Lead Analyst Resume

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/Vista/Windows 7/8.8.1/10 and Windows Standard and Advanced 2003/2008 server.

Software Applications: MS Office 2000/XP/2003/2007/2010/2013 applications; Windows Terminal Server; Citrix; Lotus Notes; Ghost; Symantec Anti - Virus; Trend Micro; Remedy, Service Now, Service Desk, SMS, various scientific and medical applications.

Email: Lotus Notes, MS Exchange and MS Outlook.

Networking: Active Directory, LAN/WAN, TCP/IP, IPX/SPX, Microsoft Networking, Novell, Desktop remote administration tools.

HW/other products: iPhones and iPads, smart phones, Cable/Test Equipment, Wireless and wired networks, routers, video teleconferencing, IBM/Other mainframes, DHCP/DNS, Dame Ware, MS Remote Desktop, Experience installing, troubleshooting, and repairing PC hardware and software. Printers Richoh; HP; Lexmark; Samsung printers.

Security and patching: Active Directory, SCCM and SCCM remote adminstration tool, NITRO, McAfee Web Reporter, McAfee Gateway, McAfee Enterprise Security Manager, CONFER, McAfee End-Point and ePolicy Orchestrator.

PROFESSIONAL EXPERIENCE

Confidential

Lead Analyst

Responsibilities:

Primary responsibility is to perform tasks related to cyber security Assessment & Authorization (A&A) within the Defense Health Agency to ensure assigned DoD systems/Enclaves/Networks can obtain and maintain Authorization to Operate (ATO) and Authorization to Connect (ATC) certifications. Conducted risk and vulnerability assessments of information systems to identify vulnerabilities, risks, and protection needs.
Worked as a part of a team developing recommended courses of action needed to transition current policies and procedures to the Risk Management Framework (RMF) approved processes. Provided solutions to complex problems that require the regular use of expertise and creativity. Problems are broadly defined and solutions require the continuation of specialized theories and knowledge. Served as Subject Matter Expert (SME) on one or more technologies.

Confidential

Network & System Administrator

Responsibilities:

Provided system desktop administration and help desk support to customers. Installed, configured, and administered Windows servers and desktop computers. Configured and administered desktop and server-based software applications provided by customer.
Provided end user support as needed for computer and web account management and problem resolution. Worked with other system administrators and team members as needed to resolve inter-system issues. Worked with the Information Assurance Manager (IAM) and Information Assurance Officer (IAO) to identify and resolve any computer and information system security issues.
SCCM administration management and control. Supported software deployment. Troubleshooting, hardware and software support. Provided backup and restores, security and performance monitoring and upgrades and updates software.

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