SUMMARY

• Professional with 30 years of broad and in - depth experience in telecommunications and information technology management.
• Noted for skills in organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training.
• A highly qualified technical leader who understands the telecommunications and information technology industry and has a proven record.
• Interacts well with people of diverse backgrounds, cultures, professional and technical levels.

PROFESSIONAL EXPERIENCE

Confidential, Paramus, NJ

Information Technology Contractor

Responsibilities:

• Manage the implementation of a UCaaS platform (Ring Central) including required software propagation, Soft Phones, ATA’s, Hard Phones implementation.
• Support the operation, configuration, training and troubleshooting of the new UCaaS and CCaaS Platform.
• Produce business reports (KPI’s) correspondence, and procedures in support of new and existing voice and
• Video services.
• Interacts verbally and in writing with internal business units and IT operations personnel in support of the new UCaaS system and existing voice and video services.
• Worked on Cisco CUCM and Unity voicemail
• Worked with Microsoft Teams

Confidential

Telecommunications Manager

Responsibilities:

• Drive new project requirements, perform vendor analysis and selection, and manage project milestones and life cycle.
• Lead and manage staffing strategy and plan (Number of FTE’s, Skills needed, depth of experience, internal and external staffing mix) consisting with the needs.
• Responsible for planning the information technology future in the organization, as well as for the implementation and maintenance of current systems.
• Lead and manage a team in all facets of technology services, including data center and infrastructure delivery functions (networking, servers, storage, wireless UC telephony, desktops, and mobile devices), infrastructure architecture, strategic and capacity planning, and report on expenditures.
• Experience and accountable for network services, such as SONET, ATM, MPLS, DS3, T1, GigE, OSPF, EIGRP, BGP, DNS, IPSec, GRE and NAT.
• Hands on experience with Cisco / HP L2, L3 switches, Cisco routers, Cisco ASA, Fortinet firewall, and Barracuda / Radware load balancers.
• Act as Subject Matter Expert (SME) for all enterprise network providers and applications.
• Created and implemented Network downtime procedures following change management ITIL guidelines and eliminated customer impact to ensure all SLA’s are met.
• Experience and knowledge in setting up 911/PSAP routing for multiple telephony platforms.
• Provide direction to technical teams to document and design requirements for projects influencing network infrastructure. Provide with recommendations to optimize the network operations and performance. Develop configuration and implementation instructions for routine deployments and daily tasks. Assist with planning, deploying, and maintaining our regional and branch offices as necessary.
• Provide technical expertise and platform leadership in areas of Cisco/HP/Fortinet/ WAN, EPN, MAN, LAN, WLAN, VPN, and other network technologies.
• Proficient in reading floorplans and understanding of network structure cabling, labeling, testing, and troubleshooting various network drops coming from, MDF, IDF and meet-me-rooms.
• Oversee provision of end-user services, including help desk and technical support services.
• Streamline the placement of resources necessary for melding of two independent staffs into a single cohesive unit.
• Spearhead and implement enhanced communications processes, resulting in increased knowledge sharing and strong interdepartmental relations.
• Develop and implement strategic plans for the consolidation of project timelines and meeting of commitments.
• Responsible for the design and implementation of IT network during office relocations.
• Ensure project remains on track for compliance with organizational goals.
• Develop and introduce new project management methodologies and protocols.
• Manage day to day Telecommunication operation, UC communications and Infrastructure.
• Manage diverse groups of technical staff, consultants and vendors

Confidential

Senior Voice Network Communications Supervisor

Responsibilities:

• Managed, administered and maintained the telecommunications infrastructure and its associated software, including PBX, Call Server, Business Communication Manager, VoIP, Call Accounting system, Voicemail,Phone Management Software, Hosted Contact Center Hosted VoIP, Audio conferencing, Video Conferencing, Integrated Call Director, Web Collaboration/Conferencing Software and other telephony or network applications including circuits and media endpoints.
• Developed long-range telecommunications plans in accordance with the IT strategic plan.
• Prepared telecommunications budget, including recommendations for upgrades and new equipment.
• Developed implemented and, maintained policy, procedures, and training plans for telecommunications systems requiring level 1, level 2 supports.
• Conducted testing and developed disaster recovery plans to detect faults, minimize malfunctions and backup systems.
• Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.
• Administered and maintained contracts for telecommunication equipment and services.
• Administered Change Management procedures for upgrades and equipment maintenance.
• Familiarity in working on LAN and WAN networks.
• Sound skills in testing and troubleshooting voice networks.
• Outstanding ability to analyze and resolve voice network problems effectively.
• Managed and designed structured cabling for single floor office space and multi-story buildings utilizing copper and fiber media.
• Managed and designed MDF and IDF closets for telecommunications equipment and structured cabling.
• Managed, designed and implemented video conference systems for multiple offices utilizing a video border proxy to control intranet and internet traffic.

Confidential

Voice Network Supervisor

Responsibilities:

• Designed and coordinated the implementation of Nortel CS1000M PBX and Callpilot voicemail system throughout North America.
• Responsible for Network and Communication designs for office relocations.
• Maintain Inventory of telecommunication circuits.
• Provided team lead support; designed and resolved technical issues in a community of 600+ users.
• Designed, implemented and maintained LAN/WAN infrastructure across HQ and Remote offices.
• Responsible for delivering high availability solutions, which included disaster recovery planning and annual testing.
• Instilled corporate vision and developed an atmosphere of teamwork focused on meeting organizational and corporate objectives.
• Managed vendors and contract relationships.
• Managed telecommunication budget.
• Implemented and managed organizational changes and developed employee training programs and material to follow SOP for new processes and technologies.