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Sr. Windows System Engineer / Technical Operations Resume

Farmington Hills, MI

PROFESSIONAL SUMMARY:

  • VMware/Windows Administrator with 8 years of experience with in - depth knowledge of VMware.
  • Expertise in Windows Server 2003/2008/2008 R2/2012/2016, MS Office 2010/2013/2016, Office 365 and Microsoft Active Directory Administration.
  • Motivated, enthusiastic, and pro-active System/Network Administrator with an excellent 'can-do' attitude. Expert in Windows Server System Administration skills.
  • VMWARE ESXi 4.x, 5.x, 6.x Servers Installation, Configuration & Administration. Worked on Hyper-V, ESX and ESXI Architecture, guest OS installation, setting up of VM priorities, Cloning and Snapshots.
  • Experience in Active Directory, GPOs, DNS, File & Print Server, Terminal Server, Microsoft Clustering, Microsoft Exchange Servers, Skype Lync 2013, IIS, ILO, IMM, WSUS, LDAP.
  • Experience in Virtualization technologies like installing and configuring VMware vSphere. Creation, management, administration and maintenance of virtual servers and clients.
  • Extensive knowledge in advance features of ESX VMOTION, SVMOTION, HA and DRS.
  • Knowledge of networking concepts such as OSI Model, TCP/IP Model, Cisco Packet Tracer, VLAN, IP addressing, Sub-netting, Switches and Bridges, Firewalls, etc.
  • Experience in P2V, V2V MIGRATION using VMware Converter. Experience in Migrating from VMware ESXi to Hyper-V with SCCM.
  • Performed day-to-day run-the-engine tasks to ensure that the Virtual Desktop Infrastructure (VDI) is working appropriately and highly available to the customer base; and that any issues are being proactively resolved.
  • Involved in Disaster recovery solution for VMware vSphere Environment.
  • Provided documentation of the VMware VDI environment by Visio charts, run books and configuration guides.
  • Experience in Microsoft Office Suite, Open Office, Visio, Outlook, Printing, and Windows networking.
  • Experience with Microsoft Windows Server, Linux, UNIX, Fedora, Solaris.
  • Experience on Windows and Linux servers like, DNS Server, File share server, TFTP, FSRM, Application server, Print server, SQL Server, WSUS, Cent OS, Lotus Notes Server, and Microsoft Exchange Server.
  • Experience with 2 nodes and 4 nodes Failover Clustering.
  • Experience with Dell, HP, IBM hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
  • Installed and deployed VMware vRealize Orchestrator 6.0. Create a report in vRealize Operations Manager.
  • Worked on Automated provisioning using vRealize Automation (vRA) and vRealize Orchestrator (vRO).
  • Created Distributed Virtual switch, Configuring Virtual switch settings and policies.
  • Hands on experience in Router Configuration to Run Cisco CP.
  • Experience on Backup and Recovery Tools like Veeam, Symantec, IBM Tivoli.
  • Configure and Managed Microsoft Outlook (Access, Word, Excel, Notes, One Drive, Power Point, Project, Visio,etc ) 2010/365 for the users.
  • Participated in daily management and monitoring of Microsoft Exchange servers. Implemented procedures for data backup and restoration functions for all Exchange servers.
  • Experience with different types of Monitoring tools like AppDynamics, Solarwinds, Nagios, Network Pro.
  • Experience in setting up Video Conferencing, Teleconference Setup, and WebEx meetings.
  • Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. Proven record of reliability, ability to perform under time constraints, good judgment under pressure.
  • Knowledge in Cloud Management, such as Azure.
  • Experience in handling tickets remotely and troubleshooting connectivity issues. Implemented network change management solutions consistent with the industry best practice for release management (ITIL). Also involved in Change Management and Incident Management.
  • Involved in trouble shooting and fixing day-to-day problems of the applications in production.
  • Supported 24*7 on call schedule for Production support.
  • Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner, highly motivated team player with excellent organizational and analytical skills.

TECHNICAL SKILLS:

VMWare: VMware VSphere 5x, 6x, Workstation 6 and 7, ESX Server 3x,4x,5x,6x VMware Virtual Center Server 5x,6x, VMware DRS, HA and FT, EqualLogic iSCSI SAN, VMware Capacity Planner, VMware Converter 3.0, VMware Update Manager 1, Vmware Distributed switches, VMware Virtual Desktop, Infrastructure VDM 2.0,, VMView, vRO.

Operating Systems: Win 98/2003/2007/ XP/Vista/10, Win Server 2016 Pro Std, Win Server 2012 R2, Win Server 2008 R2, Win2003 SP1, Linux.

Application Servers:: Windows server 2012/ 2008/2003/2 k, SQL Server 2005, 2014, Microsoft Active Directory, Microsoft Exchange 5.5, DHCP, DNS and WINS Services, Microsoft Internet Information Services 6.0

Working Knowledge: Red hat Linux, TCP/IP, Oracle, Ubuntu, UNIX, SQL, Sun Solaris, CENT OS.

Familiar: C, MS Access, Wire shark, PowerShell, HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Farmington Hills, MI

Sr. Windows System Engineer / Technical Operations

Responsibilities:

  • Designing and implementing new Monitoring server Environment for consolidating existing Physical and Virtual infrastructure.
  • Managed and maintained VMWare ESX infrastructure.
  • Created Windows 2012R2 new servers in new environment.
  • Responsible for ESX server deployments, system updates/upgrades, system health and status monitoring.
  • Installed and configured VMWare ESX 6.5 and configured vCenter Server, Installing Virtual center components and Managed Virtual center permissions.
  • Created Virtual Machines in large scale and Installed VM tools.
  • Guided and involved in Performance monitoring and tuning for ESX Servers, and Virtual Machines.
  • Created standard template and deployed Virtual machines through templates, involved in Cloning Virtual Machines.
  • Deploying Windows OS 2008, 2012 R2 Servers through Templates.
  • Installed AppDynamics javaagent in Windows/ Linux Application Server.
  • Monitoring Infrastructure level applications as Monitoring Administrator.
  • Monitoring the Network Performance, Server and Application Performance.
  • Solving the change tasks and handling the production server incident tasks and finding the root cause.
  • In depth knowledge of server administration, computer networking and server migrations and consolidations, Network Services, Desktop Services, System Development, Enterprise information management for end users.
  • Responsible for Solarwinds server to add some more features and working with application team to acknowledge all previous false alert from Solarwinds server.
  • Collection for distributed applications using Solar winds and Appdynamics.
  • Part of Company Appdynamics Expertise .
  • Responsible for Monitoring Batch Job Processing.
  • Responsible and involved in Digital Infrastructure (DIT) Migration Project for designing and implementing new Monitoring server Environment for consolidating new Virtual infrastructure.
  • Monitoring and Maintaining Daily, Weekly, Monthly Backups through Backup tools.
  • Creating a dashboard, performance analysis, generating monthly reports.
  • Upgrading ESXi hosts and VM guests using VMware Update Manager.
  • Installed and deployed VMware vRealize Orchestrator 6.0. Create a report in vRealize Operations Manager.
  • Experience on deploying OVF and OVA file.
  • Works in VM template design and leveraging vCenter Operation Manager to right size, virtual servers.
  • Simplify, automate and enhance the process speed of manual administration tasks and activities by developing macros/scripts. Utilize various monitoring tools to identify bottlenecks of the infrastructure and plan to solutions for the same
  • Support Active Directory (maintenance, upgrades, Policy management, troubleshooting) and changes to meet the clients growing needs of Windows server management and administration.
  • Handling Share drive and Share point for the Application team.
  • Involved in Incident Management and Root cause analysis for any production issue.
  • Manage and communicate ITSM process and business requirements to implementation teams to ensure that proposed solutions meet customer expectations.
  • Experience in handling tickets remotely and troubleshooting connectivity issues. Implemented network Change management solutions consistent with the industry best practice for release management (ITIL).
  • Handling all the application team accounts, for configuring and updating new features in AppDynamics for their applications.
  • Using JIRA ticket management system for work prioritization and daily workload managements.
  • Every week one to one meetings with assigned applications teams for, any configuration changes or any update or changes in alerts.
  • Responsible for technical documentation on the diagnostics procedure and process documentation on troubleshooting, configuration.
  • Work with Software vendors to provide optimum system performance and availability.

Confidential, New York City, NY

Vmware Windows Engineer

Responsibilities:

  • Successfully designed and implemented new VMware Environment using DELL servers for consolidating existing Physical and Virtual infrastructure
  • Managed and maintained VMWare ESX infrastructure.
  • Responsible for ESX server deployments, system updates/upgrades, system health and status monitoring.
  • Installed and configured VMWare ESX 6.x and configured vCenter Server, Installing Virtual center components and Managed Virtual center permissions.
  • Created Virtual Machines in large scale and Installed VM tools.
  • Guided and involved in Performance monitoring and tuning for ESX Servers, Virtual Center Server and Virtual Machines.
  • Working in Vmware Distributed switches during the time of new Server installation process.
  • Created standard template and deployed Virtual machines through templates, involved in Cloning Virtual Machines.
  • Deploying OS 2008, 2012 R2, 2016 Servers through Templates.
  • Configured vMotion, and performed Storage vMotion and Monitored performance of ESX servers and Virtual Machines.
  • Configured fault tolerance (FT) for mission critical Virtual Machines Configured and Managed VMWare cluster with HA and DRS.
  • Responsible for Active Directory, GPOs, DNS, Microsoft Exchange Servers, LDAP and given appropriate permissions and privilege to access our LAN and Domain environment and VPN setup.
  • Worked in distributed virtual switch (DvSwitch) to manage data transmission between virtual machines and enable guest systems to connect to physical networks.
  • Assigning LUN's from storage array to ESX Server.
  • Configuring vNetwork Distributed switches and migrating the networks from VNetwork standard switches to vNetwork Distributed switches.
  • Responsible for Security Patch Management and Deployment to all clients using Microsoft WSUS.
  • Proficiency with Windows Desktop Support and Applications.
  • Installation, configuration and administration of Windows 2008/2012/2016 servers, Active Directory Services, DNS DHCP, FTP, WSUS, IIS Web Server and SQL Database Server.
  • Worked on Client Machine like, Windows 7, Windows 8, Windows 10.
  • Experience on Backup and Recovery Tools like Veeam Back up.
  • Hands on experience in Power shell.
  • Monitoring and Maintaining Daily, Weekly Backups through Backup Tool.
  • Experience in upgrading Juniper Switch like JUNOS EX-2200. Installed Router Configuration to Run Cisco CP.
  • Responsible for Controlling Exchange Account.
  • Designed and implemented of Virtual Network and involved in troubleshooting network
  • Day to day server monitoring using Network Pro Monitoring Tools.
  • Responsible for Web Security Gateway using Barracuda Network.
  • Documenting the solutions for Knowledge Base as per company standards.
  • Created and handled technical documentation.
  • Performed day to day activities such as ticket handling, troubleshooting and monitoring the VMWare Infrastructure.
  • Experience in Microsoft Office Suite, Open Office, Visio, Outlook, Printing and Windows networking.
  • Configure and Managed Microsoft Outlook 365/2016 for the users.
  • Configured Terminal Server to access to the servers using Remote Desktop Protocol (RDP)
  • Understanding of SAN, NAS storage architecture.
  • Involved in trouble shooting and fixing day-to-day problems of the applications in production.
  • Working with Change Management team for any priority changes in Network, Server and Application. As worked in Problem and Incident Management team for and root cause analysis.
  • Supported 24*7 on call schedule for Production support.
  • Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner, highly motivated team player with excellent organizational and analytical skills.
  • Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.

Confidential, Greensburg, IN

VMware Windows Administrator (Project-Lead)

Responsibilities:

  • Successfully designed and implemented new VMware Environment using IBM / Lenovo X and HX series (Nutanix) servers for consolidating existing Physical and Virtual infrastructure.
  • Implemented VMware Virtual Desktop infrastructure.
  • VMWARE ESXi 4.x to 6.x Servers Installation, Configuration & Administration.
  • VMware ESXi 6.0 (formerly ESX) is an enterprise-class, type-1 hypervisor installed directly onto your physical server (Lenovo System X and HX) enabling it to be partitioned into multiple logical servers.
  • Performed Hardware and Software maintenance of Windows Server environment, including VMware ESX/ESXiHost, Clusters, Servers and Virtual Machines; and Interfaced with different Venders.
  • Manage Virtual Machines using Virtual center and web access.
  • Working knowledge of V-Sphere Vmware Administrator.
  • Move hardware Assets like consolidates VM's, for moving the physical servers/Hosts to a New Datacenter.
  • Worked in the new datacenter to setup, configure and bring on line the Infrastructure Server's, assigning new vlans, ips and the like to the moved hosts. Taking regular backup of vCenter Server machines by using Snapshot.
  • Troubleshooting issues related to Virtual Machine vMotion, snapshots, clones, templates.
  • Experience on deploying OVF and OVA file. Assigning LUN's from storage array to ESX Server.
  • Installation, configuration and administration of Windows 2003/2008/2012 servers, Active Directory Services, DNS DHCP, FTP, WSUS, IIS Web Server and SQL Database Server.
  • Configuring vNetwork Distributed switches and migrating the networks from VNetwork standard switches to vNetwork Distributed switches. Installation and configuration of Cisco Configuration Professional (CCP).
  • Involved in Disaster recovery solution for VMware vSphere Environment, vSphere Linked Mode and Replicated Storage, Failback Testing from Protected Site to Recovery Site in SRM and Shared Recovery Site across multiple Protected Sites.
  • Manage and communicate ITSM process and business requirements to implementation teams to ensure that proposed solutions meet customer expectations.
  • Installation and Configuration of networks, router/switches configuration and wireless access point/router with security, TCP/IP and routing IP address in both LAN/WAN and wireless networks.
  • P2V and V2V migration of Windows 2k3, & 2k8, 2K12, CENT OS Linux servers from VMware HW.
  • Created Distributed Virtual switch, Configuring Virtual switch settings and policies.
  • Setting up and troubleshooting features like HA/FT/DRS with EVC for the Virtual Machines
  • Expertise in Working with ADS, DHCP, DNS Server Roles and Domain Controllers
  • Managed and maintained network services, including high volume Mail/POP/IMAP servers as well as Web, DNS and FTP servers.
  • Experience on Backup and Recovery Tools like IBM Tivoli.
  • Performed Installation/up gradation/Administration of TSM Server/Client on All Windows Servers.
  • Configuration & Administration of IBM Tivoli storage manager servers.
  • Restoring of one server data to other servers thorough TSM.
  • Installation and configuration of Storage agent for LAN free backup.
  • Monitoring of Performance and backup timings.
  • Providing technical support to other teams to TSM backup and restore operation like UNIX team, Windows team, Data base teams.
  • VLANs (port mapping, naming etc.), and routing IP address in both LAN/WAN and wireless networks.
  • Configured VDS and switches, Port groups and VLAN.
  • Configure and Managed Microsoft Outlook 2010/365 for the users.
  • Responsible for migrating package source from one location to another location.
  • Working on VMware clustering like HA and DRS clusters using Virtual Center. Planning, Implementing and Managing Group polices.
  • Managing Rack servers by using Cisco UCS.
  • UEFI and IBM firmware upgrade from 1.10 to 2.0 and from 2.0 to 3.4 and from 3.4 to 3.0.
  • Configuring and managing windows Cluster, Host.
  • Day to day server monitoring using Nagios and Solarwinds Monitoring.
  • Presenting every week update to Team Manager and Monthly update with QCD analysis and Business Plan Strategy to Department Manager.
  • Working with Change Management team for any priority changes in Network, Server and Application. As worked in Problem and Incident Management team for and root cause analysis.
  • Involved in trouble shooting and fixing day-to-day problems of the applications in production.
  • Supported 24*7 on call schedule for Production support.
  • Ability to maintain a reliable and methodical approach to support and Documentation (Published on Confidential Repository).
  • I am a quick learner, highly motivated team player with excellent organizational and analytical skills.

Confidential, Peoria, IL

VMware windows Administrator

Responsibilities:

  • Maintaining physical and virtual environment consists of 2000+ servers.
  • Built number of VMs through templates/clones, created templates/clones for future use and physical servers/hosts 5.0/5.1 from ISO Images.
  • Involved in upgrading vSphere ESX 4.1 to vSphere ESXi 5.0 across multiple host in different clusters.
  • Strong knowledge and hands on experience in Data Center Migration.
  • Configuring ILO of standalone/blade servers & chassis as part of server built & updated firmware when required.
  • Installation and Configuration of VMware ESX/Vsphere 5.x.
  • Physical server setup in datacenter including cabling/de-cabling to patch panels & switches for networking.
  • Installation, configuration and administration of Windows 2003 servers, Active Directory Services, DNS DHCP, FTP, WSUS, IIS Web Server and SQL Database Server.
  • Involved in maintenance of Citrix XenApp 6.5, which includes more than 100 Servers and 100 various applications.
  • Responsible for production support of Active directory (AD), GPO, Domain users, Users and groups and their appropriate permissions, shares and privilege to access LAN and Domain environment.
  • Experience in troubleshooting SAN related issues and firmware upgradations of SANs in VMware and different environments
  • Solid understanding and knowledge of IBM Tivoli storage manager for backup/restore, archive and disaster recovery through TSM extended edition and/or TSM Fastback.
  • Restoring of one server data to other servers thorough TSM.
  • Monitoring of Performance and backup timings.
  • Configuring and troubleshooting of monitoring tools such SCCM.
  • Extensive hands-on experience on configuring and maintaining System Center Operation Manager (SCOM) for monitoring system/server’s health and performance.
  • Complete Datacenter/Cluster/Host/VM environment set up, configuration and operations including vmware features such as HA, DRS, VMKernel through vCenter.
  • Implemented network change management solutions consistent with the industry best practice for release management (ITIL).
  • Hands on experience in Symantec Antivirus installation, configuration, maintenance.
  • Experience with patching Development, test and Production environment servers through WSUS and troubleshooting with Pre and Post patching issues.
  • Proficient in Microsoft scripting technologies and components - PowerShell, HTML.
  • Detailed understanding of Cisco UCS environment with configuration of UCS Central and manager.
  • Solving the change tasks and handling the production server .
  • Day-to-day deal with datacenter with complete access including audit and inventory of faulty parts of servers or server.
  • Interacting and coordinating with different teams to solve the production issues.
  • Leading offshore and Tier II support team with tracking and reporting of daily duties.

Confidential, Wayne, PA

System Administrator

Responsibilities:

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DNS Console.
  • Implementation of Window 2008 AD infrastructures.
  • LDAP set up for users for ‘single sign-on’.
  • Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
  • Day-to-day almost 1500 Server monitoring through RDP, VSphere Client and ILO in the environment of Windows Server 2003 and 2008, 2008 R2.
  • Apply OS updates, patches, and configuration changes and then validating server.
  • Monitoring event logs, application logs, system logs through SCOM and troubleshooting email/page got generated for that.
  • Day-to-day internal company user (around 12000) issues troubleshoot including their system access, AD profile etc.
  • Provide Tier II/other support per request from various constituencies. Investigate & troubleshoot issues.
  • Hands on experience in Power shell.
  • Supporting remote offices home-based users using SMART, NetMeeting, Adobe Connect, VNC Cisco VPN.
  • Install, develop and maintain minor/major repairs to hardware, software, and peripheral equipment.
  • Implemented VDI (Virtual desktop infrastructure (VDI) technology using VMware VIEW
  • Work on GOOD technology which gives users’ access to corporate Outlook Emails in personal/ corporate provided devices.
  • Mailbox set ups for employees and troubleshooting exchange issues.
  • Develop materials and procedures, and/or train users in the proper use of hardware and software.
  • Installation and Configuration of networks, router configuration and wireless access point/router with security, TCP/IP, VPN, Content Filtering, Access Control Lists on router/switches, VLANs (port mapping, naming etc.), and routing IP address in both LAN/WAN and wireless networks.)
  • Documenting technical specifications of the server and user system issues troubleshooting steps and uploading on corporate SharePoint sites for user/future s.
  • Provide necessary support and to Level 1 and 2 for any new update or technology.

Confidential, Roseville, MN

IT Analyst / System Administrator

Responsibilities:

  • Administrating DNS, DHCP servers. Created and managed user and group accounts in User Manager.
  • Administering, monitoring and troubleshooting UNIX, Sun Solaris, Red Hat Linux production servers
  • Experienced with x86 / x64 Intel, HP, IBM & Dell hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
  • Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
  • High Availability, vMotion, DRS enabled in the Cluster configurations, P2V, V2V.
  • Monitoring any server performance through SCOM and troubleshooting issues within no time.
  • Application Migration. Performs Datacenter migrations from Europe and Asia to the United States
  • P2V Hot conversions using converter enterprise and cold conversion using VMware Converter Boot CD.
  • Providing day-to-day onsite support for networked systems, hardware and related infrastructure
  • Installed & configured Windows 2008 with Active Directory service.
  • Installing, configuring, administering, troubleshooting VMware server on ESX platform VMware client, workstation.
  • Excellent understanding of SAN, NAS storage architecture.
  • Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client’s issues.

Confidential

System Admin

Responsibilities:

  • Administrating and Monitoring Active directory, GPO, DNS, DHCP servers.
  • Created and managed user and group accounts in User Manager.
  • Monitoring any server performance through SCOM and troubleshooting issues within no time.
  • Communication handling (Telephonic & email) - L1 support for technical.
  • Providing day-to-day onsite support for networked systems, hardware and related infrastructure
  • Installed & configured Windows 2003 with Active Directory service.
  • System Administration of client OS and endpoint devices (Desktop, laptop, thin clients)
  • Excellent understanding of SAN, NAS storage architecture.
  • Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client’s issues.
  • Manage tickets/ relationship with 3rd party service provider.
  • Ability to conduct research into PC hardware and software issues and products as required.

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