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System Engineer Resume

SUMMARY

  • I have over 15 years of professional experience with Government and Private Industry in systems engineering, network administration and operational support of mission critical communication.
  • I am recognized as a subject matter expert in enterprise mobility solutions and maintains in - depth knowledge of mobile device management (MDM), mobile security, and telecom expense management (TEM) solutions.
  • I bring significant expertise in managing mobility solutions for BlackBerry, Apple iOS, Windows Mobile and Android mobile devices.
  • My professional highlights include leading the design, implementation and management of iOS devices, BlackBerry Enterprise Servers (BES) and mobile device management (MDM) systems, developing organizational policies and processes for mobility, and managing contract negotiations with wireless vendors.

TECHNICAL SKILLS

  • Systems Engineering
  • Network Engineering
  • IT Service Management
  • Network Administration
  • Team Leadership
  • Technical Management
  • Mobile Security
  • Wireless Communications
  • Mobile Device Management (MDM)
  • Telecom Expense Management (TEM) iOS
  • Android
  • Microsoft Windows Server 2008/2012
  • BlackBerry Enterprise Server (BES)
  • Domino/Lotus Notes
  • AirWatch
  • Microsoft Exchange
  • Active Directory
  • BoxTone
  • Mass360

PROFESSIONAL EXPERIENCE

System Engineer

Confidential

Responsibilities:

  • Administers AirWatch Mobile Device Management environment with over six thousand devices.
  • Creates deployment plans for mobile devices that include iPhones, iPads, Androids and Blackberrys
  • Performs system requirements testing on Mobile Device Management (MDM) software.
  • Tests new mobile software and hardware such as OS upgrades, iTunes and MDM changes.
  • Develops Standard Operating Procedures, statement of work and cost estimates that support mobile devices.
  • Provides Subject Matter Expert (SME) analysis and creation of documentation for Mobile Device Management (MDM) software.
  • Administers Blackberry Enterprise Servers and perform Server upgrades.

Associate

Confidential

Responsibilities:

  • Test Casper and TIMS In-House application upgrades and system changes with wireless devices.
  • Coordinating with Office of Information Management (OIM) to manage the mobile device environment.
  • Installation of system patches, upgrades, and maintenance of JAMF system.
  • Coordinate meetings and projects with OIM, JAMF and Apple for system development and changes.
  • Develops Standard Operating Procedures, statement of work and cost estimates that support acquisition development
  • Develops strategies, statement of work and cost estimates that support acquisition development in accordance with Federal Acquisition Regulations (FAR).
  • Performs system requirements testing on Mobile Device Management (MDM) software.
  • Evaluated and compared 10 MDM venders based on Confidential Hamilton requirements.
  • Provides Subject Matter Expert (SME) analysis and documentation of Mobile Device Management (MDM) software.
  • Develops whitepapers and presentations concerning wireless security, architecture and implementation.
  • Performed analysis of IT Service Continuity Management processes and procedures using ITIL framework to identify compliance and improvement opportunities.

Wireless Administrator

Confidential

Responsibilities:

  • Provided project plans concerning wireless designs, and implementation to include BES, Hotspots, and Unified Communications.
  • Administered Blackberry Enterprise environment, Apple devices and supported VIP Executives, including The Office of the Secretary of HUD
  • Performed weekly maintenance of several Microsoft 2003/2008 virtual servers.
  • Managed inventory database and procurement for wireless devices.
  • Recommended policy changes and created reports the Office of the CIO.
  • Created procedures, manuals and training of technical support staff and end-users.
  • Coordinated with administrators and architects to build test servers and optimize mobile connectivity.
  • Planned, Implemented and managed BoxTone Mobile Device Management system.

Network Communications Administrator

Confidential

Responsibilities:

  • Administered 4 Blackberry Enterprise Servers and lead wireless communications support, testing, for wireless devices such as Blackberries, iPhones and Air Cards and Audio/Video equipment.
  • Performed administration of the Siemens telephone and Xpressions voicemail systems.
  • Provided support to VIP Executives, including Managing Partners, former Heads of State and Ambassadors.
  • Provided supervision of 9 worldwide satellite offices concerning wireless communications and issues.
  • Communicated with RIM T-2 support to resolve complex server issues.
  • Developed manuals and provided training of technical support staff and end-users.
  • Developed and maintained disaster recovery documentation and assist with test procedures.
  • Reduced wireless monthly expenses by 13% by changing policies on under-used devices, updated contract terms, and monitored the accounts in regard to inventory, ordering, billing and service.
  • Coordinated with Chief Technology Officer (CTO) and Systems Architects in the translation of key objectives, budgeting and policy.
  • Preformed administration and monthly maintenance of 5 Microsoft 2003 servers.

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