Resume Network Engineer Richmond/Charlottesville, VA - Hire IT People

SUMMARY:

Enthusiastic, resourceful professional with outstanding history of administering and troubleshooting Windows and Mac environments. CompTIA certified individual with comprehensive expertise managing networking and security procedures. Driven self - starter recognized for proactively defining and implementing innovative technology strategies. Proven ability to balance multiple priorities and consistently meet deadlines. Capable of developing standardized procedures to ensure efficient, cost-effective operations. Skill for working with all levels of employees to achieve shared technology objectives.

AREAS OF EXPERTISE:

Information Technology
Network Administration
Advanced Desktop Support
Team Collaboration
Cisco Networking Devices
Analysis & Reporting
Continuous Improvement
IT Infrastructure
CompTIA Certifications

TECHNICAL SKILLS:

Networking Tools: LAN/WAN Administration, VPN, TCP/IP, Ethernet, Wi-Fi, Routing/Switching Active Directory, SCCM, VMWare, eSXi/Hyper-V Manager, ASDM, WebRoot, N-Central Solarwinds, Mimecast and Barracuda Essentials

PROFESSIONAL EXPERIENCE:

Confidential, Richmond/Charlottesville, VA

Network Engineer

Responsibilities:

Deliver excellent leadership to a team of 5 engineers, serving constantly expanding clientele. Function as the primary System and Network Administrator for 9 organizations, and execute advanced third-level support for 50+ clients.
Partner with other engineers and cross-functional technical team to drive successful execution of major implementation projects. Oversee system capacity and recommend appropriate networking strategies to amplify security posture of networks.
Launched the Richmond market and secured 9 clients in Richmond and Charlottesville based on superb service.
Boosted monthly revenue by at least $20,000 per month in managed service agreements for the company.
Pioneered development of world-class solutions to complex issues and strengthened existing technologies.
Oversaw compliance requirements (HIPAA & PCI/DSS) for clients in alignment with government regulations.
Presented the first standard operating procedures for service desk engineers to senior management.

Confidential, Richmond, VA

Desktop Support Analyst

Responsibilities:

Implemented advanced technical support for the executive members of the Richmond school system.
Performed a wide range of activities, including preventative/corrective maintenance on computer equipment and peripherals.
Troubleshot and repaired LAN system issues.
Conveyed technical information to non-technical users with clarity and precision.
Participated in large-scale project to integrate Ricoh printing system for entire staff at City Hall.
Serve as primary support for 50+ users with desktop and laptop workstations under minimal direction.
Attended City Hall board and council meetings to gain understanding of effective leadership practices.

Confidential, Richmond, VA

Field Support Technician

Responsibilities:

Provided full-spectrum technical support to onsite staff, including LAN maintenance/troubleshooting, and maintenance of desktop systems (hardware, operating systems, applications, equipment). Engaged with Software Systems Engineering and Applications Development teams to quickly identify and eliminate problems.
Contributed to company-wide projects in partnership with field service analysts, including the migration from Windows 7 to Windows 10.
Administered application/update deployments for client PCs using SCCM and collaborated with level 3 system administrators to conduct advanced troubleshooting of issues with SCCM.
Provided valuable support during Confidential ’s merger with Confidential, with a focus on transitioning Confidential users from federated accounts to Confidential -based applications and logins.

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Network Engineer Richmond Charlottesville, VA

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