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Engineer/exchange Support Engineer Resume

Frisco, TX

TECHNICAL SKILLS

Hardware / Platforms: Windows Server 2000, 2003, 2008 - R2, 2012-R2. Dell Blade servers,HP Proliant DL385, Compaq Proliant DL380, DL580, & DL760, 1500, 1850, 4500, 6500R, and 8500 Servers, RS6000 Servers,Windows95/NT/2000/2003/XP,WindowsVista,Windows 7, Windows 10, AIX, UNIX, Linux, AS/400, Novell, Compaq, Dell, VPN, MVS, TCP/IP, Firewall, DMZ and other security options

Software / Applications: Exchange 2003, 2007, 2010, 2016 WebSphere, Domino Application and Mail Server, Lotus SmartSuite, Proofpoint, SAS, Oracle, Quickplace, TCP, LDAP, HTTP, HTTPS, SameTime, Advantis, ProComm Plus, IBM Global Dialer, Ryder Wares, Lotus Notes R4.x, 5.0.12, 6.5, 7, 8, 8.5, TrendMicro ScanMail for Domino, TrendMicro ScanMail for Lotus Notes, TrendMicro Control Manager, TrendMicro Add-On Agent, BlackBerry 4.0 Desktop Manager SP1, BlackBerry Server 2.2/4.1/5.01 , Microsoft Project, ADT(Automated Deployment Toolkit for Lotus Notes)

PROFESSIONAL EXPERIENCE

Confidential

Engineer/Exchange Support Engineer

Responsibilities:

  • Level3 support experience in Outlook versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in Microsoft products like Exchange and Windows servers.
  • O365 Fast Track Team member, Core Confidential Engineer.
  • Work with Enterprise customers for Microsoft assisting in support of O365, SharePoint, One drive and exchange on premises and online.
  • Work with Azure AD Connect sync and configuration requirements with Microsoft enterprise customers.
  • Work with Microsoft enterprise customers with change process of requirements that need to be implemented in order to complete migrations to one drive and SharePoint migrations.
  • Identity and go over the technical requirements and infrastructure designs changes that will enable 0365 to implemented.
  • Work with FMs, Account managers, with customer’s needs with updates via meetings with customers.
  • On 9/30/2019, Promoted to MS Teams SME and going through transition to that team.

Confidential, Frisco, TX

Exchange Administrator

Responsibilities:

  • Performing 3rd level support for Collaboration Messaging team.
  • Supported MS Exchange 2010 and 2016 servers environment.
  • Monitoring alerts for servers for memory, disk space, application errors.
  • Troubleshoot issues via remote to the servers and resolve issues.
  • Work with VM ESXi 5/6 environments with exchange and domino servers.
  • Interact with other support groups via ticket system called Servicenow.
  • Worked with SharePoint team to migrate data from lotus notes to O365.
  • Assisted creating objects in the 0365 for implementation of team shared mailboxes and distribution lists through PowerShell scripts.
  • Assisted in troubleshooting issues with 0365 and with the company employees.
  • Work with Proofpoint, for spam and email security.
  • Work with Jabber, Skype for business, Lync, adding people and removing people.
  • Work with Security with TLS initiatives.
  • Using PowerShell to create distribution groups, shared mailboxes, contacts and other objects.
  • Participate in change management meetings.
  • Adding, modifying, deleting, both system accounts and users accounts.
  • Escalation point for the service support group.
  • Setup monitoring for servers and different services on the servers.
  • Assisted in supporting lotus notes while it was being migrated to exchange.

Confidential

NOC/System Administrator

Responsibilities:

  • Performing 3rd level support for mixed Windows 2003, 2008, 2012, Linux, Unix, servers.
  • Supported MS Exchange 2013, Lync 2013, Outlook 2013 after hours calls.
  • Monitoring alerts for servers for memory, disk space, application errors.
  • Troubleshoot issues via remote to the servers and resolve issues.
  • Work and supported VM ESXi 5/6, work with vcenter.
  • Interact with other support groups via ticket system which was servicenow.
  • Install server patches, hotfixes and service packs.
  • Participate in change management meetings.
  • Adding, modifying, deleting, both system accounts and users accounts.
  • Escalation point for the service support group.
  • Setup monitoring for servers and different services on the servers.
  • Asset Management using Solar Winds software configuration

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