TECHNICAL SKILLS

Computer Forensic Software/Hardware: Encase, Forensic Tool Kit (FTK), FTK Imager, X - Ways Forensics, Password Recovery Tool Kit (PRTK), Wireshark Registry Viewer, Hex Editors, Mobile Phone Examiner Plus (MPE+), CelleBrite Physical, Logical, and UFED Classic (Mobile Forensics), TrueCrypt, Robocopy, BitPim, Tableau Products

Software & Applications: Office 365 Cloud Services, Exchange, Symantec Backup Exec, Enterprise VNC, MS Office 2003-2016, MS Lync/Skype, Autodesk Newforma, MDT/SCCM 2007/2012

Networking: Active Directory, Group Policy, Virtual Machines, Ethernet, LAN/WAN, TCP/IP, VPN, DHCP, DNS, IMAP/POP

Programming/Database: HTML, Visual Basic, Oracle Database Query/Structured Query Language (SQL)

Operating Systems : Windows 10, 8, 7,Vista, XP, Windows Server 2008R2/20012R2, Unix/Linux, Mac OS X, Android, IOS

PROFESSIONAL EXPERIENCE

Information Technology Support Engineer

Confidential

Responsibilities:

• Administer and maintain work requests regarding installation, configuration, and/or maintenance on employee software and the deployment of new technology releases, patches, and virus remediation; perform new PC installations, troubleshooting throughout all 23 offices
• Manage all ticket SLA’s to ensure employees are always productive
• Team lead of installation, configuration, and deployment of SCCM 2012 for imaging and deployment of applications and Operating Systems across enterprise environments
• Create custom reports to be used in upgrade and deployments of software through SCCM
• Facilitate and coordinate the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager
• Assist with System Administrator duties such as analyzing performance, troubleshoot user issue , and provide user access per requests
• Evaluate and integrate new hardware configurations and provide support on workstations, servers, and peripheral devices
• Provide application support for Office 365 apps, creative cloud apps, Newforma, AutoCAD, Adobe Creative Cloud, etc.
• Perform user administration in Active Directory to include creating accounts, managing distribution lists, and modify user attributes
• Provide company training on new software and hardware, Office 365 applications specifically on cloud services

Technical Support Assistant

Confidential

Responsibilities:

• District - wide - support 2000 computers in 8 schools which include students, staff, and administrators in the Board Office
• Configure, monitor, upgrade, and maintain all systems, hardware, software and related infrastructure throughout the school district
• Administrator for Google Device Console managing and controlling Google apps and other software to Chrome devices throughout school district
• Microsoft SCCM 2007 - assist System Administrator to develop all of the client images to be used around the district and build software packages utilizing a client push method
• Required to run wiring, punch down network drops, administer phone lines and equipment
• Assist Network Administrator in troubleshooting all network and telecommunication issues
• Maintain a daily inventory of hardware and software which is used for purchasing the district’s technology needs
• Develop technical procedures and instructions for teachers and staff to follow
• Consult on technology upgrades, install new workstations, and manage them through Active Directory

Data Collection Engineer

Confidential

Responsibilities:

• E-Discovery/Collections consultant; responsible for leading and managing the collection, preservation and examination of digital evidence
• Conducted examinations of various electronic media including, personal computers, laptops hand-held devices, external media and drives
• Used forensic software/hardware applications such as Encase and FTK Imager to collect electronic media
• Performed identification, preservation, extraction, and collection of digital information for client projects
• Maintained strict media chain of custody by using standard operating procedures and protocols in line with generally accepted computer forensics and e-discovery best practices and techniques
• Interacted with project management to provide the highest quality of service to the end client. This included interaction with attorneys, clients, managers, case managers and legal consultants
• Provided unique and cost-effective resources for clients during E-Discovery matters

Help Desk Analyst

Confidential

Responsibilities:

• Provided technical and IT support for 350+ employees throughout Northern New Jersey
• Working knowledge of Microsoft Office, Active Directory, Exchange and system administration tasks
• Set up, configure, and deploy laptops with updated images, resulting in cost efficient and time saving outcomes
• Identified and repair computer equipment showing extended use as well as providing up keep in maintenance
• Assisted IT staff with hardware upgrades and installations on varying machines throughout the company
• Prioritized help desk tickets and assign back up when needed
• Exceptional customer relations with coworkers and field staff
• Contributed in training and orienting new staff with office policies and company software