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Sccm Engineer Resume

Raymond, OH

SUMMARY:

  • Over 8years of experience as a SCCM Admin/Software Packaging using Install Shield AdminStudio 5.x/6.x/ 7.0/8.5/9.5/10.0/11.5 , Wise Package Studio 4.x/5.x/6x/7.0, SMS 2003/SCCM 2007/2012/2012 R2
  • Worked on 1511 / Anniversary Release of Windows 10
  • Worked on SCCM Branch 1551/ 1606. Windows 10 Servicing
  • Worked on In - Place Upgrade from Windows XP to Windows 8.1 / Windows 8.1 to Windows 10 1511
  • Worked on TS for In-Place Upgrade from Windows 10 1511 to Windows 10 1607 Anniversary release.
  • In-Depth knowledge of Windows 10 features, components and drivers
  • Experience working on BIOS Upgrades for various models as Lenovo X1 Carbon, X2, X3, M93P, P500, T450s, Yoga, HP Elite Book 840G2, Surface Pro 2,3,4, Surface Book Pro, Dell
  • Experience working on Drivers Package for various driver components as Intel ProSet, SATA, Bluetooth, Mouse/Keyboard drivers.
  • Packaging and re-packaging MSIs for heavily locked-down environments
  • Experience in automating the applications for software distribution using InstallShield AdminStudio, Wise Package Studio
  • Have worked on Mobile Device Management (MDM)
  • Experience in creating and maintaining complex installers (InstallScript and Windows MSI).
  • Experience in enterprise Desktop Management , and Electronic Software Distribution .
  • Strong working knowledge of windows installer, MSI tables, windows registry entries, and installing system drivers.
  • Good knowledge on Windows Installer concepts.
  • Worked on various Application packages for Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8.1 and Windows 10.
  • Experience in .MSI and working with various applications for software packaging.
  • Worked on various unattended install methods like silent install using InstallShield Admin and Wise Package Studio Versions.
  • Working knowledge with SQL scripting.
  • Working experience on creating reports for Enterprise deployment using SQL / SSRS Report Builder.
  • Experience in working on Custom Actions, Install Script, VB Scripts, Batch Scripts and Wise Scripts.
  • Expertise working on Wise package studio, InstallShield Admin Studio and Soft grid/APP-V sequencing.
  • Experience working with Citrix Environment, publishing packaged applications, creating VDI’s.
  • Experience in Creating Transforms (MST), Patches (MSP) and Merge Modules using Different Tools.
  • Expertise in using Orca, Procmon, Filemon, Regmon, In-Control tools to debug runtime problem in a Locked-down environment.
  • Extensive experience in design and installation of Microsoft System Configuration Manager .
  • Experience in Administering and Maintaining SCCM 2007/2012 infrastructure.
  • Creating complex query-based User and Computer collections.
  • In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
  • Successfully worked on design and deployment of mid to large scale SCCM infrastructures.
  • Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing.
  • Creation of transforms (MSTs) patches and merge modules.
  • MSI Validations for ICE using Orca and wise package studio.
  • Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
  • Good Knowledge of Windows Registry, File System, Services, Devices, Security, Windows 2003 Active directory services and other facets of XP.
  • Experience in Application requirements gathering.
  • Work with Properties to customize MSI installs for different situations.
  • Work with MSI tables directly or through the GUI.
  • Experience in Validating MSIs using Microsoft Orca.
  • Experience in documentation, technical support, troubleshooting.
  • Self-starter, motivated to learn, takes initiative and has experience working on complex projects and strict deadlines.
  • Good team player with innovative, team-oriented, progressive experience in software design, development and testing.
  • Ability to set and achieve goals, work well independently or in team, skills in identifying problems and meeting goals.

TECHNICAL SKILLS:

Operating Systems: Windows XP Professional SP1/SP2, Windows server 2008/R2/2003/2000, Windows 2000/2003/XP, Windows 7, Windows 10

Packaging Tools: Wise Package Studio 4.01/4.6/5.6/6.0/7.0 , SMS Installer, Install shield, AdminStudio 5.0/7.x/9.x/10.x/11.x

Programming: C#, C, VB.NET

Virtualization Tools: SoftGrid, Microsoft App-V, CitrixScripting: Install Script, VBScript, PowerShell, Wise Script

Databases: MS Access, Oracle 9i, SQL 2005/2008

Management Tools: Altiris, SMS/SCCM

PROFESSIONAL EXPERIENCE:

Confidential, Raymond, OH

SCCM Engineer

Responsibilities:

  • Manage, run and maintain enterprise client management platform using Microsoft Systems Center 2012 R2
  • Used Install Shield Admin Studio on Windows 10 for repackaging applications and create transforms for Vendor MSI’s for enterprise roll-out.
  • Creating In-Place Upgrade Windows 10 Task Sequence using vNext Upgrade Package TS from Windows 8.1
  • Worked on Compatibility check for In-Place Upgrade of machines from Windows 8.1
  • Successfully completed migration process of Windows 8.l machines to Windows 10 with 95% compliance rate.
  • Successfully rolled out Windows 10 In-Place Upgrade for VPN users.
  • Remediated Network connectivity issues on Windows 10 for VPN users using custom In-House built installer and Active Set-up technology.
  • Successfully created scripts using powershell to remove Edge shortcut from Taskbar and re-apply user pinned shortcuts during logon for the first time.
  • Patching all the client machines monthly with the Microsoft Security updates and other third party application updates
  • Implemented Bit locker configuration on Win10 devices
  • Worked on deployment of a combination of on-device applications and configurations (MDM)
  • Working on Operating System Features and enhancements for Windows 8.1 / Windows 10
  • Create and distribute application packages (virtual and physical) to the enterprise that meet technical requirements
  • Create engineered solutions for medium-to-complex initiatives according to specified requirements and design and review/approve project requirements.
  • Interface with service management and security teams to assist in effective remediation through controlled major incident management & response.
  • Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
  • Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams
  • Configuration Manager Client configuration and troubleshooting.
  • Supports the operation and maintenance of System Center Configuration Manager (SCCM) 2012 corporate infrastructure. Installs, upgrades, and patches operating systems and complex software packages.
  • Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.
  • Provide Tier 3 support for escalated desktop issues in relation to application deployment.
  • Conducts moderately complex projects or phases of significant projects
  • Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with process. Develops and implements training tools and documentation.
  • Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.
  • Provides work guidance to less experienced personnel.
  • Experience in SCCM rollouts, improvements, troubleshooting projects.
  • Application and solution packaging for SCCM deployment utilizing industry tools such as AdminStudio - with detailed understanding of command line parameters, rules on installing, task sequence deployment with multiple components and steps in between, etc.
  • Resolving Remedy incident tickets that are escalated for Tier 3 support from the Service Desk
  • Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines and such)
  • Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary.
  • Backup the data stored locally on the client machines and provide restore services (using Connected Data Protector)
  • Packaging and deploying all client applications with Flexera and Microsoft tools (AdminStudio/Wise, System Center Configuration Manager)
  • P ublishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
  • T roubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
  • Responsible for creating Virtual packages using App-V and VMWare ThinApp in VDI environment.
  • Created base images for Citrix VDI environment.
  • Worked with Public properties for user input values, for the end-user to change the parameters during Maintenance mode.
  • Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
  • Created silent install for chained MSI’s and substituting the properties using command line.
  • Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
  • T roubleshooting applications capture issues during sequencing and while streaming to the clients
  • Automate the applications for software distribution using Install shield 2013.
  • Repackaging foreign software installations with Admin Studio 11.5 using Repackaging tool.
  • Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
  • Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
  • Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
  • Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
  • Used debugging tools such as Procmon to debug application issues.
  • Application compatibility testing against core images for Windows 7.
  • Work with Properties to customize MSI installs for different situations.
  • Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
  • Silent installations using switches response files and automated scripts for user free interaction.
  • Documented the steps and procedures for all the applications according to company standards.
  • Interacting with the user to gather requirements and to test the application using remote assistance and online meeting.
  • Sequencing applications onto Windows 7 using App-V 5.0.
  • Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.

Environment: Windows 8.1, Windows 10, AdminStudio11.5, Install Shield 2013, OCT, ORCA, VB Script, Procmon, App-V, Citrix XenApp, SCCM 2012/2012R2, PowerShell, RES Workspace Manager, Tanium, McAfee.

Confidential, Columbus, OH

SCCM Engineer / Application Packager

Responsibilities:

  • Developing both Application Virtualization 4.6 SP1 and Install Shield Admin Studio 11.0 on Windows 7 and Windows XP for repackaging.
  • Used Install Shield Admin Studio on Windows 7 for repackaging applications and create transforms for Vendor MSI’s for a roll-out from Windows XP. Built setup.exe packages, MSI packages and MST transforms according to the package requirements.
  • Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
  • Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry using VB Scripts.
  • Customize MSI’s packages using Admin studio.
  • Creating Windows Installer package for x86 and x64 architecture.
  • Used SCCM 2007/2012 for deploying the packages
  • Deploying the packages with SCCM 2012
  • Creating packages, programs, collections, and advertisements for large scale enterprise deployments
  • Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
  • Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
  • Provided Risk Assessment and remediation guidance for SCCM infrastructures.
  • Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.
  • Responsible for creating Virtual packages using App-V and VMWare ThinApp in VDI environment.
  • Created base images for Citrix VDI environment.
  • Worked with Public properties for user input values, for the end-user to change the parameters during Maintenance mode.
  • Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
  • Created silent install for chained MSI’s and substituting the properties using command line.
  • Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
  • T roubleshooting applications capture issues during sequencing and while streaming to the clients
  • Automate the applications for software distribution using Install shield 2013.
  • Repackaging foreign software installations with Admin Studio 11.5 using Repackaging tool.
  • Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
  • Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
  • Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
  • Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
  • Used debugging tools such as Procmon to debug application issues.
  • Application compatibility testing against core images for Windows 7.
  • Work with Properties to customize MSI installs for different situations.
  • Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
  • Silent installations using switches response files and automated scripts for user free interaction.
  • Documented the steps and procedures for all the applications according to company standards.
  • Interacting with the user to gather requirements and to test the application using remote assistance and online meeting.
  • Sequencing applications onto Windows 7 using App-V 5.0.
  • Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
  • Deployment and virtualization of applications using Microsoft Application Virtualization 4.6 SP1.
  • Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
  • Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
  • Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
  • Developing and maintaining automation of software builds and deployments by using Microsoft Visual Studio and NAnt.
  • Sequencing Middleware applications and Add-Ons/Plug-ins with their Primary applications using Dynamic Suite composition.
  • Troubleshooting applications capture issues during sequencing and while streaming to the clients.
  • Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
  • Used VMware Workstation to package the application on a clean virtual image.
  • Create and manage VMware Snapshot to facilitate the packaging process.
  • Experience in taking snapshots of the pre-install and post-install.
  • Worked on various unattended install methods like Silent installations using switches.

Environment: Windows 7, Windows XP, Microsoft App-V Sequencer 4.6 SP1, InstallShield Admin Studio 11.0, SMS/SCCM 2007/2012, VB Script, ORCA, VMWare workstation.

Confidential, Portland, Oregon

SCCM Engineer / Application Packager

Responsibilities:

  • Application and solution packaging for SCCM deployment utilizing industry tools such as AdminStudio - with detailed understanding of command line parameters, rules on installing, task sequence deployment with multiple components and steps in between, etc.
  • Supports the operation and maintenance of System Center Configuration Manager (SCCM) 2012 corporate infrastructure. Installs, upgrades, and patches operating systems and complex software packages.
  • Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.
  • Working on Operating System Features and enhancements for Windows 7 / Windows 10
  • Silent installations using switches response files and automated scripts for user free interaction.
  • Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
  • Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
  • Used debugging tools such as Procmon to debug application issues.
  • Application compatibility testing against core images for Windows 7.
  • Work with Properties to customize MSI installs for different situations.
  • Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
  • Documented the steps and procedures for all the applications according to company standards.
  • Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
  • Interacting with the user to gather requirements and to test the application using remote assistance and online meeting.
  • Automate the applications for software distribution using Install shield 2013.
  • Repackaging foreign software installations with Admin Studio 11.5 using Repackaging tool.
  • Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
  • Created silent install for chained MSI’s and substituting the properties using command line.
  • Developing and maintaining automation of software builds and deployments by using Microsoft Visual Studio.
  • Performing application development in response to identified currency deficiencies.
  • Performing application development to help nationwide identify and remove application currency issues preventing from getting to windows 10.
  • Develops, tests, debugs, documents and implements modification to scripted applications.
  • Working on In-house application installations,-3rd party application installation, -Utility and administrative scripts.

Environment: Windows 7, Windows 10, AdminStudio11.5, Install Shield 2013, VB Script, App-V, SCCM 2012/2012R2, PowerShell, RES Workspace Manager, PowerShell Deployment Tool kit, McAfee, Application manager, Wise Script Studio.

Confidential

SCCM Engineer

Responsibilities:

  • Worked on various unattended install methods like Silent installations using switches.
  • Developed the applications for Win XP and Windows 7 based machines.
  • Repackaging hundreds of hospital related software installations with Wise Package Studio and editing the MSIs as per the Application packaging standards.
  • Worked on Silent Installs for certain application to automate them for software distribution.
  • Worked with Wise Package studio 8 and highly expertise in MSI tables, components and features.
  • Creating Windows Installer package for x86 and x64 architecture.
  • Worked on various scripting tools like VBScript, and Wise Script to meet certain customizations required by the client.
  • Developing and maintaining automation of software builds and deployments by using Microsoft Visual Studio and NAnt.
  • Troubleshooting the applications by remotely logging to the client systems in UAT
  • Used Filemon, Regmon and Procmon to debug runtime errors in a Secured environment.
  • Debugged & Validated MSI packages for any inconsistencies to match the company standards.
  • Working on Various applications to build MSI packages and using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.
  • Experience in working on the Microsoft Application Virtualization (APP-V)
  • Created the App-V Sequences for XP/Win7 Environment and also publishing in UAT and Production Environments.
  • Deployed the App-v Packages through SCCM 2007.

Environment: Wise Package Studio 8.0, Windows XP /7, VMware, Wisescript, Filemon, Regmon, Procmon, Orca, SCCM2007, APP-V, Microsoft Visual Studio and NAnt.

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