IT Engineer/Exchange Operations Resume

SUMMARY

Seasoned enterprise level Microsoft Exchange engineer adept at resolving complex issues.
Critical thinker who addresses customer support and system issues quickly and who consistently exceeds performance standards.
Level - headed and calm in stressful situations with well-developed people skills who thrives in a team environment.
Passionate about technology, learning, and staying updated on the latest trends and technologies.

AREAS OF EXPERTISE:

Microsoft Exchange 2010/2013/2016
MS Office Suite Mac/Windows
Integration, Installation, and Support
Mobility Support
VMware/ESX System Administration
Systems Analysis
Diagnosis, Troubleshooting, and Repair
PowerShell Scripting

TECHNICAL SKILLS

Hardware: Network troubleshooting, PC Repair and Upgrades, Apple Repair and Upgrades, IBM X Series, Hubs, Routers, Switches and Bridges

Operating Systems: Windows Server 2012, Windows Server 2008, Windows 7, Windows 8, Windows 10, UNIX/Linux, MacOSX

Networking Tools: Remote Desktop, VMware vCenter, Terminal Server, PCAnywhere

Software: Microsoft Exchange 2010/2013/2016 , PowerShell, Microsoft Threat Management Gateway, NetApp Snap Manager, Cisco IOS, Microsoft Office Windows/Mac

PROFESSIONAL EXPERIENCE

IT Engineer/Exchange Operations

Confidential

Responsibilities:

Responsible for maintaining and monitoring 60 Multi-Role 2013 Exchange servers and 48 TMG servers, while providing Tier 3 support to 160,000+ user Enterprise Environment for all Mobility, Messaging, and Calendaring operations
Part of the Team of Engineers responsible for the configuration, deployment, and mailbox migrations from Exchange 2007 to 2010 and Exchange 2010 to 2013.
Write custom PowerShell scripts for monitoring, reporting, administrative, health checks, and other tasks as needed.
Monitor Exchange environment, run server diagnostic tests, perform and monitor system backups, Database failovers, Reseeds, Migrations, Replication Troubleshooting and Resolution, Mail Flow and Transport Issues, Mail Queue Issues, Mailbox and Calendar Corruption, Mail Storms.
Lead Engineer responsible for all CU and SP deployments, certificate deployments, and configuration change implementation
Manage multiple projects simultaneously, including acquisitions, migrations, and application integration.
Windows/Mac Microsoft Outlook Tier III support for a diverse audience, including high level escalations from the Office of the President.
Mentor and develop Jr. Engineers on team

IT Support Specialist

Confidential, Raleigh, NC

Responsibilities:

Provide functional and technical support, troubleshooting and resolution of hardware and software issues for corporate, manufacturing plant and regional office locations.
Purchase, receive, track, and maintain all workstation hardware, software and mobile devices.
Perform all hardware and software installation and set-up, training, documentation, administration, technical maintenance and support for over 1,000 end users.
Research, test and evaluate new software and present to IT Director for approval and implementation.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship