TECHNICIAL SKILLS:

• Windows 8.1, 7, XP, Enterprise, Vista,
• Ticketing System
• Cherwell SpiceWorks Remedy AutoTask
• DNS, DHCP TCP/IP, Configuration HyperV, Network Printers
• LAN/WAN, VPN, Cabling, Firewalls,, Routers, Network,
• Installations Cat5, Cats6, Multimode Fiber Cable, RJ11,RJ45, Plenum Cable, Coaxial Cable(BNC), Cable tools(Crimper, ECT..)
• Restore Data, System Recovery
• Windows Server 2008, 2012, 2012r2
• Remote Desktop, Bombgar, Labtech WEBex
• Imaging, Application Installation.
• Virus & Malware Removal, Mac OS
• Active Directory, Domain Trust, GPO’s, OU’s, Mapping Drives, Folder Permissions,
• Mobile Devices
• Network Topologies
• 12 - 16 gauge wire wielding

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Installing software/hardware and uninstalling it
• Use RDP, Remote Assistance, and WEBex remote software
• Use Adaxes a third party active directory
• Phone support, and Deskside troubleshooting
• Assisting with managing KB’s and SOP’s
• Creating, assigning, and resolving Cherwell Tickets
• Troubleshooting Cintrix VPN issues
• Troubleshooting Micros, People Soft and, POS application issue
• Reverse Tethering with mobile devices
• Imaging PC’s and Laptops and shipping them
• Mapping Network Drives
• Mobile support
• Adding PC’s on the domain
• Adding File and mailboxes permissions in Adaxes
• Configuring Proxy settings and mail settings
• Configuring Office application settings and troubleshooting

Confidential, Largo, Maryland

Junior Network Admin

Responsibilities:

• Configuring Domain Controllers
• Familiar with Window’s Server 2012R2
• Familiar with HV and configuring virtual environments
• Working with Active Directory such as domain trusts
• Familiar with Windows 8.1
• Familiar with Sonicwall nodes and configuring VPN’s
• Configuring Microsoft Exchange Server 2013
• Working with Active Directory Assigning roles, OU’s and, GPO’s
• Familiar with Remote Desktop, Bombgar and LabTech remote desktop sessions
• Great at finding and resolving malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance.
• Ensure SLAs for responding and resolving customer requests are met

Confidential, Washington, DC

IT Intern

Responsibilities:

• Works with team members to develop and maintain internal knowledge base.
• Familiar with basic Active Directory functions such as user accounts, password resets
• Familiar with imaging hard drives using the ImageX application.
• Installed and configured various internal hardware components.
• Diagnose and resolve hardware and software issues.
• Familiar with using forums, researching Technet and Knowledge Bases.
• Total Contact Ownership (TCO) and first call resolution.
• Earned commendations for teamwork, flexibility and work excellence in providing IT support to my classmates and faculty.
• Familiar with configuring and troubleshooting VPNs.
• Experience with the Spice Works Help Desk
• Tutor high school students on IT basics
• Installed access doors dampers (fire dampers, volume dampers) and grills
• Organized duct and prep it
• Hung-up duct and wield it
• Composite work
• Maintained a clean and safe work environment
• Operated power tools (band saw, hammer drill, chop saw, circular saw, ECT.)
• Warehouse manufactured sheet metal/duct work
• Warehouse logistics