Network Engineer Resume
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SUMMARY
- Proactive, disciplined, and organized IT professional with 20 years of experience in system and network engineering. Quick learner with a solid history of consistently delivering high quality, professional work and responding quickly to problems. Background in telecommunications and software development.
PROFESSIONAL EXPERIENCE
Confidential
Network Engineer
Responsibilities:
- Understood the business and gathered valid user requirements from various business partners.
- Designed, built, implemented and maintained ICM call routing solutions from user requirements and provided appropriate documentation.
- Participated in implementation support through the analysis, design, development and testing of ICM call flows and applications
Confidential
Senior Systems Engineer
Responsibilities:
- WebView reporting / custom reporting using InfoMaker.
- ICM integration with Call Manager.
- Translation routing.
- Working knowledge of TCP/IP networking.
- Familiar with Cisco Enterprise IPCC scripting and call routing.
- Participated in strategic and tactical planning for MCS - Cisco implementations.
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