PROFFESIONAL SUMMARY:

• Over 6 Years of experience in IT industry comprising of Development and Software Integration. Extensive experience includes Change/Incident Management, 4 years of experience on Atlassian Products (Jira, Confluence, Bitbucket, Bamboo,Slack).
• I possess Atlassian configuration expertise in JIRA Software, JIRA Service Desk, JIRA Core, Confluence, Stride, BitBucket and Crowd. I have configured JIRA Cloud, Server and Datacenter environments for organizations of users while integrating third party tools such as Atlassian Marketplace add - ons, Slack, Script Runner, Scripting Suit, Zephyr for Jira, Automation for Jira and others.
• Being Atlassian expertise and having an in-depth understanding of Agile software development processes (Scrum, Kanban), enables me to tailor JIRA and other Atlassian tools to technical and non-technical teams to meet project needs.
• Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving a wide variety of build-related issues for different products and versions. Strong knowledge on system administration, configuration and customization of Atlassian tools.
• Experience on upgrading Atlassian products like confluence, JIRA, Bitbucket. Research, install, and maintain new and existing add-ons (plug-ins).
• Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.
• Hands-on experience using JIRA REST APIs for integration with ServiceNow, Jenkins. Create various dashboards and used various gadgets on the dashboard to get project metrics and reports based on the team needs by utilizing the Rest API .

PERSONALITY TRAITS:

• Enthusiasm and joy for work.
• Commitment to work.
• Identifying opportunities for advancement.
• Sense of responsibilities.
• Self-motivated person.
• Time management and managing deadlines.

COMPETENCIES AND SKILLS:

• Jira Core
• JIRA Software
• Confluence
• GitHub
• Fisheye
• Bitbucket
• Bamboo
• EazyBI
• Slack
• Environment Management
• Managed environments DEV, QA, UAT and PROD for various releases and designed instance strategies.
• Process Knowledge of Agile Process and enforcer of best practices. Worked in implementing new processes and Continuous improvement.

TECHNICAL SKILLS:

Languages: C, C++, SQL

Operating systems: Windows, Linux, DOS, Windows NT & Windows 2000

Design Software’s: MATLAB, AutoCAD, Multisim, LabVIEW, SMP Cache Simulator.

Methodologies: SDLC, Agile, scrum, Kanban, Waterfall.

Servers: Biztalk Server 2004,2006,2016

Management Tools: JIRA(Admin), HPQC, Bugzilla.

Software’s: MS Visual studio, Adobe Photoshop, MS Office, IBM DataStage.

PROFESSIONAL EXPERIENCE:

Confidential, PA

Atlassian/JIRA Administrator

Responsibilities:

• Experience as System Administrator, Atlassian Administrator, project teams that involved different development teams and multiple simultaneous software releases.
• Created and built different types of dashboards depending on the team/user requirement, have a good understanding of all types of gadgets which can be used to customize Jira dashboard.
• Created custom dashboards, advance filters JQL and formula based field.
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA.
• Worked on generating different types of reports in Jira like Agile reports, EazyBI reports etc. Also, have worked on creating customized reports depending on resource allocation or time tracking reports.
• Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users, etc.
• Integrated Jira with other Atlassian tools like Confluence, Bit bucket, Jenkins and Git.
• Helped in performance tuning of Jira datacenter by recommending & applying best practices and cleaning up Jira instances.
• Have performed major activities like Migration of Jira/Confluence application from Cloud to Server, Upgraded Jira to better enterprise versions.
• Created different kind of documentation on confluence for migration, upgrade and other important activities with pre, post checks details.
• Configured, created and modified existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement in Atlassian Tools environment.
• Created Automation rules to automate processes and workflow. Providing solutions and resolving them based on SLA.
• Researched and installed best applicable third-party add-ons given a set of requirements out of scope for out-of-the box functionality.
• Performed complete Audit of existing tools to monitor health of instance and all instance issue types.
• Created users on Active Directory, synched the users on Jira and assigned groups and spaces
• Setup different spaces in confluence for various projects and configured proper space permissions, page restrictions and used macros to customize the pages and documents.
• Worked with third-party Atlassian add-ons and escalating issues with support.
• Created Custom Dashboards for reporting metrics and Analytics via JQL Filters and Gadgets

Environment: Confluence, Jira, Slack, Bamboo, GitHub, Fisheye etc

Confidential, New Jersey

Jira Administrator /developer

Responsibilities:

• Performed support and migration for JIRA versions 7.2.4 to 7.9.2 and Confluence migration from 6.0.7 to 6.9.0.
• Installed Jira (Various versions from 5.X) on Linux
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities.
• Provided ongoing support and configuration for JIRA project, workflows, Screens, fields, permissions, and other Admin tasks.
• Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, and Notification Schemes.
• Build custom JIRA dashboards with time tracking gadgets in real-time.
• Added Workflow functionality, scripted Validators, Conditions and Post-Functions.
• Created System Services for Automatic Backups.
• Worked on Add on such as Tempo, Service desk, Portfolio, JSU, Automation for JIRA, X-Rays, Script Runners.

Environment: JIRA, Jenkins, ServiceNow, Bitbucket Server, Atlassian Suite tools.

Confidential

Jira Admin

Responsibilities:

• Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
• Managed Users on AD and Assigned Amazon workspaces to users as and when required
• Recently, updated Cipher on Jira server for the weak server connection bug on google chrome
• Widely used structure add-on across the project to automate and collaborate data and to hierarchically organize the issues for project planning.
• Troubleshoot any JIRA issues for users.
• Pulled reports and charts using eazyBI add-on
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
• Migrated Jira across environments and worked on Jira database dumps. Worked on Jira Cloud as part of evaluation
• Worked on generating reports for senior management on Jira.
• Created custom dashboards, advance filters and formulabased fields.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
• Involved in preparing technical design preparation.
• Involved in review of specifications and estimating the effort for various activities involved in the development cycle.
• Involved in coding, reviews, unit testing, system testing and integration testing.

Confidential

Responsibilities:

• Involved in preparing technical design preparation.
• Involved in review of specifications and estimating the effort for various activities involved in the development cycle.
• Involved in coding, reviews, unit testing, system testing and integration testing.