Technical Solutions Engineer Resume

SUMMARY

Highly skilled IT Support Engineer with a passion for providing excellent service to all end users and stakeholders.

PROFESSIONAL EXPERIENCE

Technical Solutions Engineer

Confidential

Responsibilities:

Investigate technical problems and diagnose root causes
Develop, design and propose solutions to meet technological and business needs of customers
Manage projects internally as well as externally
Provide reliable resolution of critical and high impact problems for customers
Work with R&D and Product teams to meet customer requirements and improve our product
Collaborate with end - users to identify needs and opportunities for improved data management and delivery
Creation and maintenance of our knowledge-base and community
Implement BI projects at customers’ site, on-site or via web meetings
Train customers and partners
Present complex technical information to non-technical audiences
Provide strategic business intelligence consultancy
Database analysis & data modeling

Application support engineer

Confidential

Responsibilities:

Providing Tier 2 and Tier 3 support for technical issues across multiple Legacy and AWS applications
Using various tools like Postman, Grafana, Kibana, SSMS(SQL), dB Visualizer (Informix, Aurora, Oracle, MySQL), App Dynamics, Oracle SOA, Tealeaf, Unix and Linux server logs
Digging into code and application specs to understand root cause and escalate details to application teams to resolve issues quickly
Working the EAS team and Application Support Manager in developing/revising policies and procedures documents for supporting new and current applications to increase efficiency and customer satisfaction
Working closely with Business stakeholders and Application teams to ensure timely resolution of issues

IT Support lead

Confidential

Responsibilities: