Application Support Resume

SUMMARY

Significant knowledge of integrated online systems with 9 years of LANs/WANs, telecommunications networks and expert knowledge in application software development methodology.
Microsoft Professional Training with ability to diagnose and resolve hardware and software issue.
Proven ability with Windows operating system (98, NT, XP, 2000, 2003) Microsoft Exchange, Microsoft Office Professional and Internet applications.

PROFESSIONAL EXPERIENCE

Confidential

Application Support

Responsibilities:

Research helpdesk application for Blue Cod Technologies
Assisted with the development and design of helpdesk application
Using object to establish the function of each module or class
Implement class, subclass, conditions, forms, actions and workflow to piece together the infrastructure
Assist IT department with IIS, database, network and server
Run reports for management and executive team
IssueNet Administrator
Create and support Citrix application
Troubleshoot Phoenix application
Internal and external phone support nation wide

Confidential

System Administrator

Responsibilities:

Confidential

System Admin/Support

Responsibilities:

Supports Exchange server 2003, Firewall, Application server, Windows XP, Windows server 2000, Window server 2003, monitor servers, network environment.
Perform daily backup using BackupExec v10x and Secures offsite storage.
Creates Active Directory user accounts and groups.
Set security levels, designs Group Policy.
Maintains Hardware and Software support for end - users.
Troubleshoots Network, Wireless, VPN, Remote support
Provides Saleslogix, Printer and Phone support
Administers company facilities.

Confidential

LAN Support

Responsibilities:

Primary liaison between Development Engineers, Configuration Management and Quality Assurance/Customer Satisfaction Teams.
Collaborate with software team leaders in the resolution of network related issues.
Successfully managed employee and contractor network user accounts and security policy.
Administer Ghost to Multicast/Unicast images
Installed SQL and Oracle databases as specified by development engineers.
Responsible for all five engineering computer lab.