Infrastructure Engineer Resume Tampa, FL - Hire IT People

SUMMARY

Effective problem - solving professional with 4 years of experience in operations related roles seeking a company that encourages critical thinking and analytical skills to protect an organization.
Additional technical experience in infrastructure best practices, administration, integration, command line, cloud infrastructure, database structure, and network systems.
Proven track record of increasing efficiency within departments across multiple facets with superb communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

Confidential - Tampa, FL

Infrastructure Engineer

Responsibilities:

30% increase in efficiency using self-developed and sustained infrastructure automation
Contributing to Docker containers to increase workflow, speed and scalability
Review, implement, and maintain application deployment using Jenkins, Chef, and Puppet
Set users permissions using AWS Identity and Access Management
Actively improve, manage, and monitor AWS cloud infrastructure
Wrote Puppet manifests and modules to deploy, configure, and manage servers

Confidential - Tampa, FL

Support Analyst | Operations Analyst

Responsibilities:

Consistently provided 100% customer support satisfaction
Assisted with Salesforce deployment, development, and integration to suit company needs
Administration and maintenance of Enterprise Solutions such as Azure, Microsoft Office
Monitor tickets and traffic for quick response and with prioritization
Performed root cause analysis and contributed insights for software issues and fixes
Developed documentation for best practice, policy, procedures, and tutorial knowledge base

Confidential - Clearwater, FL

Technical Support Specialist

Responsibilities:

Worked pre-defined policy changes and assisted with security processes and programs
Wrote technical documentation for
Performed walkthroughs, webinars, presentations, and tutorials for security awareness
Troubleshot and emailed clients, analyzed anti-virus software, firewalls, LMS, proprietary software
Configured SSO/SAML, Virtual Machines, test environments, Active Directories, browser plugins
Monitored, maintained and kept up to date on security threats, vulnerabilities and countermeasures