OBJECTIVE:

To apply my theoretical information technology skills to practical applications. In addition to employing the latest technology to improve business process, reduce expenses and increase revenue.

SUMMARY:

Provided network support for various information technology departments including Network Communication Services (NCS) Metro Enterprise Monitoring Center (MEMC), Network Operations Center (NOC) and Data Center and Infrastructure (DCI), within a major transportation system.

TECHNICAL SKILLS:

Computer Languages: Python, HTML, PHP, SQL and JavaScript

Databases: Microsoft Access, MySQL

Operating Systems: Linux, Windows and UNIX

Tools: CA - Spectrum, Putty Connection Manager, TeratermPro, RackWise Microsoft SharePoint, Microsoft Vizio, Microsoft Excel, Microsoft PowerPoint

PROFESSIONAL EXPERIENCE:

LAN/WAN Intern

Confidential, Washington, DC

Responsibilities:

• Configured system hardware, software, and network components to meet specific department standards.
• Installed wireless access points with Network Communications Services (NCS).
• Created and configured new switches and routers with Network Communication Services utilizing Putty Connection Manager.
• Monitored, updated and managed over 3,600 network devices within the Confidential system, including threshold tolerance, power consumption, asset property and asset location.
• Supported server operations within the Data Center and Infrastructure (DCI) by accurately identifying over 2,000 network devices, ports and switches.
• Utilized content management systems (Rackwise and CA - Spectrum) effectively to mitigate the risk of network service interruption.
• Supported disaster recovery team within the Metro Enterprise Monitoring Center (MEMC) during network alarms and system alerts.
• Assisted with notification and escalation of network alarms in the Metro Enterprise Monitoring Center.
• Assisted with configuration and data entry for an ITILv3 change management system.
• Assisted with trouble tickets in the Metro Enterprise Monitoring Center.
• Used key analytic and computer programs, including Microsoft Excel, similar spreadsheets and databases to manage network devices within the Confidential network.
• Prepared and configured new network devices entering Confidential by installing ghost images in order to meet specific department standards.
• Performed information technology audits which included device cost, power consumption, warranty information and other device properties at various Confidential locations.
• Supported Metro Information Technology Security (MITS) by confirming network alarms and device owners.
• Assisted in the application of current computer, wireless, mobile, network and communications security technologies for the Metro Information Technology Security.
• Documented reports of network failure and recovery in the Metro Enterprise Monitoring Center.
• Assisted with interviewing potential vendors for department specific programs, prepared reports and made recommendations.
• Assisted with data center maintenance including UPS (Uninterrupted Power Supply) upgrades and server upgrades.

Graduate Student

Confidential, Millersville, Maryland

Responsibilities:

• Successfully performed work operations in connection with providing telecommunication services, Fios and network deployment.

Infrastructure Engineer

Confidential, Woodbridge, Virginia

Responsibilities:

• Installed and configured customer routers in preparation for activation of Confidential services.
• Inspected, repaired and maintained existing Confidential network infrastructure
• Developed close of business reports via Confidential software applications.
• Gathered information and made appropriate recommendations based on customer requirements.
• Developed work drawings of commercial projects for business accounts utilizing Confidential software applications and Microsoft Vizio.
• Conducted data audits for customers to determine business requirements.
• Researched customer business requirements and developed solutions via intranet (V-Web).
• Read and interpreted engineering reports in preparation to assist customer.
• Re-engineered over 100 work projects saving the organization 4% allocated for the contracting budget by decreasing outsourcing.
• Earned Confidential Perfect Attendance Award five years in a row.
• Streamlined business processes decreasing repetition within the organization thus saving the organization over $500.
• Expanded customer by referrals which directly impacted sales by 3%.
• Provided customer focused, profit driven management in order to maintain daily operations within a leading retail chain.

Department Manager

Confidential

Responsibilities:

• Created P.O.S. (Point of Sales) information utilizing company software.
• Assigned more than 10 employees according to personnel strengths, experience and business requirements.
• Reviewed department bookkeeping and accounting reports with an operating budget of $20,000.
• Customized department documents with profits of over $8,000.
• Interviewed potential suppliers and vendors.
• Audited inventory worth over $10,000.
• Interacted effectively with a variety of different customers and co-workers
• Worked 10-12 hours of overtime according to business requirements.
• Assisted other associates to enhance customer experience while patronizing the business.
• Managed multiple employees effectively and within the assigned work budget saving the organization $1200 annually.
• Increased sales 20% in department through cross-merchandising with various in-store departments.
• Saved company over $1000 annually by performing internal audits.
• Reduced waste by 15% through effective product ordering saving the organization over $4,000.