Client Technology Analyst Resume

SUMMARY

Technology professional with extensive experience implementing technological solutions and recommending hardware and software solutions. Skilled at assisting local end users and technical staff to troubleshoot a variety of network problems and technological issues.

TECHNICAL SKILLS

Lenovo laptops and desktops (all models)
Wireless hardware, internal and external (PCI and USB)
Ethernet hardware patch panels, and configuring printers on network
HP, Ricoh, and Canon network printers and local multi - function devices
Implement various tailored custom settings to production environment PCs
Create custom software packages for various customers utilizing FrontRange DSM suite
Create and configure custom Microsoft Windows images and settings
Microsoft Software and Applications include:
Windows 7, 8.1 and 10 Enterprise and Pro
Microsoft Visio, OneNote and Office 2007, 2010, 2016
Microsoft Windows automated installation kit
Microsoft Internet Explorer 9, 10, 11 and Edge
Microsoft Bit Locker Drive Encryption
Microsoft Active Directory tools
Group Policy Management
FrontRange Heat ticketing system and eDiscovery client auditing
Symphony Service now ticketing system
FrontRange DSM (desktop automation and management)
IBM BigFix patch management, fixlets and task
PC Anywhere, MS remote desktop and DameWare NT remote applications
Symantic Ghost
Cisco VPN client and Citrix SSL VPN client
Citrix Receiver
Epic Hyperspace
Symantec PGP Encryption
VM Workstation 12 Pro

PROFESSIONAL EXPERIENCE

Confidential

Client Technology Analyst

Responsibilities:

Created and maintained software deployment packages.
Provided custom reports, monitored reports and dashboards, and performed troubleshooting as needed to ensure compliance with aforementioned solutions.
Served as a project resource and assisted with endpoint management related projects.
Assisted with developing, maintaining, and documenting policies, procedures, end user training materials, and support documentation in regards to endpoint management solutions.
Assisted with designing, testing, and implementing other endpoint management solutions as needed to achieve organizational strategic goals.
Implemented changes to endpoint management solutions following a controlled and traceable path, in compliance with BSHSI policies and procedures.
Provided top level support and trained local system end user computing support staff on tools, processes, and standards.

Client Technology Analyst

Confidential

Responsibilities:

Lead resource for the workstation client technology lifecycle and environments, by assisting in the research development and deployment of solutions to the technical challenges of the workstation management suit (FrontRange DSM and IBM BigFix).
Assisted in the administration and maintenance of asset management, license management, patch management, ADS groups, accounts and group policy changes.
Provided incident management and request fulfillment for the DSM and IBM BigFix workstation management tool in accordance with service level agreements.
Implemented changes to workstation environment and applications, following a controlled and traceable path, in compliance with Enterprise management policies and procedures.
Delivered training for the administration of Charity workstation client technology lifecycle and environments (IBM BigFix).

Lead PC Technician

Confidential

Responsibilities:

Uncrated and assembled Med Admin carts and wall mounts as it relates to IS electronics and cables: laptops, desktops, valance batteries, USB hubs, tethered/un-tethered handheld scanners.
Assisted in the development of detailed workstation specifications and developed custom operating system images based on departmental client requirements and adherence to Information Services standards.
Corresponded with vendors to create custom configurations throughout medical facilities.
Provided follow-up to customers as necessary to resolve any customer dissatisfaction with deployed equipment or software.
Supported deployment of all workstations, laptops, printers, modems and peripheral devices.
Performed workstation configuration and software application installation, including e-mail client configuration.

Confidential

Technician

Set up hardware and installed software applications at client site, including Symantec Ghost 7.5.