SUMMARY

• Experience with Exchange migrations, Office 365 and hybrid solutions.
• Over 11 years of industry experience in enterprise environments.
• Exchange specialist responsible for designing and implementing a new Exchange environment, and coexistence with existing Exchange organizations running on various versions.
• Administering, Installing, troubleshooting, operating, testing, configuring and migrating messaging technologies.
• Expertise with implementation, migration, and administration of Microsoft Office 365 and Azure AD.
• Extensive knowledge on PowerShell scripting for AD, AAD, Exchange, Windows server, Skype for business and automation.
• Proficient at pulling reports for voice call quality, QoS, usage by modality, and conferencing statistics for executive review.
• Have knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM).
• Provided On - Premise solutions with main focus on Azure, Exchange Online and Office 365 coexistence and migration.
• Provided Tier 3 Enterprise Messaging support and components on multiple enclaves.
• Ability to access infrastructures and provide designs to meet company needs.
• Management of Skype-for-Business VOIP and messaging system using Key Health Indicators (KHI), diagnostic tools (Snooper, NetMon, Fiddler, WireShark and Central Logging Service, etc.) for troubleshooting, debugging and maintaining system health.
• Knowledgeable of Active Directory and Azure Active Directory administration and setup for production environments.
• Experience in Implementation and Migration of Skype for Business 2015, Lync 2010, Lync 2013.
• Experience monitoring Messaging infrastructure and performing backup and restore.
• Experience deploying high availability systems utilizing Database Availability Groups (DAG) in production, CCR/SCR/LCR clustering, Load balancers, SQL mirroring and other HA solutions.
• Successfully deployed and transitioned Microsoft Lync deployments to newer versions such as Skype for Business or Teams.
• Assisted in the stand up of a new Microsoft Windows Server 2016 and Exchange 2016 Hyper-V environment for sister company ARMA Aviation during split-up (DLP Policies, User and Security Groups, Mailboxes and migration).
• Experience configuring and deploying messaging server infrastructures in a highly available scenario via clustering, DAG, load balancing, pools, and pool pairing.
• Upgrading and decommissioning experience with the following servers: Windows server 2012, 2008R2.
• Implementation of PowerShell scripts to efficiently fix errors for the customer's support teams found through the Active Directory environment.
• Migrate user mailboxes to Office 365 in batches and run reports on batch progression.
• Created Test Environments for Migration process.
• Working knowledge of networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.

TECHNICAL SKILLS

• Exchange OnLine
• Exchange 2016
• Exchange 2013
• Exchange 2010
• Exchange Admin Center (EAC) Exchange Calculator
• Active Directory
• Azure AD Connect
• Hybrid Configuration Wizard
• Forefront Identity Manager
• Active Directory Tenants
• Online Protection (EOP)
• Office 365 Migration Wizard
• Microsoft 365
• Azure AD
• Azure Networking
• ATP
• OneDrive
• SharePoint
• Skype-for-Business Online
• Teams
• Skype-for-Business Server 2015
• Lync 2013
• Lync 2010
• Pool Pairing
• Enterprise Voice (EV)
• Pool pairing
• Survivable Branch Appliances (SBA)
• QOE and QOS
• Session Border Contollers
• Yammer

PROFESSIONAL EXPERIENCE

Lead Messaging Engineer

Confidential

Responsibilities:

• Support efforts of Confidential to migrate current architecture to one with a cloud based DLP solution, in conjunction with ATP and identity management.
• Patch and apply security updates for exchanges, bit locker, mail relays, and edge servers to latest releases.
• Conduct sprints throughout the project to complete tasks and deliverables related to the updates to the environment
• Responsible for RDPMFA Gateway server patching and troubleshooting.
• Utilize service now of incident tracking and metrics.
• Create documentation for offshore team and help them on day to day activities in support of Confidential .
• Troubleshoot tickets on Remedy for Exchange and AD related issues related to access, sync, authentication, and databases.
• Create tickets for Hardware issues with HP in support of physical components in the environment.
• Working with audit team for servers hardening based on risk assessments conducted.
• Running MBSA tools and CGA scripts for remediation of servers. Used GitHub repositories for scripts and code.
• White list and black list IP address for mail relay And Troubleshooting any mail relay issues.
• Generate certificates for web servers in AD and tested application authentication.
• Documentation process during knowledge transition and share it with offshore team.
• Managed Skype for Business environment in relation to audio/video conferencing, dial-in conferencing, and call quality auditing.
• Managed AirWatch MDM authentication services. Implemented secure MDM measures for mobile access based on policies to secure data and access.
• Handle SCCM patch and software deployments.
• Assist in the configuration of load balancer for web services, authentication and mail traffic.
• Conducted vulnerability scans and assessments for physical hardware and software.
• Implement security measures for email including cloud DLP solution for prevention of data loss through email communications.
• Test Azure authentication protocols with Azure AD.

Senior Exchange Engineer

Confidential

Responsibilities:

• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant
• Performed Office 365 tenant validation, identity management solution, and network bandwidth analysis.
• Replacing the Barracuda email gateway for ProofPoint.
• Replicated the policies to EOP for DLP and encryption for compliance.
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Installed a Passive Azure AD Connect Server to provide High Availability.
• Used IdFix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.
• Enabled Skype-for-Business feature for Office 365 migrated users.
• Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.
• Architected and led implementation of an archival system using Symantec Enterprise Vault to digest local PST’s and allow for e-discovery and DLP protection.
• Defined corporate retention policies and tags for email messages in Office 365.
• Secured Exchange by implementing online protection in Exchange online for spam filtering, anti-virus and threat management.
• Switched over MX record in DNS settings post migration.
• Configured auto-discover services for Office 365 post migration.
• Verified Exchange web services and active sync functionality for Office 365
• Troubleshooting of federation services between on premise and Office 365.
• Implemented rich coexistence by enabling calendar sharing between tenant and on premises.

Exchange Engineer

Confidential

Responsibilities:

• Outlined strategic plan to migrate Microsoft Exchange user mailboxes to Outlook on Office 365 using single sign-on capabilities and the least interruption to user experience and taking advantage of cloud benefits.
• Implemented extra virtual server using a Virtual machine to run test migration and verified migration results.
• Created test accounts and did a pilot migration.
• Rolled-out implementation of Office 365.; Implemented Office 365, verified and configured domain in Office 365.
• Configured Azure AD Connect and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.
• Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.
• Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.
• Provide technical support for Microsoft Online Services/Exchange Online: Remote Move request, IMAP, Cutover and Staged migration. Mail Flow configurations (rules, message traces and connectors).
• Developed and maintained installation and configuration procedures
• Assisted in developing long-term strategies and capacity planning for meeting future messaging system needs utilizing Microsoft Exchange, Microsoft Office 365, Windows Server, policies, governance. Mail flow and routing, and data loss prevention.
• Decommissioned Exchange 2013 servers.
• Managed the desktop environment using Group Policies in a Microsoft Windows Active Directory Environment. (Windows Server 2008/2012)
• Managing user accounts within Active Directory, modifying permissions for access to pertinent network
• User administration via Active Directory Users and Computers, ADSIEdit.
• Active Directory Users and Computers, Sites and Services.
• Work with DirSync /AADC Azure Active Directory Connect.

Exchange Engineer

Confidential

Responsibilities:

• Responsible for TCP/IP, DNS, DHCP and Basic Network Troubleshooting.
• Verified user functionality and access to services via Outlook, OWA, and Outlook anywhere and assisted in resolving any issues
• Provided support and maintenance of Microsoft Office Outlook E-mail, Calendaring and Scheduling.
• Implemented new Exchange 2016 servers using Hyper-V.
• Blacklisted threats for incoming email by installing, configuring, and using Barracuda Networks Spam and Firewall Software.
• Created test batches using PowerShell and migrated user mailboxes and files in phased migration.
• Maintained optimal Exchange server health by using SCOM to monitor and alert regarding Exchange and Server related events.
• Test, troubleshoot and evaluate all hardware, operating systems, and server-level applications associated with the Lync 2013 environment and recommend appropriate server products and services to meet customer needs.
• Spearheaded the technical readiness of Lync 2013 to the business community that included the Server/system build out in both primary and secondary client Datacenters. Tested and Upgraded the Lync 2013 environment to the latest release. Tested and deploy policies for production release.