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Access Support Analyst Resume


  • Actively seeking an opportunity as a business/data analyst utilizing the processes of ITIL methodologies incorporating hardware, software and computer networks.


Identity and Access Management: ServiceNow, EHS, DST/SS&C Systems

Languages: HTML, CSS, familiarity with Java

OS: Windows XP, Windows 7, Windows 8, Windows 10

Software: SharePoint, Active Directory, Sellwise (POS system), Tomax (POS system), Microsoft Office, AutoCAD, Google Suite, FrontPage, Visual Studio, Microsoft Publisher, DonorPro/Salsa, Kronos, iFormBuilder

Network: familiarity with LANs, configuration of Local Group Policies, and Active Directory



Access Support Analyst


  • Responsible for managing application network access requests for Confidential employees using ServiceNow, Virtual Desktop Interface; and multiple DST and EHS platforms.
  • Troubleshoot and resolve access related issues from Gateway and Highmark users.
  • Use the Active Directory to review active users when performing access audits.
  • Execute and track security process related activities including User ID management.
  • Analyze data pulled from service accounts to clean up user access during quarterly audits.
  • Exercise discretion when provisioning user access using HIPAA and PHI best practices.
  • Execute and track security process related activities including User ID management.


Printer Technician


  • Install printers at client site by connecting to the local area network.
  • Assisted in responding to service calls by visiting clients’ site.
  • Complete and close out service tickets.
  • Familiar with a variety of the field's concepts, practices, and procedures.


Database Manager


  • Established and managed data for 22 commercial properties including maintaining the online work order system.
  • Cleaned and updated relational database utilizing web - based software on the backend.
  • Referred to AutoCAD drawings for floor plans and tenant occupancy and entered data in relational database.
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.


Operations Support


  • Taught new calendar management system, FieldAware, to Community Health team.
  • Completed intake assessments for individuals entering into the Confidential program and enter into the Participant Information Management System.
  • Electronically closed in PIMS when participants have aged out of the program.
  • Used Excel and Access from the Participant Information System to generate monthly home visitation reports.

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