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Cloud Program Manager Resume

SUMMARY

  • Strategic, results - focused professional with 20 years of demonstrated expertise in planning, developing, and implementing cutting-edge software solutions, enabling and supporting achievement of strategic business plans. Recognized for ideating strategic and tactical roadmaps and leading delivery to deliver positive outcomes including additional revenue realization, cost optimization, competitive product enablement and improved net promoter scores .

PROFESSIONAL EXPERIENCE

Confidential

CLOUD program manager

Responsibilities:

  • Drive multi-million complex programs to onboard various customers e.g. YM, Faith regional, Cone Health of NC to the multi-tenant SAAS environment hosting candidate space, talent management and Global HR
  • Delivered first in practice MT cloud - supply chain management, GHR and payroll well within budget/timeline constraints and high NPS
  • Recommended and implemented changes pertaining to role staffing in terms of skills/ seniority and location to realize cost savings and deliver product seamlessly with services from multiple delivery locations
  • Drove various initiatives to optimize the product and the corresponding delivery process to facilitate pure SAAS experience
  • Liasied with C-level stakeholders for change adoption and decisioning regarding key miles stones in the program delivery
  • Primary point of contact between customer, implementation partner and Confidential during the onboarding and implementation phases
  • Rearchitected Confidential delivery methodology to align with rapid iterative agile processes realizing improved NPS scores and positive outcomes in terms of project execution
  • Championed the transition of monitoring from pure infrastructure component to business operations validation
  • Identified key factors that lead to successful projects, addressed impediments and optimized processes to set and meet targets
  • Believe nothing is beneath or above my role and provided hands-on support to resolve several escalated issues impacting the initiative go-lives

Confidential

program manager

Responsibilities:

  • Managed the strategic collections consolidation i..e. CACS program to transform the collections portfolio, and migrate legacy applications like Recovery One, and CAF to a modern platform comprising business process management, work flow modelling, and advanced analytics
  • Defined strategy for 2M USD a year tech refresh program for EOL hardware/software, and OSIs recommended as Divest by Architecture
  • Represented program management in governance meetings with Sr. business and IT management scheduled in line with the program cadency reporting requirements

Confidential

program manager

Responsibilities:

  • Delivered various IAM and SIEM initiatives well within time/ budget/quality contraints by collaborating with various stakeholders from the client and 3 rd party vendors
  • Redesigned PMO practices to streamline the project delivery taking into account the application type and the scale of changes
  • Reengineered various stage gates to to fit various stakeholder needs realizing in increased exposure of various initiatives coming thru the pipeline
  • Developed the framework for the balancing of delivery services from various locations resulting in projects being delivered within 80% of the projected budgets

Confidential

APPLICATIONS manager

Responsibilities:

  • Implemented the initiatives for application rationalization, move to cloud and infrastructure consolidation to recognize BAU savings of 2M USD a year
  • Directed $2M effort to re-architect/consolidate financial reconciliation, payment processing, tax calculations, and reporting frameworks, enabling faster revenue recognition (from 2 to 1 day), reducing month-end close from 8 to 4 days, lowering support expenses by 45%, slashed annual operations spend 70%, and decreased go-to-market times 50% for Norton Zone.
  • Implemented the initiatives for application rationalization, move to cloud and infrastructure consolidation to recognize BAU savings of 2M USD a year
  • Saved $500K annually and eliminated 30% instance of false fraud positive by recommending transition to Decision Manager by Cybersource that used device fingerprint, velocity, and manual review options for fraud detection.
  • Championed re-architecting SKU push model to minimize Sev1/2 incidents, resulting in 50% fewer resources for operation.

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