NOC Technician Resume

SUMMARY

Second Level Support with over 8 years’ experience monitoring, admin tasks, troubleshooting, resolving hardware failures on UNIX/Windows servers, downloading and upgrading UNIX/Window server software via Big - Fix, administer McAfee EPO servers adding new software patches and version level software, adding and deleting user ID’s as requested from Monitoring Tools, modifying configuration files for SNMP Alarm events, testing alarms events on Legacy platforms, and assisting in the resolution of Tivoli and GMI End-Point issues for internal group monitoring.
Created Documentation for issues listed above and forwarded to co-workers to review and add to the Document Portal. Participated in Data Center Power Down/Location Fail-Over Tests, scheduled backups of software and Disc drives monthly.
Assisted with migration of servers from Legacy Network to GMI monitoring on TIP/GEV monitoring tool.
Maintained excellent interdepartmental relations and assistance.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

NOC Technician

Responsibilities:

Monitor all Network connections for SCADA and Telecom circuits. Open Service Now tickets for outages and contact the appropriate Telecom vendor to resolve the outage, update tickets and follow up with Vendor regarding ticket status. Review open tickets and follow up to resolution.
Use Remote Test System Tool to check circuits and Noise levels.
Work with Confidential Field technicians assist with troubleshooting problems encountered and work through to resolution. Monitor OVO and IOC issues, open Service Now tickets and contact On-Call personnel to resolve.
Respond to Cyber-Ware e-mail from Dell and verify if the threat is a repeat ticket or a current threat. Follow Cyber-Ware procedure to resolution or escalation.
Complete Daily Reports and verify Avaya, Verint, and Wireless password changes.
Provide Shift Turnover for open issues to next shift for follow-up and resolution.

Confidential

Network Technician

Responsibilities:

Monitored and troubleshot ATM/Frame Relay network, reporting outages to domestic telecom providers to diagnose and resolve circuit issues impacting network connectivity to remote location(s).
Updated Remedy tickets with the R.F.O. provided by the LEC.
Reviewed Remedy tickets for open tasks and followed up to completion; troubleshot slow response times reported by remote offices and updated Remedy tickets.
Ordered Data and Voice circuits for remote site moves and new offices; submitted disconnect orders for relocations.
Tracked the orders on Remedy ticket system and advised concerned parties of current status.
Upgraded remote Cisco Routers and switches with new release software and updated software modification.