Access Support Analyst Resume

SUMMARY

Actively seeking an opportunity as a business/data analyst utilizing the processes of ITIL methodologies incorporating hardware, software and computer networks.

TECHNICAL SKILLS

Identity and Access Management: ServiceNow, EHS, DST/SS&C Systems

Languages: HTML, CSS, familiarity with Java

OS: Windows XP, Windows 7, Windows 8, Windows 10

Software: SharePoint, Active Directory, Sellwise (POS system), Tomax (POS system), Microsoft Office, AutoCAD, Google Suite, FrontPage, Visual Studio, Microsoft Publisher, DonorPro/Salsa, Kronos, iFormBuilder

Network: familiarity with LANs, configuration of Local Group Policies, and Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Access Support Analyst

Responsibilities:

Responsible for managing application network access requests for Confidential employees using ServiceNow, Virtual Desktop Interface; and multiple DST and EHS platforms.
Troubleshoot and resolve access related issues from Gateway and Highmark users.
Use the Active Directory to review active users when performing access audits.
Execute and track security process related activities including User ID management.
Analyze data pulled from service accounts to clean up user access during quarterly audits.
Exercise discretion when provisioning user access using HIPAA and PHI best practices.
Execute and track security process related activities including User ID management.

Confidential

Printer Technician

Responsibilities:

Install printers at client site by connecting to the local area network.
Assisted in responding to service calls by visiting clients’ site.
Complete and close out service tickets.
Familiar with a variety of the field's concepts, practices, and procedures.

Confidential

Database Manager

Responsibilities:

Established and managed data for 22 commercial properties including maintaining the online work order system.
Cleaned and updated relational database utilizing web - based software on the backend.
Referred to AutoCAD drawings for floor plans and tenant occupancy and entered data in relational database.
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Confidential

Operations Support

Responsibilities:

Taught new calendar management system, FieldAware, to Community Health team.
Completed intake assessments for individuals entering into the Confidential program and enter into the Participant Information Management System.
Electronically closed in PIMS when participants have aged out of the program.
Used Excel and Access from the Participant Information System to generate monthly home visitation reports.

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