TECHNICAL SKILLS

• ITILv3 - F, Certified SCRUM Master, CCENT Certified, PMP Certified, Security+, Interim TS/SCI
• Microsoft Azure Cloud, Akamai DNS, Cisco OpenDNS, Iron Mountain, Hosting & Colocation, Disaster Recovery/Business Continuity, Data Backup
• Internet-DNS, SMTP, FTP, BGP, EIGRP, SIP, SCCP, MPLS, HDLC,HTTP,
• Windows 10 AD 2000-2016, VMware ESXi 6X, Nutanix, Linux
• Windows Office, Terminal Services, VCenter, CITRIX, VPN, RSA, DUO, Networker, Sourcefire, Microsoft OfficePro, BMS, MS-SCOM, Solarwinds, Visio, NessusD, Websense, NexThink, MS-SCCM, ServiceNow, Footprints

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Troubleshoot hardware and software IT issues for local and remote users and resolving Desktop, Laptop, Server, and Video Conference problems.
• Provide IT solutions for various user requests.
• Provide onsite Windows Server administration on VMware Dell platforms.
• Ensure systems and workstations are at current security patch levels.
• Interim Top Secret Clearance
• Dell Certified Laptop, Desktop, and Server Repair Technician

Confidential

Project Manager

Responsibilities:

• Manage day-to-day enterprise infrastructure and operations of the Networking, Systems, Audio/Video, and Telecom teams. Led IT infrastructure program through casting compelling vision and conducting strategic planning.
• Responsible for all major IT Infrastructure projects, buildouts, consolidations, expansion projects, etc.
• Establish process and procedures to improve efficiency and effectiveness of IT teams.
• Oversee IT Budget for 15 sub-departments within IT.
• Provide hands-on support to local and remote teams to meet project deliverables, timelines, and tasks.
• Oversee backup solutions to meet compliance requirements
• Interface and negotiate with vendors and service providers to obtain contracted services and meet SLA’s.
• Collaborated with outside parties, including designers, contractors, carriers, and vendors to meet deliverables and provide exceptional IT solutions for expansion projects. Oversee infrastructure maintenance and support contracts.
• Maintain compliance with complex technical regulations and designed policies and procedures that ensured a productive team and secure operating infrastructure.
• Manage, implement, and direct infrastructure security initiatives pertaining to corporate network access.
• Conduct and mitigate vulnerability and penetration tests with third party providers as well as in house tools.
• Lead efforts to identify and resolve security risks based on third party security assessments (Microsoft, Cisco).
• Implemented Cisco ISE (NAC) Network Access Control and Intrusion protection.
• Collaborated with business units to implement corporate IT Business Continuity and Disaster Recovery procedures and establish obtainable RPOs and RTOs per application. Mitigate risks and document DR scenarios.
• Conducted key leadership responsibilities for team of technology staff and consultants including hiring, mentoring, and providing productive feedback.
• Implementation and integration of the cost-effective and highly-scalable compute and storage infrastructure based on the virtualization and cloud technologies
• Ensure reliability of Microsoft AD infrastructure and associates services; NAS, Backup, Security, SFTP, AD administration.
• Encourage team members to build technical skills by providing interaction with new products and vendor communication.
• Conduct security audits for networking, systems, and infrastructure using proprietary and contracted services.