SUMMARY

• Actively seeking an opportunity as a business/data analyst utilizing the processes of ITIL methodologies incorporating hardware, software and computer networks.

TECHNICAL SKILLS

Identity and Access Management: ServiceNow, EHS, DST/SS&C Systems

Languages: HTML, CSS, familiarity with Java

OS: Windows XP, Windows 7, Windows 8, Windows 10

Software: SharePoint, Active Directory, Sellwise (POS system), Tomax (POS system), Microsoft Office, AutoCAD, Google Suite, FrontPage, Visual Studio, Microsoft Publisher, DonorPro/Salsa, Kronos, iFormBuilder

Network: familiarity with LANs, configuration of Local Group Policies, and Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Access Support Analyst

Responsibilities:

• Responsible for managing application network access requests for Confidential employees using ServiceNow, Virtual Desktop Interface; and multiple DST and EHS platforms.
• Troubleshoot and resolve access related issues from Gateway and Highmark users.
• Use the Active Directory to review active users when performing access audits.
• Execute and track security process related activities including User ID management.
• Analyze data pulled from service accounts to clean up user access during quarterly audits.
• Exercise discretion when provisioning user access using HIPAA and PHI best practices.
• Execute and track security process related activities including User ID management.

Confidential

Printer Technician

Responsibilities:

• Install printers at client site by connecting to the local area network.
• Assisted in responding to service calls by visiting clients’ site.
• Complete and close out service tickets.
• Familiar with a variety of the field's concepts, practices, and procedures.

Confidential

Database Manager

Responsibilities:

• Established and managed data for 22 commercial properties including maintaining the online work order system.
• Cleaned and updated relational database utilizing web - based software on the backend.
• Referred to AutoCAD drawings for floor plans and tenant occupancy and entered data in relational database.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Confidential

Operations Support

Responsibilities:

• Taught new calendar management system, FieldAware, to Community Health team.
• Completed intake assessments for individuals entering into the Confidential program and enter into the Participant Information Management System.
• Electronically closed in PIMS when participants have aged out of the program.
• Used Excel and Access from the Participant Information System to generate monthly home visitation reports.