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Associate Network Analyst Resume

SUMMARY

  • Knowledgeable Network+ and Security+ Certified IT professional with strong skills in Windows, troubleshooting, HTML and Microsoft FrontPage seeking a position as a Network Analyst. Four years of experience in business analysis with excellent communication and problem solving skills.

PROFESSIONAL EXPERIENCE

Associate Network Analyst

Confidential

Responsibilities:

  • Troubleshoot layer 2 and layer 3 network problems such as connectivity issues and network latency and program static IP information in customers’ modems
  • Program broadband network connections on equipment such as Adtran, Cisco, Calix, Lucent
  • Work trouble tickets for customers’ reported Internet problems and resolve those problems
  • Take calls from customer service technicians who work in the field on the network equipment and help them resolve customer network issues

Patient Account Representative

Confidential

Responsibilities:

  • Act as third party billing representative for Medicare Part B claims
  • Review Medicare Part B claim denials for payment
  • Utilize NextGen software to work claim denials
  • Bill Medicare secondary claims to Medicaid and other commercial insurance providers
  • Experience with billing Medicaid claims using the PES system

Business and Medical Review Analyst

Confidential

Responsibilities:

  • Tested system changes to ensure smooth transition for end users
  • Worked with programmers to ensure proper understanding of coding operations
  • Utilized data sets to access mainframe information for interpretation and analysis
  • Reviewed Medicare claims sent in by service providers in both Arkansas and Missouri
  • Received and processed phone calls from providers regarding patient claims
  • Prepared letters for claim denials with comprehensive explanations for the denials
  • Utilized CPT, ICD - 9, HCPC coding

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