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Senior It Architect, Resume

Washington, DC

SUMMARY

  • 12 years of IT management experience managing full and part - time staff (5-15 staff members).
  • I have worked with staff to develop both professional and academic roadmaps and have managed both technical and non-technical staff members.
  • Group management responsibilities include managing groups responsible for EMC Unix NAS devices, data backups and maintenance of VoIP systems.

TECHNICAL SKILLS

Windows 10/7/Vista/XP, Windows 2003/2012 Server, O365, ServiceNow Discovery, ServiceNow Service Mapping, BrightStor Backup, Office 365, Symantec Ghost, OS X, AD/OS X integration, Apple IOS, AD group policy troubleshooting and implementation. Developed secure remote access to allow for 24x7 access to the network, configured WSUS server, implemented and managed Shavlik patch server, build and manage print servers, develop software deployment automation and scripting. Install SQL databases and server operating systems for Windows and SQL Server 2012.

PROFESSIONAL EXPERIENCE

Senior IT Architect

Confidential, Washington, DC

Responsibilities:

  • Mange Architecture Review Board (ARB) to evaluate and approve new technologies prior to introduction into ecosystem.
  • Work with IT operations team to develop scalable architecture patterns for implementation and licensing cost reduction of Oracle infrastructure.
  • Promote shared infrastructure and standardize 3rd party and internal application portfolio.
  • Work with business stakeholders, development teams, and IT operations to ensure that infrastructure is scalable, supportable and adheres to best practice standards and aligns with organizational goals.
  • Develop traceability strategies and tools through the use of third-party tools or in-house developed software to improve compliance with Federal and State laws and orders.
  • Facilitate the development of Network and infrastructure repository and related architecture documents in Sparx Enterprise Architect.
  • Manage enterprise-wide IT architectural governance process.
  • Identify, engage and work with key stakeholders to elicit functional and nonfunctional system requirements for development in an Agile environment.
  • Design and implement enterprise-wide asset and license management system with associated policies and procedures.
Service Desk Manager

Confidential, Washington, DC

Responsibilities:

  • Manage five full-time technical support team members.
  • Evaluate performance, document and make salary and recommendations.
  • Review overall service desk statistics and identify problems such as aging tickets or repeat break-fix issues.
  • Make recommendations for technical and non-technical users and conduct subsequent sessions.
  • Create documentation for IT staff policy and procedure as well as “How To” documentation for users.
  • Coordinate with security team and author automated update scripts for software requiring updates identified by weekly scans.
  • Train new technical support staff from entry level to advanced level IT concepts such as server Operating System installs, Group Policy implementation and troubleshooting.
  • Work with facilities group to design a room for new hires and current employees.
  • Troubleshoot and maintain room AV equipment such as projectors, PCs and associated wireless devices.
  • Worked with development team using Agile/Scrum, to collect requirements, define required technical resources such as servers, databases and associated licenses as well as associated policies and procedures.
  • Ensured alignment with current organizational drivers and requirements.

System Administrator

Confidential, Washington, DC

Responsibilities:

  • Manage AD domain for 300+ users across multiple cities, Configure and maintain full network GFS backups, Troubleshoot and maintain SAN for backup systems, Analyze specifications for backup servers and LTO 3 fibre and SCSI drives, Manage staff of 5 full time employees, Implement policies and procedures based on ITIL/best practices and company goals, Manage employee, and development, managed network staff (routers, switches, VOIP equipment).
Assistant Director of Technical Operations

Confidential, New York

Responsibilities:

  • Manage Windows lab design and construction,
  • Maintain Windows NT4/2000/2003 servers,
  • Administer NT/Windows XP network (140 workstations),
  • Manage Automated Software Deployment, Schedule software migrations and upgrades,
  • Integrate OS X clients with Active Directory server,
  • Create, implement and trouble shoot group policies on Active Directory domain,
  • Design and build and service XP and Apple workstations,
  • Create, evaluate, and implement network security policies and procedures,
  • Hire, evaluate and Manage 15 lab employees,
  • Develop and formalize administrative policies and procedures,
  • Establish and enforce Departmental Policies, Manage vendor and contract relationships,
  • Maintain and develop departmental quality control standards.
Systems Coordinator

Confidential, New York

Responsibilities:

  • Manage image/clone deployment for 120 XP workstations,
  • Maintain running inventory of current software and hardware,
  • Troubleshoot video equipment/crimp/solder cables as needed,
  • Escalate network performance issues to Network Administrator,
  • Create/Troubleshoot user accounts on Windows 2000 Active Directory domain,
  • Basic and advanced computer hardware and software maintenance, Conduct classroom projector, video and audio maintenance.

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