Desktop Engineer Resume

SUMMARY

Desktop/SCCM Engineer with over 5 years of experience in desktop configuration management, SCCM deployments, Application Packaging, Windows Security Patches and troubleshooting Hardware and Software issues. Exhibits excellent organizational and problem - solving skills. Works well in team environments and displays strong work ethic.

TECHNICAL SKILLS

Packaging: Install Shield, Admin Studio, App V, Wise Package Studio, Orca, MDT, SSRS.

Deployment: Active Directory, Group Policy, SMS Installer, SCCM 2012/2016.

Imaging: VMware Workstation, MS Virtual PC, Microsoft Hyper-V.

Operating Systems: Windows 10, Windows 7, Windows 8, Windows 2012/2016 server, Mac

Scripting: VBScript, Batch Script, Win Batch, Wise Script and PowerShell Script, PSADT.

Virtualization: Citrix XenApp, VDI, App-V.

Troubleshooting: Process Monitor, System Monitor, VPN, GPO, Event Viewer, LANDesk, Bomgar.

PROFESSIONAL EXPERIENCE

Desktop Engineer

Confidential

Responsibilities:

Expertise in installing, configuring and troubleshooting Windows workstations.
Used Digital Guardian tool for Data Loss Prevention (DLP) to perform reporting and analysis on incidents and events within the data protection environment.
Provided incident and policy analysis for existing controls and helped with drive expansion for greater data visibility and loss prevention technologies in the information security environment.
Generated SCCM reports for different analysis that will help the troubleshooting purposes.
Worked with Asset management team in upgrading machines and to find the machines which were not connected to the network for long time.
Basic knowledge on networking technologies TCP/IP, DNS, DHCP and LAN/WAN network administration.
Worked closely with IT security team in Data Security analysis and enhancements with specific applications.

SCCM Engineer

Confidential

Responsibilities:

Gathered requirements, package, test and deploy software packages to workstations as requested.
Automation and scripting using PowerShell App Deployment Toolkit.
Experience working on Windows 7 to Windows 10 migration projects.
Worked with developers, application owners and subject matter experts to ensure successful automated installation of software.
Documented the Request and Release process, Packaging Process, Testing, Certification and Distribution Process.
Involved in resolving and troubleshooting SCCM deployment issues.
Used VMWare workstation software for having clean base OS for packaging and testing.
Managed Active Directory using Hyena for removing machines and users from various groups.
Basic knowledge on SQL queries, reporting, managing and maintaining servers and storages.
Worked on OSD Task sequences, dependency and detection methods.
Involved in Windows 10 upgrade production project for about 6100 workstations.
Lead role in testing and deploying security patches for windows workstations and servers.