Process Engineer Resume Phoenix, Arizona - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential - Phoenix, Arizona

Process Engineer

Responsibilities:

Support SACM Governance Program: Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems, facilitate sessions with SME’s, build and review process models.
Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
Works with user groups to provide training, resolve questions, assess user needs, and recommend changes.
Prepares specifications for system changes. Recommends and initiates systems testing.
Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

Confidential

Program/Project Manager

Responsibilities:

Program/Project Manager for EOL Project for planning phase of application upgrades for Java enterprise uplift.
Lead Daily team status call, manage and coordinate day to day support activities for team.
Track deliverables, milestones and project plan.
Schedule and conduct deep dives for pre-requisites, planning and development phases of the java project.
Ensure proper documentation for requirements, process, procedures, and develop a continual process improvement lifecycle for project.
Provide Executive Status reports.

Confidential

IT Manager

Responsibilities:

Program Manager for Microsoft SCOM deployment, ensuring team is on track for delivery December 2017
Rebase line project timeline and tasks, leading engineering and PM team on schedule.
Engage vendors regarding project status, escalations, support and process.
Tirelessly advocate for improvements to systems and processes that will benefit associates and/or vendors
Participates in the measuring of vendor performance and shares responsibility for the vendor governance.
Prepare Weekly Status reports for Executives, presenting program progress, risks, mitigations, next steps.
Develop and lead weekly, monthly, and quarterly business reviews