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Sr. Engineering Specialist Resume

SUMMARY

  • Technical Support Engineer committed to testing, diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot and assist customer with problem isolation and resolution.

PROFESSIONAL EXPERIENCE

Sr. Engineering Specialist

Confidential

Responsibilities:

  • Addressed HW issues and ordered new HW replacement with HP, EMC
  • Resolved lab access issues, monitored lab utilization and CBIS system resource usage to make sure lab is operational
  • Worked with engineers to develop the health check script in each VNF and collect the health check logs in RDP server
  • Admin users and create zones, projects in CBIS for VNF installation; Collected the VNF network requirement and worked with network planning team to get the DNP for each VNFs and create vLAN in switch/router/CBIS to make the system ready for the VNF installation
  • Worked with different teams to setup the hardware for the vIMS Lab extension project from one chassis with EMC disk to a second with HP disks. Built 2 CBISs and worked with CSCF team to build CFX VNF, drove cloud computes scale outs project with support team & R&D team
  • Learning CBIS, CBAM, CBND; achieved Certificate of Confidential SI Telco Cloud Infrastructure Solution Engineer L3 and the Certificate of Confidential VNF Onboarding Certified Solution Engineer L3
  • Experience with Heat Orchestration Templates, YAML, OpenStack networking Neutron, OVS, VLAN/VXLAN and OpenStack Horizon, Nova, Glance, Ceph, Cinder, Swift, Heat, Zabbix, Vitrage

Sr. Engineering Specialist

Confidential

Responsibilities:

  • Worked on NTC case handling and on - call duty for E911, LBS, BPT product
  • Collect the new requirements from the customer and worked with Confidential sales team to get the new feature of the BPT product
  • Worked on the performance, feature and regression testing for almost all releases (one release each year) of the BPT product. Opened Jira cases and followed up with R&D to fix all software bugs and support the customer to get the acceptance testing done
  • Supported both Confidential BPT Verification System lab and Care lab. Maintained the VMware license keys and wibu key server license keys for our lab

Sr. IMS/SDM Support Engineer

Confidential

Responsibilities:

  • Worked as onsite operation support engineer monitoring the AAA product Alarm & Performance at Verizon in South Lake, TX
  • Worked on the upgrade project of HSS, CSCF, OneNDS. Created, tested, and executed the upgrade MOPs Worked on ATP testing after the upgrade.
  • Technical support for HSS, CSCF products by NCT case handling and on-call
  • Lead and supported HSS, CSCF intergation with Confidential OSS Netact project

Sr. Solution Engineer

Confidential

Responsibilities:

  • Supported Network Performance reporting system
  • Customized and supported Network real time performance monitoring tool Traffica application
  • Worked on Confidential traffica KPI Export customization project and Confidential traffica data warehousing system testing project
  • Worked as onsite support engineer to support Confidential Sales team for Bell Canada traffica trial and we won the deal
  • Supported Confidential Network Performance KPI reporting system, this is used to support the network planning team to make the decision how to change the network parameters

NMS Engineer

Confidential

Responsibilities:

  • Supported Confidential NMS2000/Netact applications - Implementation (installation, commission, and integration), administration, and maintenance of NMS2000/Netact
  • Main tasks: Troubleshooting of NMS2000/Netact, Unix system failures, Oracle DB issues
  • Case handling and on-call - Gave consultation services to customers as well as deliver emergency and after-hours on call support
  • Worked and supported the customer to get user acceptance testing done
  • Integration of new network elements into NMS2000/Netact, Assurance of Network Element connectivity to NMS2000/Netact and system data consistency

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