Associate Network Analyst Resume

SUMMARY

Knowledgeable Network+ and Security+ Certified IT professional with strong skills in Windows, troubleshooting, HTML and Microsoft FrontPage seeking a position as a Network Analyst.
Four years of experience in business analysis with excellent communication and problem solving skills.
Professional Customer Service Communications Sales/ Marketing Client Relations Project Management

PROFESSIONAL EXPERIENCE

Associate Network Analyst

Confidential

Responsibilities:

Troubleshoot layer 2 and layer 3 network problems such as connectivity issues and network latency and program static IP information in customers’ modems
Program broadband network connections on equipment such as Adtran, Cisco, Calix, Lucent
Work trouble tickets for customers’ reported Internet problems and resolve those problems
Take calls from customer service technicians who work in the field on the network equipment and help them resolve customer network issues

Contractor

Confidential

Responsibilities:

Troubleshot network problems such as connectivity issues and network latency and program static IP information in customers’ modems
Built network connections for customers’ Internet service
Worked trouble tickets for customers’ reported Internet problems and resolved those problems, if possible

Patient Account Representative

Confidential

Responsibilities:

Act as third party billing representative for Medicare Part B claims
Review Medicare Part B claim denials for payment
Utilize NextGen software to work claim denials
Bill Medicare secondary claims to Medicaid and other commercial insurance providers
Experience with billing Medicaid claims using the PES system

Business and Medical Review Analyst

Confidential

Responsibilities:

Tested system changes to ensure smooth transition for end users
Worked with programmers to ensure proper understanding of coding operations
Utilized data sets to access mainframe information for interpretation and analysis
Reviewed Medicare claims sent in by service providers in both Arkansas and Missouri
Received and processed phone calls from providers regarding patient claims
Prepared letters for claim denials with comprehensive explanations for the denials
Utilized CPT, ICD - 9, HCPC coding