Lan/wan Intern Resume
Washington, DC
OBJECTIVE:
To apply my theoretical information technology skills to practical applications. In addition to employing the latest technology to improve business process, reduce expenses and increase revenue.
SUMMARY:
Provided network support for various information technology departments including Network Communication Services (NCS) Metro Enterprise Monitoring Center (MEMC), Network Operations Center (NOC) and Data Center and Infrastructure (DCI), within a major transportation system.
TECHNICAL SKILLS:
Computer Languages: Python, HTML, PHP, SQL and JavaScript
Databases: Microsoft Access, MySQL
Operating Systems: Linux, Windows and UNIX
Tools: CA - Spectrum, Putty Connection Manager, TeratermPro, RackWise Microsoft SharePoint, Microsoft Vizio, Microsoft Excel, Microsoft PowerPoint
PROFESSIONAL EXPERIENCE:
LAN/WAN Intern
Confidential, Washington, DC
Responsibilities:
- Configured system hardware, software, and network components to meet specific department standards.
- Installed wireless access points with Network Communications Services (NCS).
- Created and configured new switches and routers with Network Communication Services utilizing Putty Connection Manager.
- Monitored, updated and managed over 3,600 network devices within the Confidential system, including threshold tolerance, power consumption, asset property and asset location.
- Supported server operations within the Data Center and Infrastructure (DCI) by accurately identifying over 2,000 network devices, ports and switches.
- Utilized content management systems (Rackwise and CA - Spectrum) effectively to mitigate the risk of network service interruption.
- Supported disaster recovery team within the Metro Enterprise Monitoring Center (MEMC) during network alarms and system alerts.
- Assisted with notification and escalation of network alarms in the Metro Enterprise Monitoring Center.
- Assisted with configuration and data entry for an ITILv3 change management system.
- Assisted with trouble tickets in the Metro Enterprise Monitoring Center.
- Used key analytic and computer programs, including Microsoft Excel, similar spreadsheets and databases to manage network devices within the Confidential network.
- Prepared and configured new network devices entering Confidential by installing ghost images in order to meet specific department standards.
- Performed information technology audits which included device cost, power consumption, warranty information and other device properties at various Confidential locations.
- Supported Metro Information Technology Security (MITS) by confirming network alarms and device owners.
- Assisted in the application of current computer, wireless, mobile, network and communications security technologies for the Metro Information Technology Security.
- Documented reports of network failure and recovery in the Metro Enterprise Monitoring Center.
- Assisted with interviewing potential vendors for department specific programs, prepared reports and made recommendations.
- Assisted with data center maintenance including UPS (Uninterrupted Power Supply) upgrades and server upgrades.
Graduate Student
Confidential, Millersville, Maryland
Responsibilities:
- Successfully performed work operations in connection with providing telecommunication services, Fios and network deployment.
Infrastructure Engineer
Confidential, Woodbridge, Virginia
Responsibilities:
- Installed and configured customer routers in preparation for activation of Confidential services.
- Inspected, repaired and maintained existing Confidential network infrastructure
- Developed close of business reports via Confidential software applications.
- Gathered information and made appropriate recommendations based on customer requirements.
- Developed work drawings of commercial projects for business accounts utilizing Confidential software applications and Microsoft Vizio.
- Conducted data audits for customers to determine business requirements.
- Researched customer business requirements and developed solutions via intranet (V-Web).
- Read and interpreted engineering reports in preparation to assist customer.
- Re-engineered over 100 work projects saving the organization 4% allocated for the contracting budget by decreasing outsourcing.
- Earned Confidential Perfect Attendance Award five years in a row.
- Streamlined business processes decreasing repetition within the organization thus saving the organization over $500.
- Expanded customer by referrals which directly impacted sales by 3%.
- Provided customer focused, profit driven management in order to maintain daily operations within a leading retail chain.
Department Manager
Confidential
Responsibilities:
- Created P.O.S. (Point of Sales) information utilizing company software.
- Assigned more than 10 employees according to personnel strengths, experience and business requirements.
- Reviewed department bookkeeping and accounting reports with an operating budget of $20,000.
- Customized department documents with profits of over $8,000.
- Interviewed potential suppliers and vendors.
- Audited inventory worth over $10,000.
- Interacted effectively with a variety of different customers and co-workers
- Worked 10-12 hours of overtime according to business requirements.
- Assisted other associates to enhance customer experience while patronizing the business.
- Managed multiple employees effectively and within the assigned work budget saving the organization $1200 annually.
- Increased sales 20% in department through cross-merchandising with various in-store departments.
- Saved company over $1000 annually by performing internal audits.
- Reduced waste by 15% through effective product ordering saving the organization over $4,000.