PROFESSIONAL EXPERIENCE:
Confidential
Network Analyst
Responsibilities:
- Responsible for providing first and second level operational support for Windstream’s broadband customers via phone, chat, and trouble ticketing systems with Windstream technicians and front - line technical service representatives.
- Experience in IT/LAN/WAN in an operations and help-desk environment troubleshooting network elements, protocols, services, and transport layer problems
- Knowledge of central office transport equipment including test methods
Confidential
Service desk analyst
Responsibilities:
- My functions consist of providing remote assistance to the end user for the company Confidentialat Mexico for made back office like a password reset, basic trouble shoot using tools like active directory functions, Bomgar, create an instance on SAP, monitoring different queue, processing requests by e-mail, basic commands, maintenance and configuration PC, preventive and corrective work
Confidential
Customer Service Representative
Responsibilities:
- My functions consist on troubleshooting banking access by showing to the costumers how to log in the bank’s website, reset passwords, create new user names and remove any block that may have been presented now that costumers try to log in.
- Guidance on how to clear the browser, remove the mobile app and download again
- Support with reports to confirm costumer’s charges are correctly
- Support sales reps in opening new accounts and upgrading existing services
- Quickly and effectively solve costumer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
Confidential
Office Assistance
Responsibilities:
- Support with reports to confirm costumer’s charges are correctly
- Quickly and effectively solve costumer challenges
- Maintain quality control/satisfaction records seeking new ways to improve customer service
- How to use the cubic scan TS 200 machine Achievements
- Get my contract plant
- Tenure with the company
