routing and integration
  • Administered Active Directory resources and security principals enforcing compliance with the specific mandates of Sarbanes-Oxley (SOX)
  • Provided BlackBerry Enterprise Server and BlackBerry smart phone troubleshooting and support
  • Migrated the enterprise Lotus Notes/Domino infrastructure focusing on optimizing hardware and software resources
  • Conducted audits of IT programs and projects
  • Ensured the application of security and information assurance policies maintaining high availability and efficiency
  • Implemented programs to ensure that network systems and data users adhere to security policies and procedures
  • Wrote and maintained program documentation streamlining technical processes to be used by all levels of infrastructure support

Confidential

Senior System Administrator

Responsibilities:

  • Worked as part of a project team on the international deployment of Windows NT and Lotus Domino infrastructures
  • Setup and configured Domino Servers and clients and tested systems for configuration standards compliance
  • Analyzed the options available for technology design and implemented network design strategies
  • Implemented Novell Netware to Windows NT / Lotus Notes and cc:Mail to Lotus Notes migrations
  • Analyzed operating systems for security implications and provided security for network and internet-based resources using various firewall products such as Microsoft Proxy Server 2.0 and WinGate
  • Developed and maintained strategic project plans including the migration from Lotus Domino R4 to R5
  • Installed, maintained and tested the company’s enterprise network operating systems and Domino Servers

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