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Ca Infrastructure Support Engineer Resume

SUMMARY:

To contribute substantially incorporating high degree of innovativeness towards the organizational goal and hold position of responsibility and challenge put forth. Also to derive satisfaction out of continuous high results by working effectively and efficiently.

SKILLS:

Operating Systems: Windows 2003/2008, UNIX & Linux

Scheduling Tool: Confidential Job Management on Windows & UNIX & TWS

Service Desk Tool: BMC Remedy & Maximo

Utility Software: MS - Office 2000, Excel, Power-point

EMPLOYER:

Confidential

CA Infrastructure support Engineer

Responsibilities:

  • Agent installation R11 and 11.3
  • Perform Patching activities on AE,WCC & EEM servers.
  • Missing agent issues and troubleshooting to fix the issue.
  • Resolving high priority issue related to AE,WCC & EEM components of Confidential
  • Testing r11.3.6 version of Confidential .
  • Take care of changes and raise changes for production modifications.
  • Planning and architecture implementation and dealing with vendor about best practice.
  • Perform maintenance activities

Confidential

Analyst - Infrastructure support

Responsibilities:

  • Administration of Confidential 4.5.1 & 11.3.5Installing configuring AE, EEM, WCC, Agents & Plug - ins or adaptors for Confidential
  • Managing user accounts and policiesJob failure troubleshooting at times Confidential Agent troubleshooting
  • Appling Confidential patches suggested by vendorResolving production issues with less resolution timeSet-up new applications in new version of Confidential
  • Migrating data from 4.5 to 11.3.5
  • Perform the changes as per business requirement.

Confidential

Associate consultant

Responsibilities:

  • Providing architecture solutions, Production Support
  • Reason to left the job: Was hired as Confidential admin but admin part did not offshore
  • Transition the project from TCS to Confidential and stable the project on Confidential scheduling.
  • Scheduling Confidential Jobs Using JIL
  • Design Batch Jobs Flow
  • Requirements gathering for jobs
  • Co - coordinating with the development team and contributing ideas and suggestions for improvement in Job Flow Designs
  • Client Interaction through Conference calls
  • Handling Escalated Issues
  • Involved in fixing the Customer issues and Customization of Jobs
  • Supporting Production Support area on Confidential Jobs
  • Maintenance of Production Services /Scheduling Maintenance jobs
  • Working on Remedy issues raised by end users.
  • Analyze regular failures, find the root cause and fix the problems.
  • Calendars Maintenance
  • Preparing weekly job ABEND reports.
  • Analyzing overnight failures and working with application team to fix frequently failing jobs.

Confidential

Associate engineer

Responsibilities:

  • Remote Agent Installations.
  • Root Cause Analysis.
  • Handling Service Restorations.
  • User ID creations.
  • Calendars Creations & Maintenance.
  • Analyzing broken job Flows and fixing it.
  • Creating Views.
  • Generating Reports.
  • Forecasting the jobs for required.

Confidential

Engineer - ID Admin

Responsibilities:

  • Designing Flow-views for both normal and Cross-Instance Scheduling.
  • Perfroming all types of scheduling(normal & Cross-Instance) Confidential Jobs.
  • Analyzing the Job Failures and working on immediate fixes.
  • Finding the broken job Flows and taking necessary actions in coordination with Application Owners .
  • Suppressing server alerts related to Confidential application.
  • Suppressing application alerts.

Confidential

Engineer - ID Admin

Responsibilities:

  • Client Interaction through Conference calls
  • Supporting Production Support area on Confidential Jobs and Tws
  • Managing Alarm console and email alarm notification.
  • Reporting l2 and l3 team for any Confidential or tws application failure or alarms.
  • Raising Remedy ticket for application teams on job failures.
  • Analyze regular failures, and take actions.
  • Preparing weekly job ABEND reports.
  • Providing Job information to application users

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