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Servicenow Administrator & Developer Resume

OBJECTIVE

  • To be associated with a progressive organisation that provides opportunity to contribute towards the growth of the organization and also to apply my knowledge and skill in accordance with the latest technologies. I have over 3 years of work experience as ServiceNow Developer/Administrator and 6+ years’ experience in the IT industry

PROFESSIONAL EXPERIENCE

Confidential

SERVICENOW ADMINISTRATOR & DEVELOPER

Responsibilities:

  • Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
  • Provides analysis of problems while working toward solutions to technical issues
  • Complete development, configuration and workflow administration to support business processes in the platform
  • Actively manages the life - cycle of the platform
  • Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
  • Use SCRUM/Agile development methodologies
  • Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support

SERVICENOW ADMINISTRATOR / DEVELOPER

Confidential

Responsibilities:

  • Works directly with IT Management to align ServiceNow with IT organization strategy
  • Establish and follow governance to allow for cohesive development from multiple organizations and teams
  • Works closely with application administrator to understand impact of work
  • Provides training and may lead the work of others
  • Configuration/Customization of the ServiceNow system including workflows
  • Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
  • Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow

SERVICENOW ADMINISTRATOR

Confidential

Responsibilities:

  • Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
  • Provide configuration update support and functionality checking within the development cycle of ServiceNow
  • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
  • Work with development team to migrate updates into the production environment
  • Developing, testing, deploying, and updating workflows and approval flows and rules
  • Develop systems integrations and process automation - fully utilizing the platform’s workflow capabilities
  • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
  • Crea te, u pda te, a nd ma in t a in S er v iceN ow Conf igur a tion I te ms

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