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Application Support Resume

SUMMARY

  • Significant knowledge of integrated online systems with 9 years of LANs/WANs, telecommunications networks and expert knowledge in application software development methodology.
  • Microsoft Professional Training with ability to diagnose and resolve hardware and software issue.
  • Proven ability with Windows operating system (98, NT, XP, 2000, 2003) Microsoft Exchange, Microsoft Office Professional and Internet applications.

PROFESSIONAL EXPERIENCE

Confidential

Application Support

Responsibilities:

  • Research helpdesk application for Blue Cod Technologies
  • Assisted with the development and design of helpdesk application
  • Using object to establish the function of each module or class
  • Implement class, subclass, conditions, forms, actions and workflow to piece together the infrastructure
  • Assist IT department with IIS, database, network and server
  • Run reports for management and executive team
  • IssueNet Administrator
  • Create and support Citrix application
  • Troubleshoot Phoenix application
  • Internal and external phone support nation wide

Confidential

System Administrator

Responsibilities:

  • Build local area network peer to peer
  • Setup POP email accounts.
  • Purchase/build and configured systems
  • Install mortgage software and test.
  • Build and support print server.
  • Backup company data.
  • Diagnose and resolve hardware/software related issues.
  • Quickbooks Administrator
  • Setup and Configure wireless

Confidential

System Admin/Support

Responsibilities:

  • Supports Exchange server 2003, Firewall, Application server, Windows XP, Windows server 2000, Window server 2003, monitor servers, network environment.
  • Perform daily backup using BackupExec v10x and Secures offsite storage.
  • Creates Active Directory user accounts and groups.
  • Set security levels, designs Group Policy.
  • Maintains Hardware and Software support for end - users.
  • Troubleshoots Network, Wireless, VPN, Remote support
  • Provides Saleslogix, Printer and Phone support
  • Administers company facilities.

Confidential

LAN Support

Responsibilities:

  • Primary liaison between Development Engineers, Configuration Management and Quality Assurance/Customer Satisfaction Teams.
  • Collaborate with software team leaders in the resolution of network related issues.
  • Successfully managed employee and contractor network user accounts and security policy.
  • Administer Ghost to Multicast/Unicast images
  • Installed SQL and Oracle databases as specified by development engineers.
  • Responsible for all five engineering computer lab.

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