I.T analyst Resume

TECHNICAL SKILLS

Databases: Progress OpenEdge databases 9.1 & above

Languages: Sql, Basics of C++, JAVA

Operating systems: Linux(Centos), Windows XP/7/8, UNIX

PROFESSIONAL EXPERIENCE

Confidential

I.T analyst

Responsibilities:

Administration of Progress/OpenEdge 9.1,10.xx and 11.xx databases.
Trouble shooting and identifying root cause for fixing the production problems.
Installation and upgradation of Progress OpenEdge.
Performance analysis to improve the performance of the database.
Handling QAD applications (SE and EE) and progress database related issues and interaction with client.
Installing, upgrading, configuration and troubleshooting of add on products like QAD Alerts, MSWPSW, EAM, QXtend.
To configure and troubleshoot QAD Interoperability - QXtend Inbound and Outbound.
Working on Linux Red Hat OS on daily basis, resolving file system issues, zombie PID, Load related issues, File system.
Installation of Enterprise Financial patches and .NETUI Cumulative patches.
Installation of OpenEdge database service pack, patches and hot fix.
Automating the tasks by creating the batches for QAD application programs.
Working on non-critical as well as system down issues for cloud customers.
Day to Day activities to carry out database refresh and perform online / offline backup for cloud customers.
Worked on Icinga monitoring tool to monitor the cloud customer databases & application services.
Monitoring customer systems through the web interface and taking necessary preventive/corrective actions for avoiding the system down situations.
Creating knowledgebase articles for issues reported with the resolution or fix provided.
Working closely with other teams across QAD (including QAD R&D) for installation, configuration and troubleshooting of various products.
Worked on YAB based cloud customer environments to perform day to day activities.
Performing upgrades and add on product installation on YAB based environments.
Enabled Enhanced controls on SE EE and YAB managed environments.

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