SUMMARY

• Proven leadership skills, excellent team communication and team building.
• Excellent work ethic and leads by example.
• Excellent customer service skills and resolution management.
• Experience with most current and legacy networking technologies (multi - vendor specialist).
• Provided guidance and support for teams ranging in size from 10 to 200.
• Ability to think out of the box and develop new and innovative ideas and solutions.
• Ability to problem solve very quickly and effectively.
• Pre-Sales and Project Management proven experience.
• Developed time saving methods for fast network inventory and cable auditing for replacement devices.
• First in Confidential to achieve Fortinet NSE Certification.
• Over 15 years of experience as primary solutions engineer on multi-vendor network topologies: - Cisco, Juniper, Arista, Brocade, Confidential, HP, AWS, Azure.
• Assisted Brocade in the product design and testing phases for a new switch with Confidential .
• 7 years’ experience on Aruba products including architecture, design, deployment and teaching.
• Designing internal Fortinet training lab with Fortigates/Fortimanager/FortiAnalyser and FortiSandbox environments.

TECHNICAL SKILLS

• Cisco (VoIP, IOS / Nexus / Firewalls / Wireless Controllers / AP’s), Juniper, Arista, A10 Load Balancers, Confidential S / N Series switches, Next Gen OS Switches / OpenStack, Linux based switches, Meraki and Aruba wireless solutions (switches, controllers and APs), Wireless RF survey experienced.
• Windows Server administration, Linux administration, Eclipse, MySQL, Apache, Perl, PHP, Python, YAML, Bash Scripting, MS Office Suite, Windows (all versions), Mac OSX (all versions) Wireshark, GNS3, VMware, vSphere, Virtualbox, Hyper-V, Confidential OMNM, Aruba Clearpass and Airwave. MPLS, Voice software, Multivendor wireless.
• Ekahau and Airmagnet advanced survey experience.
• Cisco TREX Advanced traffic generator installation / configuration and testing experienced.

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Solutions Engineer

Responsibilities:

• Create migration scripts to automate and better validate network infrastructure
• Lead multiple teams in project management and proven deadline-based experience.
• Pre-Sales experience aiding clients to determine best options for their needs.
• Assigned to unique project tasks given my multivendor, fast learning and proven success rate experience.
• Performed advanced troubleshooting for high priority / high visibility issues and clients.
• First in Confidential to achieve Fortinet NSE Certification.
• Designed and implemented advanced procedure best practices and streamlined processes for greater efficiency.
• Designing, deploying, troubleshooting and maintaining fiber, ethernet, and wireless networks.
• Liaised with Aruba (HP) and Fortinet to assist with creating certification training and user guides and solving customer and client advanced solutions.
• Implemented the Cisco TREX network traffic generated and created training material for it.
• Designing internal Fortinet training lab with Fortigates/Fortimanager/FortiAnalyser and FortiSandbox environments.
• Lab designed and installed a very large MPLS Fiber Network and used TREX to

Environments Supported: Cisco, Juniper, Brocade, HP, SteelRiver, Fortinet, Meraki, Aruba, Linux, SolarWinds,, Wireshark, Ekahau, Airmagnet, IPS/IDS Firewall configuration, Cisco Call Manager configuration, VM Labs.

Confidential

Senior Network Engineer

Responsibilities:

• Provide responsive team leadership and management for the networking department .
• Manage and prioritize the work assigned to the team .
• Update and create standard operating procedures ( SOP ) guidelines .
• Update and maintain technical notes in the Knowledge Repository .
• Performed advanced troubleshooting for high priority / high visibility issues .
• Provide regular feedback to the Level -2 Engineering team to drive process and tooling improvements .
• Functioned as a Team liaison between my team in Austin and the team in California .
• Be the primary escalation point for other Tier -1 engineers .
• Assist with managing queue priorities, issue resolution, process feedback, and SOP documentation .

Environments Supported: Cisco, Juniper, Arista, Linux, Monitoring software, Wireshark. BGP, OSPF, Perl, Bash Python Scripting, SQL.

Confidential

Network Design Sr . Advisor

Responsibilities:

• Developed Instructor led training and ELearning content
• Created global training for Aruba Wireless AP’s, Controllers and software.
• Developed training documents (PowerPoint, Arbotext, PHP)
• Built and set up lab environments for Aruba Wireless equipment and deployed to production environments.
• Directly worked with client sites on the deployment of the Aruba Wir
• Designed and installed virtual environments, using Vsphere, Vcloud, VMStation and ESXI.
• Analyzed and provided innovative solutions to network engineering and design projects.
• Applied advanced understanding of WAN/LAN internetworking design elements including cost versus performance tradeoffs, protocol interoperability, network architecture development, and requirements for testing/proof of concept.
• Mentor and instructed lower level engineers on technical expertise needed in collecting and assembling data, preparing reports, monitoring progress, and analyzing data.
• Provided support in the use of protocol analyzers and network test equipment.

Environments Supported: Cisco (IOS, NEXUS), Confidential N/S Series, Juniper, A10 Load Balancers, Cisco ASA Firewalls, Linux, DM VPN, IPSEC, GRE Tunnels, Monitoring software, Aruba AP’s / Controllers, VMWare, VSphere, VXLAN, ESXI, Confidential OMNM, Aruba Clearpass / Airwave, Wireshark, SQL, Cisco ISE configuration.

Confidential

Wireless Network Engineer

Responsibilities:

• Troubleshot connectivity on national stores such as Chase Bank, Starbucks, and Home Depot.
• Maintained a web based ‘Wiki’ communal knowledge page of training and processes, changed and updated as needed.
• Provided feedback to training staff on changes needed for next round of hires.
• Call Center: Received clients via inbound calls and document their account information.
• Logged proper descriptions of the incident or status of a customer’s line condition.
• Troubleshot Routers, Switches that included SMC, Confidential, D-link switches.
• Followed processes to create case/trouble ticket and provided proper next step action.
• Cisco access point wireless troubleshooting.
• Vlan, dhcp troubleshooting.
• Network tunnel troubleshooting.
• Linux troubleshooting for devices that run on the Linux OS.
• Layer 1 through Layer 3 Troubleshooting.
• Setup dispatches.
• Contacted external providers.

Environments Supported: Cisco, Juniper, Arista, Linux, Aruba Wireless AP’s / Controllers, DM VPN, IPSEC, GRE Tunnels, BGP, OSPF, MPLS, VOIP, VLAN, IPSEC, DHCP, Monitoring software, Wireshark, SQL, Bash, Python Scripting.

Confidential

Network Engineer

Responsibilities:

• PC skills: Utilizing MegaPath proprietary systems, typing, event tracking
• Call Center: Received clients via inbound calls and documented their account information.
• Detail oriented in the confirmation of service delivered and verification of initial testing to include, plug/unplug test, power cycle, upstream connection port conditions or alarms.
• Followed processes to create case/trouble ticket and provide proper next step action.
• Follow up on pending case and record all manners of troubleshooting.

Environments Supported: Cisco, Juniper, MPLS, VLAN, IPSEC, BGP, OSPF, Linux, Monitoring software, Wireshark, SQL, Bash, Python Scripting.

Confidential

Fiber Support Specialist

Responsibilities:

• Provided advanced level support for fiber optic customers, troubleshooting and change management.
• Worked to resolve issues pertaining the first 4 levels of the OSI model.
• Maintained a web based ‘Wiki’ communal knowledge page of training and processes, changed and updated as needed.
• Responsible for updating training material as part of the yearly review process.
• Provided feedback to training staff on changes needed for next round of hires.
• Ticket inbound calls with customer information and information regarding the customer’s issue.
• Documented troubleshooting steps. Maintained communication with clients in a timely manner.
• Worked with Juniper, Cisco, Adva, Confidential and other equipment.
• Worked on Point to Point over the DOCSIS / Fiber network to verify tunnels were established and connected.
• IP scope advanced, WAN / LAN Configurations, Provide information on routed solutions and large scope setup.
• Troubleshot CPE - Customer Duplex / Speed mismatches.
• Provided customers with bandwidth utilization reports.
• Fiber Network Management, Troubleshooting from the CPE to the Juniper router and throughout the Confidential Network.
• Provide Email and Phone correspondence with the customers advising of upcoming or emergency maintenance schedules.
• Phone support for PRI customers, both on Fiber and on the docsis network.
• Fiber products supported, Eline, Elan, DIA, Point to multipoint, multipoint to multipoint and BGP.
• Provided email support for customer requests.
• Submitted RFC requests and filled out event analysis for outages.
• Worked with identify outages and system impacting issues, worked with dispatch and other departments to facilitate the speedy resolution of physical issues.
• Worked with onsite technicians to provide CPE scripts and verify circuit resolution.

Environments Supported: Cisco, Juniper, ADVA, Linux, VOIP, SIP, VLAN, MPLS, OSPF, BGP, Access Points, Monitoring software, Wireshark, SQL, Bash, Python Scripting.