Network Support Engineer Resume

PROFESSIONAL OBJECTIVE:

To work in strong, forward thinking, progressive and equal opportunity organization where I can apply the knowledge I have obtained, involving maximum utilization of my skills and experience to deliver beyond expectations and meeting the challenges of real life projects.

SUMMARY:

Ability to effectively interact with members at all levels of the organization.
Flexible to different kinds of work environment.
Willingness to learn and work hard.
Professional and energetic demeanor.

TECHNICAL SKILLS:

Knowledge of OSI Layers, subnetting, routed protocol, VTP,STP,X.25.
Knowledge of Routing Protocol like RIP, RIP2, OSPF, EIGRP, BGP .
Knowledge of NAT,NAT 0.
CISCO terminology.. like ACL,NAT,X.25 (Frame relay),intervlan routing,Eigrp,Ospf, Vlan,bgp,sla path control, tracking,Alarm monitoring, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Engineer

Responsibilities:

Design, install, configure, manage, and support technical components within the network environment. Firewall/Switch Administration.
Configure Firewall5510 ASA (route configurations, ACLs, core system configurations).
Configure switches (switch port configurations, VLAN configuration, ACLs, core system configurations).
Analyze network environment (logs, packet traces, bandwidth) to understand communication patterns and identify source/destination/protocol/port information for application to application internetworking.
Configure network routing and access controls to enable application to application communication.
Document environment/configuration of the environment (e.g. topology) and specific devices Firewall Administration.
Add/Delete/Modify Appropriate rules and Access Lists
Managing Intervlan Routing with Cisco 3560 layer 3 switch, Cisco 2960 switches and Netgear FS728TP Switches.
Apply Access control list on Cisco 3560 and on Cisco Firewall 5510 as per Change management policy.
Configure Site to Site and Remote access VPN for access of Servers,Firewall and Router of Remote location (UK,Canada and USA).
Managing and Monitoring Servers located in 4 Data center via Confidential .
Do switchover on ILL when primary ILL Down.
Create Vlan as per department also configure STP and Trunk port on CISCO 2960 and on Cisco 3560 L3.
Configure Nat 0 in Cisco Firewall for Nat exception over Lan to Lan VPN.
Configure Lan to Lan VPN to connect with Emboss Office

Confidential

Network Administrator

Responsibilities:

Designing diagram of mounting Input and output LAN points in entire site with IP scheme.
Managed Cyberoam Firewall for IP filtering.
Configured VLAN, STP, Static & default route on Confidential Layer 3 fiber switch and Cyberoam Firewall.
Mounting of devices like Switches, Cyberoam into 42 U, 24 U, 15 U and 9 U Rack.( Managed 16 Racks)
Checked Rack to Rack fiber connectivity of all seven building and internet access.
Configured Polycom used for Video Conference and provide weekly video conference to principal with another location.
Configured and mounting WI - FI devices DAX-924ABO for wireless connectivity in premises with secure SSID.
Configured SIS server with RAID 1 and installation of Windows server 2008 R2 and configure DNS, DHCP, FTP, Exchange server and create user mailbox on exchange server.
Applied Drop-down policy on Cyberoam for Web-filtering the unofficial Urls,
Applied NAT in Cyberoam to pass the Private traffic into Public link (Local Lan to WAN IP).
Applied NAT policy for Polycom in Cyberoam firewall. (Host IP to WAN IP).

Confidential

Support Engineer

Responsibilities:

Execution of Change Management request to open port on firewall and user add in GPO.
Initiating and providing the First Level and the Second Level Technical Support.
Administration of user accounts information using Windows 2003 Server.
Trouble shooting of issues including Software, Hardware and Networking.
Regular checkup of McAfee Antivirus and carry out updates using EPO.
Making sure that all the desktops and servers are within the compliance, with all the hardening,
Patches, latest EPO DAT and group policy restrictions applied .
Generation of daily call report, pending call report and monthly.
Active coordination with Vendor's follow-up for resolution of pending calls.
Pushing of Microsoft patches through SCCM server.
Building report with the Infrastructure engineers and also providing assistance over video call.
Active participation in Team Building and Team meeting activities.
Adhering to the clients and the team norms and acting the same.
Responsible of creating and managing group policy ,create users and group in Active directory, manage server under guidance with server team,
Co-ordinate with ISP Airtel for link down issue and log ticket and forward same to NOC Team..
Patch Management, Install Software patches, updates and service packs
Maintain DHCP / DNS configurations, group policies

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