SUMMARY
- Knowledgeable Network+ and Security+ Certified IT professional with strong skills in Windows, troubleshooting, HTML and Microsoft FrontPage seeking a position as a Network Analyst.
- Four years of experience in business analysis with excellent communication and problem solving skills.
- Professional Customer Service Communications Sales/ Marketing Client Relations Project Management
PROFESSIONAL EXPERIENCE
Associate Network Analyst
Confidential
Responsibilities:
- Troubleshoot layer 2 and layer 3 network problems such as connectivity issues and network latency and program static IP information in customers’ modems
- Program broadband network connections on equipment such as Adtran, Cisco, Calix, Lucent
- Work trouble tickets for customers’ reported Internet problems and resolve those problems
- Take calls from customer service technicians who work in the field on the network equipment and help them resolve customer network issues
Contractor
Confidential
Responsibilities:
- Troubleshot network problems such as connectivity issues and network latency and program static IP information in customers’ modems
- Built network connections for customers’ Internet service
- Worked trouble tickets for customers’ reported Internet problems and resolved those problems, if possible
Patient Account Representative
Confidential
Responsibilities:
- Act as third party billing representative for Medicare Part B claims
- Review Medicare Part B claim denials for payment
- Utilize NextGen software to work claim denials
- Bill Medicare secondary claims to Medicaid and other commercial insurance providers
- Experience with billing Medicaid claims using the PES system
Business and Medical Review Analyst
Confidential
Responsibilities:
- Tested system changes to ensure smooth transition for end users
- Worked with programmers to ensure proper understanding of coding operations
- Utilized data sets to access mainframe information for interpretation and analysis
- Reviewed Medicare claims sent in by service providers in both Arkansas and Missouri
- Received and processed phone calls from providers regarding patient claims
- Prepared letters for claim denials with comprehensive explanations for the denials
- Utilized CPT, ICD - 9, HCPC coding
