OBJECTIVE
- To be associated with a progressive organisation that provides opportunity to contribute towards the growth of the organization and also to apply my knowledge and skill in accordance with the latest technologies. I have over 3 years of work experience as ServiceNow Developer/Administrator and 6+ years’ experience in the IT industry
PROFESSIONAL EXPERIENCE
Confidential
SERVICENOW ADMINISTRATOR & DEVELOPER
Responsibilities:
- Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
- Provides analysis of problems while working toward solutions to technical issues
- Complete development, configuration and workflow administration to support business processes in the platform
- Actively manages the life - cycle of the platform
- Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
- Use SCRUM/Agile development methodologies
- Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
SERVICENOW ADMINISTRATOR / DEVELOPER
Confidential
Responsibilities:
- Works directly with IT Management to align ServiceNow with IT organization strategy
- Establish and follow governance to allow for cohesive development from multiple organizations and teams
- Works closely with application administrator to understand impact of work
- Provides training and may lead the work of others
- Configuration/Customization of the ServiceNow system including workflows
- Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
- Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow
SERVICENOW ADMINISTRATOR
Confidential
Responsibilities:
- Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
- Provide configuration update support and functionality checking within the development cycle of ServiceNow
- Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
- Work with development team to migrate updates into the production environment
- Developing, testing, deploying, and updating workflows and approval flows and rules
- Develop systems integrations and process automation - fully utilizing the platform’s workflow capabilities
- Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
- Crea te, u pda te, a nd ma in t a in S er v iceN ow Conf igur a tion I te ms
