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Network Engineer Richmond Charlottesville, VA

SUMMARY:

Enthusiastic, resourceful professional with outstanding history of administering and troubleshooting Windows and Mac environments. CompTIA certified individual with comprehensive expertise managing networking and security procedures. Driven self - starter recognized for proactively defining and implementing innovative technology strategies. Proven ability to balance multiple priorities and consistently meet deadlines. Capable of developing standardized procedures to ensure efficient, cost-effective operations. Skill for working with all levels of employees to achieve shared technology objectives.

AREAS OF EXPERTISE:

  • Information Technology
  • Network Administration
  • Advanced Desktop Support
  • Team Collaboration
  • Cisco Networking Devices
  • Analysis & Reporting
  • Continuous Improvement
  • IT Infrastructure
  • CompTIA Certifications

TECHNICAL SKILLS:

Networking Tools: LAN/WAN Administration, VPN, TCP/IP, Ethernet, Wi-Fi, Routing/Switching Active Directory, SCCM, VMWare, eSXi/Hyper-V Manager, ASDM, WebRoot, N-Central Solarwinds, Mimecast and Barracuda Essentials

PROFESSIONAL EXPERIENCE:

Confidential, Richmond/Charlottesville, VA

Network Engineer

Responsibilities:

  • Deliver excellent leadership to a team of 5 engineers, serving constantly expanding clientele. Function as the primary System and Network Administrator for 9 organizations, and execute advanced third-level support for 50+ clients.
  • Partner with other engineers and cross-functional technical team to drive successful execution of major implementation projects. Oversee system capacity and recommend appropriate networking strategies to amplify security posture of networks.
  • Launched the Richmond market and secured 9 clients in Richmond and Charlottesville based on superb service.
  • Boosted monthly revenue by at least $20,000 per month in managed service agreements for the company.
  • Pioneered development of world-class solutions to complex issues and strengthened existing technologies.
  • Oversaw compliance requirements (HIPAA & PCI/DSS) for clients in alignment with government regulations.
  • Presented the first standard operating procedures for service desk engineers to senior management.

Confidential, Richmond, VA

Desktop Support Analyst

Responsibilities:

  • Implemented advanced technical support for the executive members of the Richmond school system.
  • Performed a wide range of activities, including preventative/corrective maintenance on computer equipment and peripherals.
  • Troubleshot and repaired LAN system issues.
  • Conveyed technical information to non-technical users with clarity and precision.
  • Participated in large-scale project to integrate Ricoh printing system for entire staff at City Hall.
  • Serve as primary support for 50+ users with desktop and laptop workstations under minimal direction.
  • Attended City Hall board and council meetings to gain understanding of effective leadership practices.

Confidential, Richmond, VA

Field Support Technician

Responsibilities:

  • Provided full-spectrum technical support to onsite staff, including LAN maintenance/troubleshooting, and maintenance of desktop systems (hardware, operating systems, applications, equipment). Engaged with Software Systems Engineering and Applications Development teams to quickly identify and eliminate problems.
  • Contributed to company-wide projects in partnership with field service analysts, including the migration from Windows 7 to Windows 10.
  • Administered application/update deployments for client PCs using SCCM and collaborated with level 3 system administrators to conduct advanced troubleshooting of issues with SCCM.
  • Provided valuable support during Confidential ’s merger with Confidential, with a focus on transitioning Confidential users from federated accounts to Confidential -based applications and logins.

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