Lead Salesforce Administrator Resume

OBJECTIVE

A position utilizing my skill set in CRM design, implementation, and management, including analytics development, business analysis, coding and end user support.

SUMMARY

Salesforce Certified, Oracle CRM On Demand Trained: Proficient in CRM design, implementation, integration, training, maintenance, and analytics.
Project Planning: Seasoned in requirements gathering and planning of CRM projects and third - party app integrations spanning global user bases.
CRM User Support: provides guidance and training sessions for a range of functional groups, including sales, marketing, support, and supply chains.
Apex, SQL, C++, Javascript, HTML, VBA, UNIX
Salesforce, MS Office, Informatica, Marketo, Atlassian, Jira, Demand Tools, Eclipse, DocuSign, Drawloop, Financial Force, Zuora, Intacct, Vidyard, Salesloft, Talkdesk, BigQuery, LeanData

PROFESSIONAL EXPERIENCE

Confidential

Lead Salesforce Administrator

Responsibilities:

Worked with Sales and Growth Development teams to implement real-time Lead creation/updates in Salesforce, based on data passed through integrated webforms from our brand site.
Integrated and co-admined the below systems with Confidential 's Salesforce, across multiple departments: Marketo, Zuora, Vidyard, Salesloft, LeanData, Talkdesk.
Performed sweeping Account and Lead data deduping and cleanup in Salesforce using a predetermined set of data standards. Refreshed our full Sandbox and all satellite test environments once cleanup completed.
Designed/implemented a quarterly CSM Growth Tracker automation object using Apex/Process Builder. Trained managers on use.
Built and updated various departmental reports and dashboards, users, page layouts, workflows, and processes within Salesforce.

Confidential

Salesforce Consultant

Responsibilities:

Developed and implemented full corporate franchise business model for sales teams, including data model/schema, definitions, page layouts, fields, hierarchy and profiles, analytics, forecasting, triggers/workflows, instructional design documents, and testing scenarios.

Confidential

Salesforce Lead Administrator

Responsibilities:

Closed code gaps and user interface loopholes causing a “global totals” section on Account page layouts to incorrectly calculate values.
Used Process Builder/Apex to implement Salesforce functionality allowing multiple Accounts to associate to, and be updated from, a single Opportunity. Trained users.
Designed and led the merging of an acquired company’s existing Salesforce environment into our own, across all departments.
Fixed several Support Cloud bugs, including faulty custom app-integration buttons, customer email spam loops, and call center integration time-outs.