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Network Engineer Of Operations Resume

SUMMARY

  • Professional network and systems engineer with over 5 years of experience designing and managing network, security and server infrastructure. Resolved escalated issues and implemented solutions to complex business needs. Responsible for over 1700 remote sites. (stores and offices)
  • Successfully deployed switch & Access point Migration to new Meraki infrastructure throughout all stores and remote sites
  • LAN and WAN Hardware/Software| Firewalls (Palo alto/Cisco ASA) | Routing Protocols | Routers (Cisco: Meraki, Catalyst, Nexxus) | AP (Meraki, Catalyst, Nexxus) |

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer of operations

Responsibilities:

  • Handled corporate sites, stores and warehouses by making sure there was data communications at all times. Doing this by communicating with vendors or service providers (Verizon, Manage business communications, Cisco, FE - Moran)
  • Responsible for data traffic at remote hubs/location
  • Ordered data circuits for remote sites such as Broadband, MPLS, and DIA)
  • Worked with Catalysts, Nexxus, Meraki, ASA firewalls, Palo Alto, extreme & Meraki access points
  • Vendor network development
  • Monitor all sites using tools such as (spectrum & Infoblox)
  • Monitored regularly the facilities in order to meet the SLA uptime standards
  • Migration hardware testing along with peripherals
  • Heavily involved with the Meraki hardware upgrade rollout
  • Provided Visio and documentation for Meraki rollout to the company
  • Provided training on new Meraki equipment
  • Responded to numerous team request such as access lists, fire-flow and change management
  • Worked with purple providing guest WIFI for the company
  • Configured and dispatched various network equipment such as routers, switches, firewalls, network racks, SFP adaptor, etc.
  • Provide network engineering and support for mission-critical applications for multiple store locations
  • Provide On-call or after hours support to provide expert recommendations for troubleshooting issues
  • Responsible for the maintenance of high-quality network services while supporting the implementation of new systems and infrastructure upgrades in a dynamic environment
  • Interface with key customer contacts, project managers, other service delivery managers and staff, subcontractors, support personnel, and other stakeholders
  • Directly executing network services projects, and operations activities
  • Interfacing management in support of the achievement of service level, financial and technical objectives

Confidential

Senior Desktop Engineer

Responsibilities:

  • Supports users with mapping shared network drives
  • Hardware support including printers, laptops, mobile devices, tablets, servers, smart badges and RF scanners from many different vendors.
  • Troubleshoot, deploy and escalate voice related issues including analog and digital phones, cables and so forth for corporate offices and retail stores
  • Support Remote users using Remote Access VNC-Team Viewer
  • Adept at handling high volume of calls daily and remaining professional and efficient
  • Support AS 400 servers for retail stores
  • Unlock profiles, change passwords, and allow access through active directory
  • Using remedy ticketing/Service now system to assign to corresponding team. Creating tickets with vendors and document, write and verbalize with ticketing system always
  • Support Music receivers or Contact Mood Media for support
  • E-mail requests for technical support
  • NAS support-Used only by VP’s
  • Support corporate users with Windows 7-OSX Mac, Lotus Notes, Microsoft Office, VPN, Virtual Desktop
  • Support retail users with VPN, Citrix, OS-Windows 7, Virtual Desktop, AP support

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