IT Consultant Resume IL - Hire IT People

SUMMARY

Excellent ability to troubleshoot, configure and manage network hardware and infrastructure
Hard working self - starter, exceptionally teachable and open to molding, dedicated to performance
Excellent communication skills (written, listening, verbal)
Ability to work independently and part of a team

PROFESSIONAL EXPERIENCE

IT Consultant

Confidential, IL

Responsibilities:

Troubleshot hardware, software, databases, LAN/WAN problems, processed requests for permissions to shares, performed backups and restorals and all other issues pertaining to client needs
Setup ticketing system for company on ZenDesk and integrated all clients
Communicated with corporate and small business customers via telephone, written correspondence, and electronic services.
Provided front-line administrator and end user support for multiple clients.
Advised and executed hardware refresh and Windows 10 upgrade for dozens of users.
Configured and managed network devices including Meraki access points and routers

Remote Support Engineer

Confidential

Responsibilities:

Responded to and worked on requests for service and incidents utilizing the company ticketing system.
Installed, configured, and supported Confidential Office 365 on various platforms including mail migrations, Skype for Business configurations, SharePoint installation and management.
Communicated with corporate and small business customers via telephone, written correspondence, and electronic services.
Provided front-line administrator and end user support for multiple customers.
Used PowerShell scripting for management, migration and troubleshooting purposes.
Administered assorted applications within the Office 365 suite.
Recognized recurring trends and issues reporting bugs and customer suggestions to management when applicable.
Ensured accurate and timely resolution for assigned issues.

IT Support Analyst

Confidential

Responsibilities:

Primary source for all System Administration, Network Administration, Active Directory functions, server patching and server and PC maintenance functions.
Automated internal processes utilizing SharePoint Designer and SharePoint team site streamlining internal IT help desk operations and several administrative functions using workflows.
Onboarded all new employees and managed, deployed and maintained entire IT inventory.
Developed backup and recovery procedures for company data and network.
Updated entire user base to Office 2013 and subsequently Office 2016 and educated users on Office 365, OneDrive, SharePoint and various uses for cloud-based computing for live collaboration.
Created and maintained budget for the IT Department from scratch to forecast spending trends.
Modernized IT Department using Confidential Intune to remotely administer remote workers’ devices at client sites and provision Mobile Device Management
Instituted refresh cycle to ensure obsolete devices are rotated out periodically.
Assisted Software and Process Automation teams with functional testing tasks for clients.
Completed billable IT consulting projects for company clients.

Service Technician

Confidential

Responsibilities:

Performed internal diagnoses of customers’ myriad problems as a service technician.
Did on-site diagnoses for business and residential customers.
Maintained and administered a network for an elementary school.