Access Support Analyst Resume
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SUMMARY
- Actively seeking an opportunity as a business/data analyst utilizing the processes of ITIL methodologies incorporating hardware, software and computer networks.
TECHNICAL SKILLS
Identity and Access Management: ServiceNow, EHS, DST/SS&C Systems
Languages: HTML, CSS, familiarity with Java
OS: Windows XP, Windows 7, Windows 8, Windows 10
Software: SharePoint, Active Directory, Sellwise (POS system), Tomax (POS system), Microsoft Office, AutoCAD, Google Suite, FrontPage, Visual Studio, Microsoft Publisher, DonorPro/Salsa, Kronos, iFormBuilder
Network: familiarity with LANs, configuration of Local Group Policies, and Active Directory
PROFESSIONAL EXPERIENCE
Confidential
Access Support Analyst
Responsibilities:
- Responsible for managing application network access requests for Confidential employees using ServiceNow, Virtual Desktop Interface; and multiple DST and EHS platforms.
- Troubleshoot and resolve access related issues from Gateway and Highmark users.
- Use the Active Directory to review active users when performing access audits.
- Execute and track security process related activities including User ID management.
- Analyze data pulled from service accounts to clean up user access during quarterly audits.
- Exercise discretion when provisioning user access using HIPAA and PHI best practices.
- Execute and track security process related activities including User ID management.
Confidential
Printer Technician
Responsibilities:
- Install printers at client site by connecting to the local area network.
- Assisted in responding to service calls by visiting clients’ site.
- Complete and close out service tickets.
- Familiar with a variety of the field's concepts, practices, and procedures.
Confidential
Database Manager
Responsibilities:
- Established and managed data for 22 commercial properties including maintaining the online work order system.
- Cleaned and updated relational database utilizing web - based software on the backend.
- Referred to AutoCAD drawings for floor plans and tenant occupancy and entered data in relational database.
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
Confidential
Operations Support
Responsibilities:
- Taught new calendar management system, FieldAware, to Community Health team.
- Completed intake assessments for individuals entering into the Confidential program and enter into the Participant Information Management System.
- Electronically closed in PIMS when participants have aged out of the program.
- Used Excel and Access from the Participant Information System to generate monthly home visitation reports.