SUMMARY

• Software professional with over 18 years of experience as Windows Server Administrator with extensive experience on Office 365 /Exchange /Active Directory / Storage /SCCM 2012/ AWS/ VMWare/ XenApp, BitTiten, Quest Exchange Migration Wizard 8.14.
• Expertise in MS Exchange 2010, Office 365, VMWare, Citrix XenApp 6.5 Administration, Active Directory, EMC SAN Administration, PlateSpin Migrate, BES 5.1 (Blackberry Enterprise Server), VERITAS NetBackup Backup Administration, MacAfee EPO 4.0, VMWare, SurfControl, WSUS, SCCM Orchestrator.
• Experience in designing, configuring, implementing, integrating and supporting Citrix products and virtualization (VMware, Microsoft and Citrix) and other technologies, including Active Directory, Exchange Server, Windows servers/clusters and High Availability and Mission - critical servers.
• Lead the technical team in IT infrastructure management, including system/network, disaster recovery and business continuation, system administration, and technical support in 24x7 environments. Crafted and executed strategies to enhance IT systems and services.
• Involved in direct architecture design, development, and implementation for office 365 migration.
• Prepared project plans complete with scope, milestones, and deliverables in many critical projects.
• Analyzed business requirements and defined technical project specifications
• Lead engineer responsible for new product testing of the AD and exchange server product.
• Expertise in the design, installation, and configuration of XenApp and VMWare.
• Rich work experience in supporting customers ensuring customer delight and satisfaction.
• Performed many administration tasks according to standards to obtain an optimal solution and was an active member in Client/User meetings.
• Attitude towards learning and exploring new things made me to learn and implement various tasks in the Datacenter environment
• Dedicated, valuable, trustworthy, reliable, enthusiastic self-motivated team professional possessing strong analytical, technical, and communication skills
• Multi-cultured team player with complete flexibility to work independently as well as in a team and have quick grasping capabilities to work with the newly emerging technologies
• Primary contact person for any issues related to technical problem management

TECHNICAL SKILLS

Cloud Services: Microsoft Office 365, Microsoft Azure, AWS

Operating System: Microsoft Windows from NT to Windows Server 2016.

Office: Office (all version), InfoPath

Deployment: Windows Deployment Service and Microsoft Deployment Toolkit - Unattended Windows Server and Windows Client installation - System Center Configuration Manager 2007/2016 Current Branch

Messaging / Groupware: Exchange (all version) - Microsoft Lync Server - Microsoft Skype for Business, Blackberry Enterprise server 5.1.

Virtualization: - VMWare ESX 5.5,6.0,6.5, Cisco UCS, XenApp 6.5 /Citrix Metaframe 4.0

Security: Active Directory / GPO - ISA Server 2006 - Mcafee Antivirus Corporate - Mail sweeper- Trend Micro ScanMail - Microsoft ForeFront (Client, for Exchange, for SharePoint, Threat Management Gateway, Unified Access Gateway, Identity Management)

Migration Tools: ADMT - Quest/Dell Migration Manager for Exchange (MME)

Monitoring: Solar Winds, Whats up Gold, Microsoft Operation Management - Windows Management Instrumentation (WMI) - Microsoft Operation Management Suite

Ticketing Tools: BMC Remedy, Helpstar, CA Servicedesk

Network: TCP/IP, DNS, DHCP, Infoblox

Various: - Wise Package Studio (MSI Package), DELL OMSA, DELL DRAC, MBSA

PROFESSIONAL EXPERIENCE

Confidential, Las Vegas, NV

IT Architecture Sr Engineer

Responsibilities:

• Build / Automate AWS EC instance process using PowerShell with single-user mode and startup scripts.
• Add/ Extend disks for EC instances.
• Build AMI templates based for business requirement.
• Attach and build VPC’s based on requirement.
• Microsoft Office 365 Deployment - DirSync (Single - Multi Domain) - Microsoft PowerShell Scripting and Process Automation - ADFS SSO, ADFS in Azure - Exchange Hybrid and Mailbox Migration (Exchange 2010) .
• Tenant to Tenant migration using Bitten.
• Managing Exchange 2010 in a large, on-premise, clustered enterprise environment
• Active directory and exchange 2010 migration using Quest Migration manager for Exchange 8.14.
• Develop and report out on usage statistics and drive managed service provider's monitoring of the messaging and email environment.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Handling post migrated issues like permissions and password issues for the users.
• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
• Implemented Directory Synchronization for migration.
• Resolved tenancy technical issues and monitored Office 365 systems
• Define multi-year messaging and email roadmap, including release schedule and improvement initiatives
• Creating, changing, and deleting user accounts per request;
• Managing Mailbox databases/ Backups/ Repair/ Recovery.
• Migrated Active directory DNS to Infoblox.
• Manage DNS and DHCP using Infoblox .
• Migrated Windows DHCP and AD DNS to Infoblox.
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
• Audit any GPO / Group or OU level changes using Quest Change Auditor.
• Provide afterhours support for critical escalations.
• Extensive experience with: Microsoft Active Directory services i.e. forest and domain design, policies, trusts, replication, and topology.
• Providing Tier III and other support per request from various constituencies and investigating root cause.
• Automating the regular tasks using Orchestrator / PowerShell scripting.
• Respond, analyze and resolve to SEV1, SEV2, SEV3 calls. Investigate, debug and solve windows Operating System or other Systems Software problems.
• VMWare Infrastructure Administration and management.
• Adhere to the Change Management process

Environment: AWS, Exchange 2010/2016, Office 365, Active Directory 2012, Infoblox, Quest Change Auditor, DNS, DHCP, Blackberry Enterprise Server, VMWare 5.5 & 6.5

Confidential

System Administrator

Responsibilities:

• Provide support infrastructure for Virtual Infrastructure.
• Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V and Troubleshooting.
• Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.
• Worked on Storage Migration project for 369 hosts and 2000 VM’s.
• Planning, configuration, maintenance and administration of Windows Server Systems.
• Performing Snapshots, Cloning, Migration VM ware convertor, Virtual Infrastructure client.
• Managing The VM infrastructure ( VMotion, DRS, HA, Virtual Center Server, VM Converter).
• Involve in design and implementation of P2V V2V and p2P server migrations using Platespin.
• Performed PPME migration for physical servers.
• Performed SVMotion for Windows and Linux VM’s, SQL Clusters.
• Worked on storage migration for different versions of VMWare 4.0, 4.1, 5.1 and 5.5.

Environment: Hardware: DELL Power Edge servers, HP Proliant Servers, Cisco UCS, Exchange2010, Office 365, Server 2008 R2/ 2008/2003,VMware.

Confidential, Philadelphia, PA

Windows / VMWare Architect

Responsibilities:

• Provided infrastructure support for Theorem’s clinical research.
• Windows 2003 to Windows 2012 R2 Active Directory Infrastructure Implementation / Migration.
• Designed, implemented, and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware.
• Wrote the Company Standard Server Build Document for all Windows 2012 R2 Servers.
• Wrote the Company Standard QA Process Document for all new Windows 2012 R2 Servers.
• Migrated Exchange 2003 users to Office 365 using AD Federation.
• Designed and documented the migration requirement and process for Office 365.
• Migrated applications from Citrix Metaframe 4.0 to Xenapp 6.5.
• Supported Windows Infra (Exchange/ WSUS/ VERITAS Net backup/ Citrix/ VMware/ File Servers) for Theorem’s clinical research.
• Administered Blackberry Enterprise server 5.0.3.
• Monitored the entire network and all the servers with Whats-up Gold and SolarWinds.
• Worked as a next level escalation contact for Helpdesk team and Team lead for L1 & L2 Team.
• Handled any issues reported by users on Citrix /Outlook /Exchange and resolves them.
• Handled requests pertaining to LUN creation /expanding drive space on EMC San CX500 / CX4 -120 & VNX5400.
• Implemented DR site for Exchange 2003 cluster.
• Administered VM Ware servers.
• Patched all the Windows servers using WSUS.
• Administered XenApp 6.5, 5.5 and 4.0 farm.
• Published new apps in Citrix farm and provided the users with access to the apps.
• Resolved issues escalated by Tier 1 & Tier 2 team through Helpstar ticketing system.
• Followed change management process using Jira.
• Designed and migrated from Exchange 2003 to Office 365.
• Designed and implemented SCCM 2010 R2.
• Designed and migrated from Windows 2003 Active Directory to Windows 2012 AD.
• Designed and migrated Infra from Citrix metaframe 4.0 to XenApp 6.5 and 5.5.
• Built DR site for Exchange 2003 standalone cluster and Active Directory.
• Administered Office 365 /Xenapp /SCCM /Windows Infra.
• Responsible for maintaining windows infra.
• Ensured 99% servers uptime.
• Trained the L1/ L2 resources.
• Monitored Windows Infra and incident management.
• Documented all new configurations and implementations.

Environment: Hardware: DELL Power Edge servers, HP Proliant Servers, Cisco UCS,Storage, EMC SAN.Office 365, Server 2008 R2/ 2008/2003, Citrix XenApp, Metaframe, VMware vSphere, UCS, BES, Office 365 /Exchange 2010 /Exchange 2003, SCCM 2012, SAN storage CX 500 / CX4 -120, Xenapp 6.5 /Citrix Metaframe 4.0, VMWare ESX 3.5, Blackberry Enterprise server 5.0.3, WhatsUp Gold, Veritas Netbackup 6.0/ Comvault, WSUS & Shavlik, Helpstar, Jira.

Confidential

I.T. Analyst

Responsibilities:

• Worked on tickets generated by MOM and SCOM servers for the monitored group of servers.
• Working as Shared infrastructure Engineer for Microsoft operations Centre.
• Responsible for identifying and resolving issues based on severity within SLA.
• Managed escalations for the tickets and closed them with root cause analysis.
• Administrating multiple VMware and Hyper V Environments using VMware VCenter and SCVMM resp.
• Build, configure and deploy VMs and templates. Performed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) migration of different Windows OS from VMware, Hyper-V and legacy hardware.

Environment: Hyper-V, SCOM, SCCM