IT Unified Communications Engineer Resume

SUMMARY

Cisco Jabber, Contact Center, Cisco VCS, Cisco TelePresence Management Suite
Cisco (Tandberg), LifeSize, Polycom, Radvision and other video conference systems
Skype for Business
TCP/IP, VoIP, 802.11, H.264, H.323, H.460 and many other codecs and standards
Access, Excel, PowerPoint, Visio and Word

PROFESSIONAL EXPERIENCE

Confidential

IT Unified Communications Engineer

Responsibilities:

Responsible for managing daily operations for Cisco Unified Communications including handling moves, adds, changes and delete telephony requests; as well as managing new telephone deployments.
The deployment was successful without any problems.
Additional responsibilities include handling various tier 2 and tier 3 level requests.

Confidential

IT Unified Communications Engineer

Responsibilities:

Responsible for the engineering and administration of all activities pertinent to an enterprise class Cisco Unified Communications Manager (CUCM), Call Manager, 11.5.1., VoIP telephony and Unity Connection 11.5. voice mail system environment. Duties include: troubleshooting and resolving problems, including handling outage situations, failed calls, SIP gateway issues and other problems of a highly visible nature.

Confidential

IT Unified Communications Engineer

Responsibilities:

Responsible for the engineering and administration of all activities pertinent to an enterprise class Cisco Unified Communications Manager (CUCM), Call Manager, 9.2., VoIP telephony and Unity Connection 9 voice mail system environment. Duties include: troubleshooting and resolving problems, including handling outage situations, failed calls, SIP gateway issues and other problems of a highly visible nature.
Also manage maintenance requests for telephone additions, moves, changes, deletes, and hunt groups in Call Manager and Unity voice mail for 100,000 users in over 100 locations. Model phones include: Cisco 7937, 7945, 8841, 8861 and IP Communicator.
Manages operations for a large Call Manager based VoIP phone system including: adding new sites, partitions, calling search spaces, device pools, upgrading phone software, managing VG224 analog gateways and troubleshooting physical phones.
Engineered, project managed and facilitated installation of 600+ Cisco IP phones at a large facility. Responsibilities included conducting a site survey of the current telephone system and recommending various improvements.