EXECUTIVE SUMMARY:

• 10+ years of IT experience
• 8 years of experience in end user support
• 8 years of experience in Desktop Hardware troubleshooting
• 3 years of experience working with and troubleshooting Citrix
• 3years of experience with VPN configuration
• Experience with installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/Switches/ Cisco PIX, Checkpoint Firewal l.
• Networking Essential concept (LAN/WAN)
• Cisco systems i.e. router, switch, Pix firewall configuration and administration. I
• Installation and administration of DSL/ADSL/SDSL connectivity.
• Troubleshooting; FSMO roles; Domain controllers; Group policies
• Experience with VPN equipment Cisco and Juniper firewalls.
• Networking concept and experience including design, implementation and administration of ISP setup or server - client based infrastructure on various environment (windows, Linux, Unix)
• Windows 2003,2008,2012 advanced server administration
• Active Directory advanced experience
• VMware experience
• Supported MS Office Applications such as Excel, Word, Outlook 2003, 2007 and 2010
• Visual Studio 2005, 2008, 2010
• Manage Projects (adds moves and changes, roll outs)
• Experience configuring Ixia’s 5204/5236
• Experience configuring CounterACT 100, 2000, 4000, 10000
• Experience in Rack, Stack, and IP server
• Experience with VMware and Microsoft clustering
• Experience with SCCM (System Center Configuration Manager) 2007 and 2012
• Experience in Setting up 2000+ servers - unloaded, racked, installed and labeled switches, patch panels and structured cabling
• Experience using PowerShell scripting off and on for about 8 years.
• Access Management (roles, permissions, profiles, etc.)
• VPN (VPN setup, structure)
• OSI Model layers 1-7
• OSS Operations support systems (Network Management System), (Service Fulfillment), (Service Delivery)
• Citrix (session termination, end-user troubleshooting)
• Conduct RFC2455, UMTS, GPRS, TDOA, MGW, UMA, Voicemail and Ring2U test.
• Cyber and Information Security (Identity Proofing, Issuance and Examination)
• Programming Avaya Phone Systems
• Placed 170+ cabinets - positioned, leveled, labeled, laced cable strips, & installed APC PDU's
• Set up external network - hooked up connectivity, ran Cat 3, 5 and 6 cabling.
• Made sure the printers, servers, pc’s, phone’s all in good working order and shape.
• Tested servers - powered up, IP’ng them, repaired broken ones, replaced memory and new hard drives
• Set up external network - hooked up connectivity (3 10Gbps ISP circuits) plus lab network set up
• Experience in setting up network printer
• Excellent communication skills

TECHNICAL SUMMARY:

OPERATING SYSTEM: Mac Os 9.x, Mac Os X.2, Windows 8/7/XP/2000/NT/3.11/95/98, Office 2000/2003/2007 , Internet Explorer, Novell IntraNetware 3.xx, UNIX/LINUX, CSS system, Peregrine, Cisco IOS software 11.2/11.1

Network Security/Monitoring Tools: RealSecure ISS Intrusion Detection System, Sniffer, HP OpenView, Cisco Intrusion detector.

LAN MEDIA: Router Configuration, Testing Ethernet 10base-T, Optical Fiber Installation Cable, Termination, AppleTalk/ VPN, Voice over IP, PC Anywhere, Remote Access, TCP/IP, IPX/XPX Protocol, TFTP, Voice/PBX, Excel, Access

MANAGEMENT APPLICATION/GENERAL APPLICATION: MS BackOffice Server 4.5/4.3, MS Exchange Server 5.5/5.0/4.0, MS Proxy Server 2.0, IIS 5.0/4.0/3.0, MS SQL Server 6.5, Outlook Web Access/IMAP/POP3/ LDAP, MS Outlook 2003/00/98/97/ Exchange client 5.0/4.0, Visio 2000. Lotus Notes 4.5, Lotus SmartSuite, MS -Office 97 suite, Transient (SNMP), MacAfee Antivirus Remedy / Extra / Rumba problem tracking, Active Directory, Database Management, Dell Sever Admin, Norton Ghost Utility, AutoCAD, Project Management Experience

Protocols: TCP/IP, IPX/SPX, PPP, NetBEUI, DLC, Ethernet, Fast Ethernet, Token Ring, SMTP/POP3/IMAP/LDAP, FTP, Telnet, SNMP, RMON, WINS, DHCP, DNS, Frame relay, ATM, OSPF, BGP, RIP, RIP2, EIGRP

PROFESSIONAL WORK EXPERIENCE:

Confidential, Los Colinas, TX

Azure Network Support Engineer

Responsibilities:

• Assist in representing Microsoft in any forum (i.e. hackathons, conferences, events).
• Have to take ownership of new cases and escalations.
• Provide support to Enterprise customers, partners, and other engineers.
• Scope customer’s issues and support boundaries by collecting the relevant facts.
• Investigate the problem by doing your own research and by involving other teams as needed.
• Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.
• Strong knowledge and understanding of TCP/IP protocols
• Experience and/or understanding of Infrastructure / Network Administration
• Troubleshooting at the expert level within large Network Environments
• Familiar with packet sniffers: Wireshark or Network Monitor/Message Analyzer
• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s
• OSI Layer 3 (TCP UDP SCTP DCCP) and 4 ( IP IPsec ICMP IGMP OSPF RIP)
• Notions of Private, Hybrid and Public Cloud
• Notions of Windows and/or Linux OS
• Notions of Virtualization of SDN technologies
• Collaborate with management and engineering in order to resolve service issues and in order to produce bug fixes, patches, test cases as appropriate.
• Ensure that each support request owned by me is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction.
• Document my technical work and research in a detailed and comprehensive manner.
• As well maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
• I have knowledge of IIS configuration and how HTTP requests are handled by IIS.
• Knowledge and experience with .Net Framework, ASP.NET, VB.NET and Webservers - IIS, HTML and CSS.
• Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
• Working knowledge of Visual Studio and the Azure SDK.
• The ability to troubleshoot complex web application issues in an often ambiguous environment.
• Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
• Knowledge of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal.
• Have great familiarity with Azure services and products as well as in AWS and Google Cloud
• Familiar with code deployment models such as MSDeploy, Git, Github
• Able to work well under pressure and meet commitments
• Ability to communicate with international customers (having cultural awareness is a real plus)
• Automation / Scripting skills using Power Shell or Azure CLI etc.
• Programming skills is C, C++, C#, etc.
• Understanding of IaaS cloud services
• Virtual Switching, Virtual Networks, Load Balancing
• Notions on the following Azure products: Virtual Network, Virtual Network Gateway, Traffic Manager, ExpressRoute, Load Balancer, Application Gateway.

Confidential, Los Colinas, TX

Specialist, IT Service Support

Responsibilities:

• Maintained and administered the VoIP (Voice over IP) system
• Supported the IT Manager and as well as all of the IT Infrastructure related duties
• Maintained and administered the Office 365 (Office Productivity Suite) system; as well as supported MS Office 2007/2010.
• Had to troubleshoot Windows 7/XP, Outlook, MS Office 365 or 2007/2010, Printers (Local & Network), Remote Tools (Dameware)
• Had to manage and resolve issues from beginning to end, and if I didn’t know the answer I would be resourceful in being able to find it.
• Maintained and administered the Web Content and URL filtering system
• Maintained and administered the Wi-Fi system
• Handled OSI layers 2 ( PPP SBTV SLIP), 3 (TCP UDP SCTP DCCP) and 4 ( IP IPsec ICMP IGMP OSPF RIP) issues.
• Performed level 1 and level 2 support for Network Printers and MFP devices
• Performed level 1 and level 2 support for Network devices and connectivity issues
• Provided comprehensive support for Executive staff PCs, personal printers, telephony, software
• Performed initial PC and telephony setup for new hires at HQ
• Assisted with special projects and other duties as assigned

Confidential, TX

Specialist, IT Service Support - Networking

Responsibilities:

• Configured and defined parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, or related networking equipment.
• Documented network support activities.
• Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Identified the causes of networking problems, using diagnostic testing software and equipment.
• Installed and configured wireless networking equipment.
• Answered escalated network and IP related problems as appropriate to ensure the issues are addressed and communicated to all necessary business partners, support vendors, or IT teams
• Maintained technical knowledge base, troubleshoot process flows, and create new documentation
• Serve as subject matter expert, taking ownership of obtaining information / clarification
• Built business relationships by working closely with other IT teams, project managers, and business partners
• Reported and communicate network and IP issues, concerns, or suggestions for improvement to the IT Service Support department management
• Demonstrated a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
• Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
• Modeled the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
• Modeled team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

Confidential, Fort Worth, TX

Network Administrator

Responsibilities:

• Provided management and technical skills necessary to evaluate the company's network capacity and capability and to recommend needed improvements to networking software and infrastructure.
• Designed, specifies, configures, installs, and maintains LAN hardware, system software, software applications, printers, servers, routers, bridges, switches, WAPs, cabling, and internet service providers.
• Researches and recommends new computer/networking technology for implementation at FWTA.
• Establishes and maintains network users, user environment, directories, and security.
• Trains users on software and equipment usage. Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Wrote and modifed technical reports, user guides, and instructional manuals to inform users.
• Developed and communicates standards for use, operations, and security of network, personal computers, and data.
• Installed and tested server based and network software and upgrades.
• Installed new and updated software and hardware; performs computer diagnostics and repair of microcomputer equipment and software.
• Supported the technical services group/help desk.
• Provided emergency on call support on a rotating schedule.
• Participated in FWTA's community activities to promote transit on off duty hours.
• Maintained confidential information.

Confidential, Irving, TX

Night Shift Package Handler

Responsibilities:

• Currently doing nontechnical work for Confidential after hours while searching for full-time perm or challenging IT consulting opportunities in DFW.

Confidential, Denver, CO

Network Deployment Engineer

Responsibilities:

• XP to Windows 7 Deployment Project involved desktop support for failed or stalled XP to Windows 7 SCCM 2007/2012 image installations.
• Identify defined spare parts and keep them in an inventory controlled area
• Rack products into spaces, connect all power cables, connect and label all data and communication cables including fiber, SCSI, SAS, and copper / Ethernet.
• Experience in PowerShell and Batch scripting.
• Wrote SQL queries and developed SCCM and SCOM reports.
• Dress all cables for easy identification and traceability
• Input all devices locations, and cable connections into a defined database
• Built different configurations for Ixia models Ixia 5236.
• Configured and installed the new Forescout Counteract 7.0 Appliance
• Troubleshooting - Daily walkthrough of all devices, identify and report problem devices and provide preventative maintenance
• Worked on an upgrade and deployment of payment systems on all DART busses and trains.
• Responsible for the installation of the functional CP6100 bus validator. Installed the stanchions and cables, mounting the Cradle Bolts, Did this for 600 plus buses.
• Responsible for the installation basic network rack & stack/smart hands type of work at multiple locations for a national healthcare chain.
• Configure and troubleshooting of Network Taps (copper and fiber), (switching, cabling / labeling, patches, etc.) with an overall broad base of technology and operations knowledge. Ixia Net Tool Optimizers and Forescout Counteracts.
• Created and maintained documentation for site-surveys, installations, equipment tracking and setup results.
• Inventory Control, receive duties for all data center/hospital products
• Compare received products to packing slip and report discrepancies, unbox all products, identify and keep all essential parts - Dispose of all non-essential items and power test all incoming products before they are moved to the data center floor
• Apply asset tags, record all received products into a customer defined database (Including Asset tags information, product manufacturer, model, and serial number).

Confidential, Coppell, TX

IT Technician / Global Support Specialist

Responsibilities:

• Monitor network stability and performance to ensure 24x7 operations and resolving service impacts as they occur.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Review, assess and action customer requests and incident tickets.
• Recommend solutions to correct network trouble issues and faults. windows 2003,2008,2012 advanced server administration
• Visual Studio 2005, 2008, 2010
• Active Directory advanced experience
• VMware experience
• Monitor network status and troubleshoot issues related to the network infrastructure, hardware and applications. Create and update trouble tickets as required by standard procedures.
• Pulled reports using MS SQL from our Oracle database
• Help provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Configured PC's for networks and performed break/fix troubleshooting and resolution
• Provided software support for Microsoft Office applications
• Performed hardware, printer, and network installation and support
• Installed and configured Windows Server 2012
• Helped Installed and configured SCCM 2012 on Windows Server 2012
• Helped create hardware independent master image for desktop refresh/domain migration.
• Used Nbtstat to help troubleshoot NetBios name resolution problems
• Assisted in configuring OSD and PXE booting for master image.
• Assisted in configured Windows Updates and software delivery procedures.
• Active Directory troubleshot replication issues, understood auditing impact authentication troubleshooting, password issues. Production Support Daily health check and general maintenance of servers/environment,
• Directory Services incidents/requests Account lockout traces; Add computers to groups; Create users in non-production domains; Create GPOs; Restoring user account via Quest tools, Etc.
• Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan
• Performed disaster recovery tests to ensure system availability and functionality
• Supported team effort in addressing Oracle and Windows server issues
• Assisted in streamlining processes to reduce and make daily workload more efficient
• Responded to client needs by evaluating requests via telephone and email shift.
• Consulted and provided direct support with clients using a wide variety of applications
• Cabled and configuring network and console link to firewalls, switches and routers
• Installed, configuring and maintaining Ethernet switches, PDU’s and other rack infrastructure in lab
• Calculating power and cooling requirements for new equipment installations.
• Worked closely with test, development and requirements team members to analyze, investigate and resolve Help Desk tickets
• Participated in testing/implementation of new code releases at external client sites.
• Server builds, patching, Manage/update team SharePoint site, Manage requests for test domain
• Assist with audit requests/reporting, Follow incident and change management processes
• Worked with VPN equipment and Juniper firewalls.
• Used Nmap, Nslook up, Wireshark to trouble shoot networks and look into Firewall issues.
• Used Hping to test our firewall rules and port scanning.
• Used netcat, and netstat to view network interfaces and view routing tables.
• Use PowerShell when needed to trouble shoot an issue that I was not able to retrieve the event logs.