OBJECTIVE

• Secure a position as Cisco Solution Architect/Senior UC Engineer.

SUMMARY

• An extremely driven and highly skilled Cisco Certified Internetwork Expert professional, with 10 plus years of extensive experience in delivering IP and voice networks in Confidential and Internationally.
• Experienced in network design and consultancy, technical management, technical sales, project coordination, implementation and training; working for a range of business enterprises.
• Believes in successful delivery of projects; thorough planning, exceptional organisation and excellent communication with clients and colleagues.
• Over 10 years of experience in design, implementation, installation, upgrade, Analysis and operations of Cisco Unified Communication, Routing & Switching and Contact Centre Solution.
• Experienced in network design, operational support, hands - on implementation and configuration of network infrastructures using Cisco’s Collaboration, Routing and Switching (R&S) and Cisco Wireless technologies using WLAN controllers and Light weight access points.
• Designed and implemented several high profile projects in Multi Billions worth organizations.
• Ability to work independently, proactive, taking initiative in identifying problems and solutions oriented.
• Soft skills - Proven team player, communication, documentation, training and sharing, professional development, compliance with company policies, time management.

TECHNICAL SKILLS

Voice: Cisco Call Manager (CUCM), Cisco Unity Connection (CUC), Cisco Presence (CUPS/IM&P), Cisco Call Manager Express (CME), Cisco Contact Center Express (UCCX), Cisco Contact Center Enterprise UCCE/PCCE). Cisco Media sense, Finesse, CUIC, CUBE, CTIOS. Cisco WebEx Meeting Server (CWMS). SIP, H323, MGCP, CUCME, FXS/FXO, PRIs, ITSP SIP Trunks, Cisco Spark, CMS (Cisco Meeting Server).

Routing Protocols: RIPv1/v2, EIGRP, OSPF, BGP, MP-BGP/MPLS.

Cisco Routers: 1800, 2600 XM, 2800, 3600, 3700, 3800, 3900,4400, 7200 series.

Catalyst Switches: C6500 series (6509, 6513), C3550/3560, C2960 / C2950, C4500, C3750 series.

Nexus Switches: Nexus 5000 series, Nexus 2K FEX.

Wireless: Cisco Light weight Access Points (Aironet, 1000/1100/1200 series), Cisco Wireless LAN, Controllers 4404, 2504. Aruba Controllers and Aruba’s Light weight APs. DLINK FAT Access point.

Security Protocols: Cisco LEAP, PEAP, 802.1x, WEP/WPA2, IPsec.

Security Servers: Microsoft IAS server, Cisco ACS.

Security Devices: Bluecoat proxy devices. (8000 series), Cisco IPS.

Security Software: Ethereal/Wireshark for packet capture and analysis.

Systems: Windows 2003/2008-R2/2012 Servers, Windows XP/Vista/ 7/ 8/ 10, Linux, VMware vSphere

ESX/ESXi: 4/5.x/6 platform. VMware workstation, Cisco Nexus, 1000V. Hands on experience with VMware NSX in LAB environment (SDN).

SDN: Solid understanding of Cisco ACI concepts and operations.

Server Platforms: Cisco UCS C200/C220/C240/C260 series. HP Proliant DL series 380/580, Dell Poweredge series.

PROFESSIONAL EXPERIENCE

Solution Architect

Confidential

Responsibilities:

• Assessed and redesigned the Admin IP Telephony cluster for Confidential +H to overcome the challenges of redundant/overlapping CSS, Partitions and Route Patterns.
• Implemented the new IPT design in new head office, downtown Toronto.
• Configured a separate outbound path for VoIP calls to go through PRI for new head office while inbound remained on SIP Trunks.
• Configured SIP Gateways for new Head office.
• Worked with Confidential +H network team for their QoS design and implementation.
• Configured Polycom 8800 conference phones with CUCM.
• Worked with third party to deploy Video Conference rooms integrated with CUCM.
• Prepared the documentation and handed over the project successfully.

Solution Architect / Voice Consultant

Confidential

Responsibilities:

• Implemented, and supported ICM 9.x with CVP 9.x, Call Manager 9.x, and Voicemail System.
• Design and Implementation of Confidential IPT infrastructure across Confidential using CUCM (Call Manager 9.1.2).
• Design and Implementation of Cisco voice gateways (3925, 2951 and 2921) at each site and their additional configuration as SRST backup in case of WAN failure.
• Design and Implementation of Cisco voice gateways as CUBE at data centers for SIP Trunks from ITSP.
• Design and Implementation of Confidential in house WebEx solution (CWMS) for enterprise.
• Design and Implementation of Confidential IM & Presence solution using Cisco IM & Presence servers and Jabber Client roll out for enterprise.
• Consultation on Cisco Unified Contact Center Enterprise from inception to delivery as SA, work with VAR (Dimension Data) and evaluate the SoW, design, implementation, upgrade and migration of different regions to Centralized Contact Center and IPT.
• Design and implementation of Cisco Unity Auto Attendant for some regional offices.
• Implanted all aspects of UCCE/ICM including PGs, Router, Loggers, CTIOS, Finesse, CUIC, CUSP, IVR, and AW/HDS.
• Installed and Configured Mediasense and Calabrio call recording for UCCE 9.x.
• Evaluated UCCE 10.x and 11.x contact centre solution.
• CVP Reporting and CUIC Reporting Tool Installation and Data Source Templates.
• Finesse Server Web Server configuration, Gadget Configuration, and Agent / Supervisor Team Flows assignments.
• Redesigned the ICM / CVP scripting standards.
• Designed and implemented complex IVR call flows using CVP studio and call routing using micro-apps.
• Developed Technical Design Document (TDD) of different UCCE Projects with information included about IVR application and its system architecture.
• Designed, developed, and implemented customized IVR exit codes and back-end exit codes for agent call-routing
• Modified existing ICM script’s logic and redesigned scripting hierarchy so that there are Main scripts, Routing scripts, and Queuing scripts in order to easily understand call flows logic and ease to troubleshoot IVR call flow scripts.