System Admin / Senior IT Specialist Resume

TECHNICAL SKILLS

Remote Services: SMB/WIN Admin Shares/Altiris/LogMeIn/TeamViewer/Apple Remote Desktop.

IT Ticketing Software: Remedy/Service Now/Mojo Help Desk.

MDM Solutions: JamF Pro/Meraki/BES. Mobile Device MGMT iOS/Android/Blackberry.

OS Concepts: Mac/WIN. MS Office O365 Admin/ 16/13/10/07/03.

Virtualization: Virtual Box/VMWare Fundamentals.

Imaging Concepts: Altiris Deployment Solutions/SCCM/Apple DEP.

Network Protocols: TCP/IP/LAN/WAN/WLAN/FTP/POP/IMAP/SMTP/RDP/VPN

PROFESSIONAL EXPERIENCE

Confidential

System Admin / Senior IT Specialist

Responsibilities:

Manage and administers G - Suite admin console, JamF and Meraki MDM Systems.
Manage FreePBX VoIP admin console. Administers and supports Office 365 environment.
Collaborates closely with IT, Director and other team members to support strategy, development and enhancement of the organization's IT infrastructure (computer and information systems, IT security, communication systems, etc.).
Monitor Server/DC for patches and update releases . Manages AD objects and containers.
Manages, mentors and directs the daily schedules and workload of the IT team of Helpdesk Technicians and vendors. Manages DNS and DHCP consoles.
Follows best practices for System Development Life Cycle (SDLC), including commissioning and decommissioning systems via WASP Asset Cloud.
Creates/authors technical documentation, as needed. Creates SOPs and schedule bi-weekly email announcements for all Faculty/Staff with important notices on updates and Cyber Awareness practices.
Works closely with HR team for all Offboarding and Onboarding hiring processing.
Maintains and administers network-wide Copiers/Printers scanning and printing functions.
Administers and Supports users with troubled issues via Mojo Help Desk Ticketing Portal.
Installs, Maintains, and supports MacOS X/Network hardware and software.
Maintain proper documentation of issue-resolution results and techniques.
Gives insight and recommendation on new technology purchases.
Coaches, counsels, and disciplines employees.
Create processes and standards for selection, implementation, and support of systems.
Assists in the Hiring process of new staff members and other related duties as needed. Provides general support of the BPCS mission in whatever way possible.

Confidential

Systems Administrator

Responsibilities:

Troubleshoots network TCP/IP, DNS, DHCP, Internet and Server issues via RDP. Responds to preschedule on-site technical support and maintenance. Monitors network traffic/activity on Server, on a day-to-day basis.
Illustrates step-by-step guides with Software/Application installations. Grant user(s) temporary admin rights on local workstation.
Sets permission access and restriction on network share folders/drives. Creates and maintains mailbox profiles for users in MS Exchange Server 2010.
Troubleshoot Hardware/Software failure on Desktops/Laptops. Setup network printers for over the network eFax/scanning capabilities. Repairs Workstations/Laptops for Clients upon request
Create VPN account(s) per user request through Telnet. Configure and modify VPN Client
Installs, configures, and maintain workstations, servers, and network peripherals
Configures Blackberry, iPhone and Tablet (Android or Apple) devices for mobility usage
Provides administrative support for all new and existing employee(s)
Assists users with all other IT related issues or questions
Update Exchange/Domain Controller on a monthly basis for system patches and hot fixes
Manages AD OU’s and User(s) policies per management request and inquiry
Configure/Monitor McAfee Spam Filter for user’s mailbox.
Demonstrates to users on how to utilize new and pre-existing products and peripherals

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