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It Technical Support Engineer Resume

OBJECTIVE

  • A challenging and rewarding position utilizing development and information technology skills to help to create a more productive work environment.

PROFESSIONAL EXPERIENCE

Confidential

IT Technical Support Engineer

Responsibilities:

  • Installed hardware, operating system software, and application software on workstations.
  • Installed and set up new computers and hardware.
  • Attended the card level service problem in all brand and assembled pc.
  • Networking and trouble shooting in Windows Family OS.
  • Printer Configuration and Maintenance.
  • Network printer Configuration.
  • Maintenance and Repair - Peer to Peer Networks.
  • Coordination/Implementation of Hardware and software installations and Upgrades.
  • Management of LAN and WAN infrastructure, using Cisco Routers & Switches.
  • Perfection in configuration of, TCP/ IP, DNS, DHCP, IIS (web Server), POP3, Proxy Configuration.
  • Installation, Configuration and Implementation of Windows 2003 servers
  • Experience with Remote Systems Management, Branch Office & Remote User Connectivity
  • Experience with managing mail server (Microsoft exchange2003, Microsoft outlook, outlook express)
  • Installing and configuring Microsoft Windows Exchange Server, creating & maintaining the Mailboxes and Troubleshooting Mail related Issues.
  • Careful attention to Troubleshooting Hardware, Software & Network Issues.
  • Daily Back-up and Storage.
  • Resolving issues and installation of software by attending either directly or remotely.

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