TECHNICAL SKILLS

• Critical Thinking
• Leadership
• Teamwork
• Detail Oriented
• Windows Server 2008, 2008 R2 and 2012 R2
• CommVault Simpana 9
• NetApp Data OnTap 7 Mode
• NetApp Data Cluster Mode
• VMware 5.0, 5.5
• DHCP
• Quest Active Role Server
• SharePoint
• WSUS
• Microsoft Data Protection Manager
• Multi - Tasking
• Distributed File System (DFS)
• 2012 SCCM
• Active Directory
• DNS
• Solar winds
• Microsoft SQL
• Print server
• Microsoft Lync
• Microsoft Office 365
• ServiceNow
• Dashwork

PROFESSIONAL EXPERIENCE

Confidential

Application Management Analyst

Responsibilities:

• Worked remotely with a Windows 10 migration team to migrate customer’s application from Windows 7 to Windows 10 (Approx. 2600 Apps)
• My role as an Application Management Analyst I would gather requirements, identify issue and create installation documents.
• Install windows 7 applications on windows 10, Test and document the installation procedures
• Work with vender to verify the version that works on win10 and troubleshoot issues
• Use Configuration manager console to verify what dependencies are installed with main app,Troubleshoot application and determine what dependencies are needed after installing a win7 app on win10 operating system.
• Update 2012 SCCM, create packages, collections andapplications, deploy application on win10 test workstation
• Created win10 VM workstation on test and production network using HyperVto use for testing applications.
• Track and update applications in Dashworks

Confidential

Windows System Administrator

Responsibilities:

• Create and/or modify Incident, Problem and Change tickets in ServiceNow Ticketing System
• Schedule and test new updates and apply them to all servers using SolarWinds and WSUS
• Clean up VMWare, monitoring apps and Active Directory Sites when a Field site has been Disconnected from the domain
• Monitor sites using HP System Insight Manager and SolarWinds for any failures. If any are found then I would troubleshoot the issues. Modify monitoring on SolarWinds when items need to be removed.
• Administer SharePoint 2003, assisted customer to migrate data off SharePoint Sites.

Confidential

Windows System Administrator

Responsibilities:

• Create and/or modify various types of tickets and change requests in ServiceNow Ticketing System
• Experience in creating Office 365 SharePoint portal websites and assigned permission to end users
• Assist customer with customizing the portal page to the business requirement
• Administer various exchange accounts in Office 365
• Migrate Citrix users from one domain to another
• Train Junior personal on ServiceNow tickets and how to fix various issues

Confidential

Incident Management

Responsibilities:

• Analyze failed probes and monitors on high priority hardware/software to determine the teams that need to be engaged to resolve the issue within the SLA time.
• Engage various teams needed and host meetings, document the incident and send Situation reports to senior management
• Create and/or modify tickets in ServiceNow ticketing system

Confidential

Lead System Administrator

Responsibilities:

• Lead for operation/management and Engineering/Implementation teams for Camp Lemonier and downrange sites
• Gave weekly briefs to senior leadership on status of projects and any issues affecting the whole base
• Migrated CIFS, ISCSI and NFS shares from FAS 3240 NetApp to the newer FAS8020 NetApp
• Manage Quotas for folder structures and configure folder level security on the NetApp
• Backup and restore data using either CommVault, Microsoft Data Protection Manager or snapshots from the NetApp depending on the data needing to be restored
• Built 2008, 2008 r2 and 2012 r2 servers, both physical and virtual. Types of servers I built were Retina, WSUS, 802.1x, commvault and Solarwinds.
• Managed and troubleshot various clusters incidents. The types of clusters I have worked on are exchange, SQL, Print and DHCP.
• I prioritized incidents depending on if the system affected missions. If incidents affected missions, then I would have to submit an after action report to senior management detailing what had happened and how it was fixed.
• Managed and troubleshot on premise Microsoft SharePoint Portals and the backend (SQL server database)
• I was first one to be contacted if a high priority incident occurred. I would be first to troubleshoot and I would bring in other members on the team if I needed their expertise like security or networking
• I have managed VMware version 5.0 and 5.5 versions. I monitored resource usage on each server and made changes if necessary to optimize the performance
• Created and configuring virtual windows and Linux servers within VSphere and also monitored performance of the virtual servers
• Any equipment added to the network I submitted and followed the Change management process which including hardening the server and patching are up to date before connecting to network
• I would test new patches on a small select number of servers to make sure the patch didn’t break the server, usually the back out procedure was to uninstall the patch but sometimes cleaning out the registry needed to be done
• Every week I would go through the scan results and see what patches/updates were missing on the servers and research to see if there was an problem with the patch/update or the server itself
• Any planned outages I would send an email out to the whole command to inform them what the outages was for and when it is going to happen. I also included how long the outage will last.
• I added websites to the Bluecoats or proxy server to block or open access when I received an approved request.
• Assign team members incident tickets from the Remedy ticket system and ensure the ticket is closed within the SLA timeframe
• Train team members on operation and troubleshooting NetApp and CommVault
• Train junior system administrators on the environment and make sure they become a valuable member of the team
• Administered and created accounts in Microsoft Lync