Network Engineer Resume

SUMMARY

Proven expertise in developing and implementing robust processes, road maps, and plans to optimize working efficiency and business performance. Adept at building, leading, and motivating cross - functional teams determined to attain shared objectives and collective vision. Excel at devising and implementing cost control measures and enhancing operational efficiency.

AREAS OF EXPERTISE

Performance optimization
Network Systems Management
Continues Processes Improvements
IT Management
Project Management
Complex Problem Resolution
Network Analysis
Strategic Planning & Execution
Team Leadership & Coaching

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

Led and collaborated with multiple IT departments on numerous projects.
Secured exceptional experience of 5+ years in medium-scale networks via designing, developing, installing, and maintaining networks.
Coordinated in DAS recourse system projects including data center and network activities while offering on-going support to end-user community.
Designed and delivered DMVPN network 2 Hub and 200+ Spokes.
Implemented and troubleshot legacy site to site IPSEC VPN.
Troubleshooting MPLS L3 VPN heavily.
Implemented and troubleshot BGP heavily.
Implemented and troubleshot EIGRP heavily.
Implemented and troubleshot OSPF heavily.
Configured and supported Cisco ASA 5505 firewall.
Communicating/ Troubleshooting with 3rd party vendors.
Implementing and troubleshoot DMVPN phase 2, running with IPSEC, QOS. VRF
Configured and troubleshot both Cisco Catalyst switches and Nexus switches.
Configured and troubleshot static NAT, PAT, dynamic NAT.
Assisted in core VoIP upgrades of the network.
Deep understanding of advanced networking features: NAT, PAT, MPLS, LDP, RSVP, VPN, MPLS VPN, L2VPN, L3VPN, DMVPN, MPLS TE, QoS
Maintained and observed the networks stability utilizing NPM -Solar winds.

Confidential

Quality Control Lead

Responsibilities:

Acted as manager for customers and technicians
Handled customer calls to ensure customer satisfaction
Assign field service technicians for machine start up, warranty, and troubleshooting
Manage the field service engineers who perform on-site services including installation, maintenance, and repair of equipment
Led development and implementation of customer service plans to ensure Organizational and Service Level Agreements (OLA/SLAs) are met
Performed high level requirement assessments and designs systems to enable the desired end user experience across the network
Created and maintained documentation related to troubleshooting, system configurations, internal IT procedures, and end user procedures.
Used resources such as technical documentation, system knowledge, troubleshooting skills and other support teams to gain further experience of IT Facilities hardware and procedures
Assisted in review of equipment logs for errors and determination of corrective action. Uses a core set of technical skills to assist in sustainment of the daily operations of multiple data centers and critical infrastructure environments to support the customer systems and their partners
Interacted with end users, equipment vendors, carriers and co-workers by means of written/email or verbal communications in a professional manner
Performed and managed customer moves and changes, as well as hardware support, including the punching down of cables as needed, physical site moves, and miscellaneous maintenance
Co-ordinated and liaise, as necessary, with management for problem and change management as it relates to operations
Participated in IT Facilities preventive maintenance and other management control programs

Confidential, Newark, NJ

Field Service Supervisor

Responsibilities:

Liaised with panel interview to recruit robust and work oriented new technicians.
Collaborated and offered excellent support to various departments across company.
Ranked in the top 10% of supervisors in New Jersey North

Confidential, Newark, NJ

Advanced Technician

Offered robust training and supervised newly recruited technicians with compliance to company safety standards to oversee various facets of troubleshooting, installation, and repair of OV, OOL, and Video services.
Attained maximum satisfaction of customers through efficient work flow and services.
Provided effective and result-oriented on-going support to direct supervisors with quality control to resolve customers’ complaints as required.

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