O365 Exchange Administrator Resume Cary, NC - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Cary, NC

O365 Exchange Administrator

Responsibilities:

L2/L3 email and shared mailbox migration support in a Multi-Tenant Environment
Provide daily 2nd level ticket support issues, IAM issues, mailbox, DL, SMB, mail routing, calendaring, SKYPE and Outlook client
Knowledge of Active Directory, Exchange Action Center, Exchange Management Shell and PowerShell administration
Provide daily assistance and follow up for ServiceNow tickets

Confidential

O365 Exchange Administrator

Responsibilities:

L2 Level Hybrid O365 online and Exchange 2016 on-prem administration
Responsible for monitoring and managing the applications and users in a Microsoft Exchange Hybrid environment.
Provide daily 2nd level ticket support issues, IAM issues, mailbox, mail routing, calendaring, SKYPE and Outlook client
Knowledge of Active Directory, Exchange Action Center, Exchange Management Shell and PowerShell administration
SMTP email routing search and discover via Proofpoint and O365 trace including policy, quarantine and SPAM digest
Required to escalate and open support cases with Microsoft Premier and Proofpoint support
Ensure service delivery with coordinators, vendors, and end-users to manage and support the Enterprise environment

Confidential - Cary, NC

O365 Exchange Administrator

Responsibilities:

Provided Lotus Notes coexistence server and client support in preparation for O365 cloud migration
Primary lead technician for post O365 cloud administration Exchange 2013 supporting 16,000 mailboxes
Troubleshoot issues related to user mailboxes, resource room mailboxes, distribution lists, shared mailboxes SMTP message routing and Outlook Client / Outlook Web Access and O365 App related issues
Troubleshoot Skype for Business issues with Instant message and Skype On-line meetings
Assist (SOC) Security Operations Engineers with intrusion detection, hacking, phishing, legal cases and email removal
Windows PowerShell administration to manage O365 environment
ServiceNow trouble ticket support, change requests, incidents and work orders