SUMMARY

• Around 5 Years of Experience in salesforce.com Development and Administration on force.com platform including analysis, modeling, design, coding, and testing.
• Strong Experience working with Apex classes, Triggers, Controllers &Controller Extensions, Components, Test Methods, Application Design and Development on Multitenant Force.com platform.
• Hands on experience on Lightening Components, Application and Events creation using Aura.
• Created Aura enabled controller and implemented controller logics.
• Strong experience in implementing lightening design systems.
• Implemented HTML 5.0 with Angular JS and Remote Action methods.
• Strong Experience in Agile methodology and involved in grooming, planning, team ceremonies, program increments and scrum calls.
• Experience in using SourceTree and Bitbucket for deployment.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visualforce pages.
• Strong knowledge on Administration setup, Apex, Visualforce and experience with different SFDC development tools like Force.com, Eclipse IDE.
• Experience in working with Jenkins for Deployment and worked with version control tools like GitHub and GitLab.
• Experience in Apex coding to implement the complex business logic within Governor Limits.
• Developed test classes and test methods to ensure maximum code coverage in production instance.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Have experience working with CPQ environment.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visual force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Having administration experience on CRM applications like data exports &imports, application supports security administration, maintenance, and user &security management.
• Strong experience in Agile and Waterfall methodologies.
• Experience in Object Oriented Languages like C++, Java, J2EE, JSP and Servlets.
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Experience with databases such as Oracle, Teradata and SQL Server.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Salesforce CRM, Lightening components, applications, CPQ, events, Triggers, Apex Classes/ Controllers, Visualforce Pages/ComponentsS-Controls, Web Services, SOQL, SOSL, Workflow & Approvals, Jira, Jenkins, Case Management Custom Objects, Dashboards, Snapshots.

Salesforce Tools: Force.com IDE, Bitbucket, GitHub, SourceTree, Eclipse IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages: Apex, C, SQL, HTML, XML, CSS

Java Technologies: Java, Servlets, JSP, JavaScript, JSF, JPA.

Databases: SQL Server 2008.

Mobile Application Tools: SalesForce1, Interface Builder.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked on converting Salesforce classic VF pages into lightning using Lightning Components and Lightning App Builder
• Worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS framework.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Experience working with lightning components using programming models Lightning Web Components and original model Aura components.
• Solved problems using a combination of JavaScript, JSON, and JQUERY.
• Developed Reports, dashboards, and processes to continuously monitor data quality and integrity
• Strong software development skills with Java, JS, and Lightning web Components.
• Used to work on Lightning web components available for drag and drop in the Lightning Components pane in Community Builder and had to create a custom theme styles from lightning design system layout to transform the appearance and overall structure of the pages in the Customer Service.
• Worked on the Front-end UI like HTML, XML, CSS and JavaScript.
• Automated business procedures through server-side JavaScript.
• Experience integrating Salesforce.com with other applications via real-time, batch, sync/async.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked with Jenkins achieve CI/CD within different Salesforce orgs
• Experienced in working with version control systems like GIT and used Source code management client tools like GitHub, Git Lab.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Integrated external systems using SOAP API, Rest API. Worked with call in and callouts API’s.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Have experience working with JIRA tool.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins tool.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Experience working with CPQ, involved in validation of CPQ including pricing, quoting and quote templates.
• Involved in end to end testing and configuration enhancements for the CPQ.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Confidential, Cherry hill, NJ

Salesforce Developer/Administrator

Responsibilities:

• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, and alerts.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customize the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used Data Loader for Data Management in force.com platform.
• Helped in designing and developing Database migration scripts and execute migration plan to load data into Salesforce from Siebel using Informatics Salesforce Integration.
• Used SLDS and Bootstrap for the design of Lightning components.
• Experience on Lightning component framework and worked on Lightning app builder.
• Involved in creating Lighting pages inside Lightning community builder.
• Experience working with salesforce Lighting and Lighting web components.
• Experienced in Gitlab CI and Jenkins for CI and for End-to-End automation for all build and CD.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Worked extensively with Cast Iron and Web Services API with force.com to migrate data from the existing system.
• Extensive experience in data migration and integration using Data Loader.
• In-depth experience in CRM business process like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships and Junction objects.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-On-Demand.
• Extensive experience in designing Custom Formula Fields, Field dependencies, Validation rules, Workflows, and Approval Process for automated alerts, Field Updates and Email generation according to application requirements.
• Proficient in Salesforce platform tools like Validation Rules, Workflow Rules and actions, Escalation Rules, Assignment Rules, Approval Processes, Setting Advanced Security Model, Security Settings and controls, Creating Profiles, Roles, Email Services, designing and creating complex relationships, Page Layouts.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields, Lightning Web Component, Lightning Framework.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Automated business procedures through server-side JavaScript.
• Solid understanding on OO program language like Java, CSS, JavaScript, XML, XSLT, JSON.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Proficient in programming JavaScript data capture and event handling methods.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Expertise in Data Loader and workbench to insert, update, export, export all data in CSV files.
• Integrated the external system like CSP, Workbench and making callout to them using SOAP.
• Managed Auto response rules if customers approached beyond the business hours.
• Worked with Standard Objects, Business Processes and Field-Level Security.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed Backup of data in CSV files using workbench and stored in libraries in our organization.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Performed Data Validation and used data utilities including Data Loader and Mass Delete
• Generated sync of contacts, Email alerts, events and tasks amidst Salesforce to Outlook and vice-versa.
• Experienced on Record Types, Validation Rules, Triggers and Page Layouts Designed workflow rules, time triggered tasks, email alerts, filed updates to enable business logic.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse IDE and Cloud
• Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.
• Worked on the Asynchronous apex called batch apex to insert and update the Offer records in Offer contact cache.
• Created a lighting community for the Users and included the custom components that are developed using the visual force pages and lighting components.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Created productive documents which will be used by rest of the team to have better understanding of the related system, Salesforce.com CRM.
• Experienced the Agile methodology participated in daily stand ups, Retrospective and Sprint Planning, grooming sessions.

Environment: Salesforce.com, Force.com, Data Loader, JavaScript, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Lightning, SOAP UI, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in developing the application using Java/J2EE platform. Implemented the Model View Control (MVC) structure using spring.
• Involved in Analysis, Design, Coding and testing phases of the project management.
• Responsible for maintaining, supporting, enhancing and developing the applications.
• Followed Agile Software Development with Scrum methodology.
• Implemented the Design Patterns like Session Façade, Data Transfer Object (DTO), Service Locator and Data Access Object (DAO).
• Designed UML diagrams like Use Case, Class and Activity diagrams based on the requirements.
• Involved in writing Controller Classes and DAO Classes using Spring MVC Framework.
• Worked on applications including GUIs using Swing classes.
• Developed code to call the web service/ APIs to fetch the data.
• Worked on XML conversions and validations.
• Coordinated with offshore team for requirement transition and providing the necessary inputs required for successful execution of the project.

Environment: Java, JSP 2.0, Servlets, JSON, Struts, Swings, AJAX, JavaScript 1.8, EJB 1.1, WSDL, jQuery, Hibernate, CSS, J2EE, MVC, HTML, Eclipse IDE, Windows XP