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It Help Desk Specialist Resume

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OBJECTIVE:

Seeking to acquire a position within the field of Information technology where I can develop my skills and utilize my noledge and experience to best use and make my effective contribution to an organization for a bright and rewarding career.

TECHNICAL SKILLS

  • Complete Confidential Confidential Routing and Switching.
  • Know basics of how to install, Configure and Administer Windows XP.
  • Install, configure a 2900 series Confidential Router, awareness in TCP/IP; OSI Layer, IP Subnetting VLAN, TCP/IP; administer Networking.
  • Configuration of IOS; management of commands.
  • Routing Protocol: Static, Default, RIP, RIPv2, OSPF, IGRP, EIGRP, BGP, CDP.
  • Routing Concept: ACL, NAT, PAT and IPv6.
  • Setting up Layer 2 and Layer 3 switching.
  • Switching Concepts: STP, VLAN, VTP, Inter - VLAN, Port security, Wireless LANs.
  • Conducted virus /adware removals.
  • Installed and configured Windows XP, Windows Vista, and Windows 7 operating system.
  • Conducted maintenance on laptops.
  • Tested electronic units using standard test equipment and analyzed results to evaluate performance.
  • Microsoft Applications: Word, Excel, PowerPoint, Outlook.

PROFESSIONAL EXPERIENCE

IT Help Desk Specialist

Confidential 

Responsibilities:

  • Troubleshoot Network and Wi-Fi issues in the field, testing cable and routing them to a right port.
  • Providing technical support using remote such as TeamViewer and Remote
  • Desktop.
  • Installing software and antivirus on a PC updating them when it is necessary.
  • Organizing PC’s by department in the OU of Active directory and implementing configuration for users and computers.
  • Handling phone extensions adding and removing user from the Active Directory.
  • Installing Phone system, troubleshooting and demonstrating technical instructions to all users.
  • Configuring laptops and mobile phones to users dat goes to out of site.
  • Ensuring tickets are always a priority for an excellent productivity.

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