Senior Collaboration Engineer Resume

SUMMARY:

Technical position that utilizes my highly technical abilities to interact with all layers of corporations and enables me to make a positive contribution to the organization.
Brand Management & Excellent Communication Skills
Strong network Technical Skills.
Able to work under pressure with Excellent Customer Relation skills
Strong analytical capabilities, Sociable
Good appearance and motivated, Handling group works

EMPLOYMENT RECORD:

Confidential

Senior Collaboration Engineer

Responsibilities:

Design & Implement Unified Collaboration Solutions.
Provide Network Implementation Services & Consultations.
Create the needed documents for projects LLD, NRFU, & NIP.
Support Customers by solving their issues and troubleshoot their problems.

Confidential

Senior Unified Communication Consultant & Instructor

Responsibilities:

Support IP Telephony / VoIP network enhancing.
Excellent troubleshooting and system analyzing skills
Consult, support and assist Cisco Systems multinational customers.
Network training courses & implementation.
Delivering UC training courses & implementation (associate, professional and advanced levels)
Massive experience based on certified knowledge.

Confidential

Unified Communication Consultant & Instructor

Responsibilities:

Provide network implementation services and consultations
Involved in assigned UC projects and providing designing, implementation and documentation services.
Working as instructor for network training courses - Delivering UC training courses (associate, professional and advanced levels).

Confidential

Technical Support Agent

Responsibilities:

Technical Support For Sony VAIO computers (Europe only):
(Ms office, Windows XP, Vista, 7 and Sony Applications)
Troubleshooting for the issues.
Solving customer's problems.
Escalations for the new issues.
Email support and selling spare parts for the customers

Confidential

Customer Service Representative

Responsibilities:

Answering customers inquires
Solving customer’s problems
Intelligent Contact Manager (ICM) Version 8 and 10.
CVP V10, Finesse V10, CUIC10, Nuance Server
Cisco Telepresence Server & Cisco Telepresence Conductor.
Expressway Core & Edge 8.X.
Webex Server 2.X.
Cisco Telepresence Management Suite Extension for Microsoft Exchange & Cisco Telepresence Management Suite Provisioning Extension.
Cisco Unified Communication Manager 6.X, 7.X, 8.X, 9.X, 10.X, 11.X.
CUCM SME (Cisco Unified Communications Manager Session Management Edition)
Cisco Unified Presence Server 7,X 8.X, 9.X, 10.X, 11.X
Cisco Unified Unity Connection 7.X, 8.X, 9.X, 10.X, 11.X Cisco Unity express 7.X, 8.X
Voice gateways 28XX, 29XX, 38XX, 39XX, 4XXX (2811, 2801, 2921, 4431...etc)
Telepresence Endpoints MX300, MX700, MX800, MX800 Dual.
End Points IP Phones 7961, 6921, 7970, 7911, 7941, 9971, 7965, 9951, 7821, 7841, 8945, 8831, 8841, 8845, 8865, Expansion Module, IP Communicator, DX650, DX80, Cisco Jabber, Cisco Personal Communicator, Third Party SIP.
Implementing new features (Extension Mobility Cross Cluster, Self-Provisioning, Multiple Local Route Group, Enhanced Locations). (CUCM 10.5)
Installing and Upgrading Cisco Unified Call Manager.
Cisco Unified Communication Manager Express and SRST.
Voice gateways H323, MGCP, and SIP.
UCS C Series and B Series (UCS 220, 240, B6000, B7000..etc) & MCS 78XX.
Configuring PSTN Connections Analog, T1/E1 PRI (ISDN), and knowledge about T1/E1 CAS.
Configuring SIP trunk with the Internet Telephony Service Provider (ITSP).
Configuring Gatekeepers with different Zones and applying Call Admission Control (CAC).
Prime Collaboration & Assurance.
Installing and troubleshooting Windows XP, Vista, & 7/ VMware, ESXI Operating System.

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